Kingfisher Direct Reviews

Name: Kingfisher Direct
Address: Randall Park Way, Retford, Nottinghamshire
Rating: 4.68

4.7 Rating 497 Reviews

92 %

of reviewers recommend Kingfisher Direct

4.7

Based on 497 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Kingfisher Direct 5 star review on 23rd May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a problem with a damaged water butt which was sorted very efficiently and a new one arrived in days.”

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Posted 1 week ago

Hi Jess, thank you for your review. We're glad to hear that the issue with your water butt was resolved, and that you received a replacement quickly. We appreciate your understanding!

Posted 6 days ago

“Excellent quality!”

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Posted 1 month ago

Hi Albnor, thank you for your review. We're thrilled to hear that you're happy with your order.

Posted 1 month ago

“The product is fine and reasonably priced - but I struggled with the assembley as I'm partially sighted - otherwise I'd have given 5 stars”

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Posted 1 month ago

Hi Ruth, thank you for your review. We're pleased to hear you were overall happy with the product. We understand that assembly can be challenging, and we'll take this feedback onboard.

Posted 1 month ago

“We got the container and are very pleased with it. Would have got a 5, but the pedal bin mechanism is very difficult to assemble without brute strength. The rest was easy! Took a bit longer to arrive than we tgought.”

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Posted 2 months ago

Hi Mary, thank you for your review. We're thrilled to hear that you're pleased with the bin. We appreciate your feedback on the pedal bin assembly and will certainly take it into account. Apologies for the delay in delivery and thank you for your patience! Ryan.

Posted 2 months ago

“Hi, Slow delivery but this was not the fault of Kingfisher, very helpful follw up. Product very good and well presented.”

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Posted 2 months ago

Hi Tom, thank you for your review. We're glad to hear that you are happy with the product. We appreciate your understanding regarding the delivery time and are happy you found our follow-up helpful!

Posted 2 months ago

“All good - Customer Services excellent - Delivery was a touch flaky in terms of notification of delivery. If that was tighter then 5 stars”

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Posted 3 months ago

Hi Garry, thank you for your review. We're delighted to hear that you had a good experience with our customer service. We appreciate your feedback on the delivery notifications and will work on improving that. We hope to see you again soon!

Posted 3 months ago

“Goods OK and delivered in a timely fashion.”

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Posted 3 months ago

Hi Raymond, thank you for your positive review! We're glad to hear that your goods arrived on time and met your expectations. We look forward to serving you again soon!

Posted 3 months ago

“good price arrived on time”

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Posted 10 months ago

“Purchasing was great, the product was very poor!.”

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Posted 1 year ago

“The product was out of stock but received a friendly call for either refund or to wait x2 weeks. I chose the latter as I wasn’t in a rush. Product was delivered by Amazon delivery. Product 60 litre drum was “as it said in the tin”. Thank you”

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Posted 1 year ago

“Delivery was very good”

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Posted 1 year ago

Hi Eva, thank you for your order and for your feedback. We always aim for great service, so it is excellent to hear your thoughts. We look forward to hearing from you again soon.

Posted 1 year ago

“The online order process was straightforward and getting an answer to the delivery was easy and helpful. However, posing a question about fitting the product after its arrival was not so good. There appeared to be little knowledge of the product assembly and additional parts required.”

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Posted 1 year ago

Hi David, thank you for your order and for your feedback. Apologies that our customer service team were not able to help you further. If you can, please email your enquiry to sales@kingfisherdirect.co.uk we can direct your question to our ball valve expert. We are, however, thrilled to hear that you found shopping with us to be quick and efficient! We look forward to hearing from you again soon.

Posted 1 year ago

“Quick delivery”

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Posted 1 year ago

Hi Bridgeette, thank you for your order and for your feedback. We always aim for great service, so it is excellent to hear your thoughts. We look forward to hearing from you again soon.

Posted 1 year ago

“Just received black water containers. Not used yet so not sure I can provide anything useful ref Theyre life expectancy or anything else?”

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Posted 2 years ago

Hi Peter, thank you for your order and for your feedback. We're certain that these containers will not disappoint once you have had the time to use them. We look forward to hearing from you again in the future.

Posted 2 years ago

“A good value product and delivered quickly. Excellent”

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Posted 2 years ago

Hi Eric, thank you for your order and for your feedback. We always aim for great products at great value, so it is excellent to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“Quick and easy transaction. Will use Kingfisher again.”

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Posted 2 years ago

Hi Owen, thank you for your order and for your feedback. We try to make shopping with us as easy as possible, so it is great to hear about your experience with us. We look forward to hearing from you again soon.

Posted 2 years ago

“Really happy with the service, and the item I purchased from you, thanks”

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Posted 2 years ago

Hi Christopher, thank you for your order and for your feedback. We look forward to hearing from you again soon!

Posted 2 years ago

“Product does what itsays. Great web site easy to navigate. Delivery fast well wrapped. All good will use again.”

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Posted 2 years ago

Hi Jayne, thank you for your order and for your feedback. We try to make shopping with us as quick and as easy as possible – as we know, shopping online can be hassle. We look forward to hearing from you again soon.

Posted 2 years ago

“Excellent product, speedy despatch and excellent service from the delivery drivers.”

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Posted 2 years ago

Hi Neil, thank you for your order and for your feedback. We always aim for great products and great service, so it is excellent to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“Will use Kingfisher again but won't rely on delivery of 3 working day's, thankfully it wasn't too urgent because it took a week.”

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Posted 2 years ago

Hi Ben, thank you for your order and for your feedback. Please accept our apologies for the delay in receiving your order. I can see that was caused due to the strain on our warehouse and our hauliers during the Christmas period. However, rest assured that our delivery service has returned to normal now that demand is winding down. We're glad to hear that we are still worthy of four stars and your continued custom despite this delay. We look forward to hearing from you again soon!

Posted 2 years ago

Kingfisher Direct is rated 4.7 based on 497 reviews