Kingfisher Direct Reviews

Name: Kingfisher Direct
Address: Randall Park Way, Retford, Nottinghamshire
Rating: 4.70

4.7 Rating 371 Reviews

93 %

of reviewers recommend Kingfisher Direct

4.7

Based on 371 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Kingfisher Direct 5 star review on 5th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to assemble and put a liner in it. It's quite light and the description mentions it's designed to not easily tip over. I've had to put a weight at the bottom because it's already fallen over. It tends to want to fall at the wheel end. I've also backed it into a wall to stop this. I think the price is reasonable for the quality.”

Helpful Report

Posted 2 weeks ago

Hi Jintana, thank you for your order and for your feedback. We will be sure to look into this. We look forward to hearing from you again soon. Ryan.

Posted 2 weeks ago

“The company seems nice and is responsive to queries, but they're using an awful delivery company that don't provide any usable tracking details and are near impossible to contact (and they wont contact you either), so my overall experience has been bad. My order will be at minimum 2 days later than stated and a week after i placed my order.”

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Posted 5 months ago

“There is no complaints on the product I purchased. Although I left instructions on posting (where to leave) if I was out. Instructions not followed.”

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Posted 7 months ago

Hi Wendy, thank you for your order and for your feedback. We always aim for great service, however, comments on delivery are not always followed by our 3rd party delivery drivers as this is down to their discretion. We're sorry to hear that they were not able to maintain our level of service in this case. However, we look forward to an opportunity to make this up to you and look forward to hearing from you again in the future.

Posted 7 months ago

“Brilliant product.just took weeks longer for it to arrive.”

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Posted 11 months ago

Hi Stuart, thank you for your order and for your feedback. Please accept our apologies for the delay in receiving your order. Our manufacturers are sadly unable to keep up with demand for mortar tubs currently, however, we are glad to hear that the product itself is brilliant. We look forward to hearing from you again soon.

Posted 11 months ago

“Service was good, but had to ask for an invoice. I thought it would be just emailed direct to me like other online retailers do”

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Posted 1 year ago

Hi Ian, thank you for your order and for your feedback. Our invoices are sent automatically to the address provided on your order, but we do find that some manage to slip beneath the cracks from time to time. We're happy to hear that our service was deserving of three stars despite this blunder. We look forward to hearing from you again soon.

Posted 1 year ago

“I ordered four metres of heavy duty hose/ cable protector ramp. The online ordering process worked well and shipping and delivery were quickly completed which was great. However the four meters were supplied in one strip which was very tightly bound into a circular bundle approximately 1 metre across causing massive creasing and distortion to the protector. I am still trying (unsuccessfully) to get the creases out so it can lay flat and look like the product in the picture. If I had known that it was going to be so distorted I would have preferred it to be left flat and cut into 4x1 meter sections, or 2x2 meter sections. However the ordering system does not offer that option. A good product and service damaged by a thoughtless method of packing for shipment.”

Helpful Report

Posted 1 year ago

Hi Graham, thank you for your order and for your feedback. Please accept our apologies for the condition in which your protector has arrived. This is not the level of service we hold ourselves to, and your feedback has been passed to our warehouse team for them to look into. Should you ever need any more protectors, you can request them to be cut into different lengths or anything else in the comments section of your order. We always try our best to accommodate requests and will reach out, if we aren't able. We are glad to see that despite the issue, you have rated our company three stars. We look forward to an opportunity to make this up to you - and look forward to hearing from you again soon.

Posted 1 year ago

“Only received part of my order and the half i did receive took longer than stated. What i did receive is of good quality.”

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Posted 1 year ago

Kingfisher Direct is rated 4.7 based on 371 reviews