Kingfisher Direct Reviews

Name: Kingfisher Direct
Address: Randall Park Way, Retford, Nottinghamshire
Rating: 4.70

4.7 Rating 371 Reviews

93 %

of reviewers recommend Kingfisher Direct

4.7

Based on 371 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Kingfisher Direct 5 star review on 5th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service. I placed an order on their website, which stated “dispatch time 1-2 days”, but never heard anything for 2 weeks. I gave them a call and was told “if you placed an online order then we may not have seen it”!!!! The advisor then said she would ship the items that day by next day courier. Three days later they arrived…… Beware!”

Helpful Report

Posted 3 months ago

We're very sorry to hear that your experience was not up to the high standard that we strive for at Kingfisher and that your order was not dispached and delivered with in our normal time frames. I can see that our customer service team acted quickly after you contacted us to get your order dispatched only for this to be misrouted by the courier we used and then (frustratingly) delivered on a Saturday. We have investigated why this happened and now put new measures into place to stop this from being happening again in the future. Thanks ever so much for taking the call from our sales manager, Eric Styles and providing us with so much valuable feedback. Please do let us know if you need anything in the future. We would welcome the opportunity to show our normal level of service. Thanks again!

Posted 3 months ago

“I ordered a 50litre grit box, which arrived when it said it would, however I paid for an additional scoop which is not in the box, nor iis there an invoice/any paperwork with it. I would like the scoop to be send on please, and an invoice.”

Helpful Report

Posted 1 year ago

Hi Angela, thank you for your order and for your feedback. Please accept our apologies for the missing scoop and invoice. We usually send our invoices via email to avoid them being lost during transit, however, we shall send a physical one with your replacement scoop just in case you did not receive one at your given email address. Would you please amend your review once received and let us know your thoughts when you have received your order in full? We look forward to hearing your thoughts and apologise once again for this error.

Posted 1 year ago

“I've only received half my order, so I can't really review properly unfortunately I ordered a bin and I was only sent the internal part of the bin”

Helpful Report

Posted 1 year ago

Hi Ben, thank you for your order and for your feedback. The remainder of your order shall be delivered soon, this was sent out separately in error by our warehouse team. Please accept our apologies for this error. However, we look forward to hearing your full review once you have received your order in full.

Posted 1 year ago

“Solely due to ordering on 13/01/2023 with delivery 2-3 working days. 13th was a Friday so thought maybe delivery could be wed/thur but it is now 21/01/2023 Sat. DHL tracking says it was due on 18th but got delayed. Still waiting with no clue as to when delivery actually is. Can’t speak about product for obvious reasons”

Helpful Report

Posted 1 year ago

Hi Elizabeth, thank you for your order and for your feedback. Please accept the apologies for the delay in receiving your order. Our sales manager has spoken to DHL and passed on our grievances. He has also been informed that your consignment is out for delivery today. We look forward to hearing your thoughts on your product and apologise once again for any issues that this may have caused.

Posted 1 year ago

“Ordered 2m but arrived as 2x1m lengths”

Helpful Report

Posted 1 year ago

Hi James, thank you for taking the time to leave us a review. I passed this on to our sales manager, Eric, who spoke with you over the phone. We've passed your comments on to our warehouse staff to ensure the same issue doesn't happen again.

Posted 1 year ago

Kingfisher Direct is rated 4.7 based on 371 reviews