Ironmongery World Reviews

Name: Ironmongery World
Address: Unit 4b, Black Dyke Mills, Queensbury, Bradford, United Kingdom
Rating: 4.15

4.2 Rating 1,223 Reviews

78 %

of reviewers recommend Ironmongery World

4.2

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Ironmongery World:

IronmongeryWorld.com features a range of special offers and deals across the whole architectural ironmongery & hardware range.

Ironmongery World is a leading manufacturer and major distributor of hand forged, heavy duty ironmongery products and the preferred choice of DIY professionals. We specialise in high performance products, from a wide selection of antique coat hooks, locks and shelf brackets to a vast array of hinges, latches and door handles.

We have been a dependable source for quality hardware products nationwide that are manufactured by ourselves, whether you are a tradesman or a homeowner, we will have the right fittings for you.

Visit Website

Phone:

01274033334

Email:

showroom@ironmongeryworld.com

Location:

Unit 4b, Black Dyke Mills,
Queensbury,
Bradford
United Kingdom
BD13 1QA

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Ironmongery World 5 star review on 6th April 2025

Chris Hughson

Ironmongery World 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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“I ordered some brass cup handles/knobs and some of the victorian scroll shelf brackets back in July. My ordered arrived quickly, packaged well and was all correct. The items are all beautiful and the prices are fantastic. I never read the reviews before I ordered. I'm glad as I don't think I'd have ordered. I need to buy some more shelf brackets and hope I get the same service as last time.”

Helpful Report

“Warning, I ordered the larger of two sets of brass knobs at the higher price from S & S International (UK) Ltd via Amazon. But was sent the small version instead. I arranged to have the item returned for a refund. I had the bother of repackaging, a trip to the post office, also paying the return postage. l contacted S & S International (UK) Ltd directly and explained what had happened. I then reordered the larger size doorknobs. Being assured I would be sent the larger size. Next day the doorknobs arrived, and guess what they had sent the small version again. The label on the box describing the product had conveniently been defaced. I phoned the company for an explanation, I was told that I was probably sent the smaller item because the larger one was out of stock. I asked why I was not told this when I placed the order and was still charged the higher price. I did not get a satisfactory answer. What do think of a company that treats its customers like that?. I will not be using them again.”

Helpful Report

“A bit of a hiccup with email communications otherwise I would have given 5 stars. The products are really beautiful and great value. Although the bad reviews did put me off initially, this is second time I have ordered products, and I feel confident about using IronmongeryWorld in the future.”

Helpful Report

“What an horendously bad company. Placed an order on the 13th July 2020. Its now 25th August 2020 and still missing an item off my order. The team cannot tell me what item is missing, when it will arrive, I had to offer the information. The systems are poor, the customer service is poor, the communication is very poor. I have called the company at least 6 times for an update.....”

Helpful Report

“Very good service. First time I've used this company. I ordered online and goods arrived two days later as promised and well within the 2 hour time slot they stated. Very competitive on price for the item I wanted. Would recommend.”

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“excellent service”

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“I can't find a way to pay for my hinges. Going round and round in circles.”

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“Order arrived quite quickly BUT only half a handle set. Having rung on the day that they arrived to try and sort it I heard nothing from them for nearly a week. I rang again and after a 10 mins of trying to sort it they THOUGHT it was dispatched 4 days ago. Will not be using them again.”

Helpful Report

“Possibly the worst online shop I have ever used! Placed an order and paid for next day delivery but it took 10 days to arrive. Customer service was hopeless and unable on several phone calls to explain the reason for the delay. They also promised to refund my delivery charge but still no sign of that happening. If I were you I would shop somewhere else.”

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“Ordered yesterday, arrived at lunchtime next day now that is service for you. Brackets look fantastic, better than the pictures I will definitely be using this company again 5stars all round.”

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“Very poor customer service. Order missing items and some defective. Emails to support line ignored. Seems this is a regular occurrence reading the reviews. Shop elsewhere and save the stress.”

Helpful Report

“If I could leave 0 stars I would. Spent over £200 on locks, they told me it had been dispatched, When it didn’t arrive 2 weeks to chase up I was told it hadn’t been dispatched. I have chased every day since and they still haven’t been dispatched which it hadn’t, still out of pocket and now have no locks. Called customer services several times who do not wish to help and repeatedly tell me it is being looked into, to then do nothing. If you want to waste your time chasing an order that doesn’t arrive then I would recommend this company, otherwise I would steer clear.”

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“I ordered shelf brackets and they arrived next day. I am extremely happy with the quality and the services. Great Job Ironmongery World”

Helpful Report

“Ordered a rams head door knocker. Money was taken out of my account. After waiting over two weeks for the door knocker they sent me a cheaper alternative which was nice but not as good as the rams head. Despite several emails I have still not received the difference in the price. Very disappointed with the after sales service of this company.”

Helpful Report

“Supposed next day delivery, no delivery after a week. Finally got through on phone( premium rate) told not in stock even though showed in stock on web site. Requested refund .... Still waiting 3 weeks later. Avoid at all costs, check google reviews first, wish I had”

Helpful Report

“Still waiting for a refund for return goods from six weeks ago - no response to repeated emails.”

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“Order placed almost a month ago, not received - charged for. No update so called 5 days a go, the person I spoke to on the phone was uninterested and promised a call back within the hour with an update, and I’m still waiting 5 days later!!”

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“Poor experience all round, but response to customer calls unforgiveable. Ordered some items shown as in stock with next day delivery. After 7 days i called to chase to be told they were out of stock but would have some within the week and ship then. This they did but only part of the order was shipped. I called customer service again to point this out, they said they would look into it. Several days later no call back and no fulfilment of the order. Okay the item not shipped was under a fiver but its the principle.”

Helpful Report

“Terrible service. Ordered a gate latch for next day delivery. Did not even get dispatched. Numerous phone calls and emails and still no refund as this is written!”

Helpful Report

“I ordered a pelican coat rack and three door knobs on a one day delivery on 22nd June, Order ref 100018892-2020-06-22-11-38-42 , after chasing for over a week and phoning four times the Coat rack turned & very nice it is. Only the door knobs have never appeared. Seems a normal con by Ironmongery world... be very very careful if you ever decide to purchase anything from them.”

Helpful Report

Ironmongery World is rated 4.2 based on 1,223 reviews