Ironmongery World Reviews

Name: Ironmongery World
Address: Unit 4b, Black Dyke Mills, Queensbury, Bradford, United Kingdom
Rating: 4.15

4.2 Rating 1,223 Reviews

78 %

of reviewers recommend Ironmongery World

4.2

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Ironmongery World:

IronmongeryWorld.com features a range of special offers and deals across the whole architectural ironmongery & hardware range.

Ironmongery World is a leading manufacturer and major distributor of hand forged, heavy duty ironmongery products and the preferred choice of DIY professionals. We specialise in high performance products, from a wide selection of antique coat hooks, locks and shelf brackets to a vast array of hinges, latches and door handles.

We have been a dependable source for quality hardware products nationwide that are manufactured by ourselves, whether you are a tradesman or a homeowner, we will have the right fittings for you.

Visit Website

Phone:

01274033334

Email:

showroom@ironmongeryworld.com

Location:

Unit 4b, Black Dyke Mills,
Queensbury,
Bradford
United Kingdom
BD13 1QA

Write Your review

Tell us how Ironmongery World made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ironmongery World 5 star review on 6th April 2025

Chris Hughson

Ironmongery World 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was terrible when something went wrong the lady we spoke to was so nasty on the phone didn't want to resolve our problem Alls we wanted to know is if there was a keyhole cover that fitted a key that we bought of this company”

Helpful Report

Dear Customer, We are extremely sorry for the experience you had dealing with a customer service representative. We have noted the complaint and suggestion. Further guidelines have been issued and implemented for customer service. We believe that after the quick and progressive implementation of these guidelines, we are now in a position to provide improved customer service in the best possible way. Regards, Ironmongery World (UK) Ltd.

“We have ordered from this company twice. The goods we received were very good quality and good value for money. The items were well packaged and arrived within 2 days of the order being placed. We had to contact the company with a problem (not of their doing) and the Customer Service is absolutely wonderful. I would definitely recommend Ironmongery World and will use them again.”

Helpful Report

“Quality is excellent”

Helpful Report

“Love the hand forged hooks I ordered. Arrived quickly and perfect for the job I had in mind. Easy to install with screws provided. Thanks.”

Helpful Report

“Great product”

Helpful Report

“Items arrived the day after the order was placed. They were of excellent quality and we may well order more.”

Helpful Report

“I paid for a 24 hour delivery, it didn’t arrive, we phoned to be told the items are out of stock and we would get a refund, I have not had this in writing, no refund, no items, now what ?.”

Helpful Report

“Hi from Australia :) My Cast Iron Door Push plates arrived safely I LOVE them!!! They will look fabulous on my 1884 Victorian home's Front Door ..... I selected the Mermaid Finger Plate for the Front Door and the Cherub Finger Plate for my screen door. Image on ebay was true to product, nice deep design profiles. I'm a very happy customer !”

Helpful Report

“Ordered before 3pm so qualified for the next day delivery service. Paid extra for next day delivery. Email arrives the day before to confirm item was shipped and it provided a tracking number. The courier company said the tracking number was not recognised. Emailed ironmongeryworld - no response. Called and spoke to ironmongeryworld and was told the goods were not shipped as they were 'defective'. No email to let me know, no goods received. An awful service, in fact no service at all.”

Helpful Report

“Ironmongery World have a huge range of impressive stock of all kinds. Their service has consistently been outstanding whenever I’ve asked about or purchased anything, with items priced competitively and orders dealt with quickly and efficiently. Maryssa in particular has gone above and beyond to provide exactly what I’ve asked for. A great service all round.”

Helpful Report

“Terrible experience! Ordered an item and needed delivered to Australia, receipt clearly showed shipment to my address in Australia. Item never arrived, I called 2 months later and was told they don't deliver to Australia and I had to order through Etsy, which is $100 Australian Dollars more expensive. They offered refund but refused to admit they were at fault. If I didn't call them, they would have kept the money and not delivered the item.”

Helpful Report

“Appalling service - I bought 14 window cleats from the website and then noticed they were being sold by the very same company on eBay for half the price I paid. I spoke to the most unhelpful customer service person who basically refused to do anything and told me that no-one from the actual company was there to talk to. I would not deal with them again.”

Helpful Report

“Ordered item on two occasions from their Amazon shop only to find after days of "despatch running late" that it was never actually in stock. Got a refund but wasted my time.”

Helpful Report

“Ironmongery World have such an extensive range - I can always find what I want - great customer service too - thanks”

Helpful Report

“Folks, I purchased a couple of cast iron hanging basket brackets and various brass Victorian hooks. The products were of a good quality and competitively priced. Delivery was prompt and the items well packaged. Unfortunately, a couple of the items were out of stock which on emailing the company they were able to swap for different items and delivered at no cost.”

Helpful Report

“Very helpful. Excellent service. Would use again.”

Helpful Report

“These people are extremely helpful and pleasant. Found what we were looking for, should we need any further items we will definitely visit them again.”

Helpful Report

“Visited the warehouse myself. The staff were very friendly and helpful. New where everything was. I was given time to make my choices. Highly recommend”

Helpful Report

“Dreadful company. Ordered 8 knobs end of July -they sent the wrong ones which I returned. Early Sept I cancelled the order and got a refund. Telephoned and emailed several times with no result other than rudeness and accused of having no common sense! Their website evn admits that they get things wrong!!! Got my knobs from Door Handle Company, half the price and arrived the following morning.”

Helpful Report

“Useless. Ordered items on Friday 2nd September before 3pm and paid for next day delivery. I stupidly assumed they would arrive by Monday 5th but no. Wednesday 7th and still no delivery so I called Ironmongery World to be told the order was not sent even though it shows on the website that it had been sent and that they did not have the enough of the 4 x handles we ordered. No communication whatsoever. No more orders from my business.”

Helpful Report

Ironmongery World is rated 4.2 based on 1,223 reviews