House Sales Direct Reviews

Name: House Sales Direct
Address: Office 36, 792 Wilmslow Road, Manchester, Manchester
Rating: 4.65

4.7 Rating 210 Reviews

91 %

of reviewers recommend House Sales Direct

Company Reviews

Metrics

Info

4.7

Based on 210 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

0161 507 0214

Email:

enquiries@housesalesdirect.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good and supportive agent states. Thank you Ismail for your customer service”

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Posted 11 months ago

Thank you for the 5-star review Siavash! We're thrilled Ismail could support you in your property purchase. Raz Sales Manager

Posted 11 months ago

“Joe yale has been fantastic. I know its taking a bit of time to get my house sold which i didnt think it would and for the price ive agreed but joe has been fantastic all the way through the process and cant fault his commitment. Very professional and really good chap to speak too and keeping me in the loop all the time.”

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Posted 11 months ago

Thank you for your kind words and the 5-star review! We’re thrilled to hear Joe has been fantastic and kept you informed throughout the full process. Joe is delighted with your feedback! Raz Sales Manager

Posted 11 months ago

“Prompt reply to my enquiries and friendly service.”

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Posted 11 months ago

Thanks for sharing your 5 star review with us Chris! We wish you all the best for the future. Raz Sales Manager

Posted 11 months ago

“Really helpful, Everything so far has been explained in detail and does give me confidence Thanks Jacob”

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Posted 11 months ago

Thank you so much for your 5-star review Sarah! We've shared your wonderful feedback with Jacob and appreciate the 5 star rating! Raz Sales Manager

Posted 11 months ago

“Very helpful and courteous and excellent at dealing with exchange of paperwork and other items pertaining too the exchange.”

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Posted 11 months ago

Thank you so much for your 5-star review, Griffith! We've shared your wonderful feedback with Joe. It was a pleasure working with you, and we wish you all the best with the remaining transaction. Raz Sales Manager

Posted 11 months ago

“Jacob was very helpful and kind in helping me sell my parents house. Explained the process well and made it easier to follow instructions.”

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Posted 11 months ago

Thank you for the review Mansib. I am pleased to hear you had a great experience with Jacob, he will be very happy to hear your amazing feedback. Raz Sales Manager

Posted 11 months ago

“Ismail was a Fantastic help explaining the property and understanding the purchasers situation.”

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Posted 11 months ago

Thanks for the 5-star review! Your feedback has been shared with Ismail. We're thrilled to have assisted you with your purchase. Raz Sales Manager

Posted 11 months ago

“Swift response to inquiries Fast booking of viewing Very pleasant”

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Posted 11 months ago

Thank you for your wonderful review Mike, your feedback has been passed over to Megan and the team! Raz Sales Manager

Posted 11 months ago

“Jacob has helped me find a solution to move forward and sell with House Sales Direct. Very good with time keeping and always keeps me up to date and support me in anyway he can.”

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Posted 11 months ago

Thank you for your 5-star review! Jacob is delighted he could provide the best solution for you. Wishing you all the best in the future! Raz Sales Manager

Posted 11 months ago

“Prompt phone back. Pleasant young man. Details texted to me within 5 minutes”

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Posted 11 months ago

Thank you for the review. We are pleased to hear about your great experience. Wishing you all the best in the future! Raz Sales Manager

Posted 11 months ago

“ABSOLUTE TERRIBLE SCAM COMPANY. Do not use. They charge extortionate fees of over £10,000 just to sell your home when other estate agents offer exactly the same service for less than £1,000. Terrible service and communication. They agreed to return my fee within 7 days but did not. I have issued court proceedings against them, they ignored the claim, they now have a County Court Judgement. I have instructed court bailiffs to recover the debt and they still don’t seem to care. Worst company I have used. Full of lies and false promises. I should have read the awful reviews all over the internet about the company. ABSOLUTELY TERRIBLE SCAM COMPANY.”

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Posted 11 months ago

Thank you for sharing your feedback with us. We sincerely apologise for any inconvenience caused by your recent experience. Based on our records, I'm pleased to confirm that the refund has been issued and all related matters have been resolved. For any further assistance, please feel free to contact our Customer Service team at 0161 507 0214. We are continuously working to improve our services and ensure such issues do not recur. However, please understand that refunds are subject to internal processes and timeframes. Once again, we appreciate your feedback and the opportunity to address your concerns. Raz Sales Manager

Posted 11 months ago

“I was talking to someone called Mohammed, and he came across really polite, he talked like he knew what he saying. It just wasn’t the right time for to take that hit at the moment.”

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Posted 1 year ago

Thanks for the review! Your feedback has been shared with Mohammed! Raz Sales Manager

Posted 11 months ago

“Connie was a huge help in ensuring communications and progress were maintained throughout the process.”

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Posted 1 year ago

Thanks for sharing your 5 star review with us Alex! We wish you all the best for the future. Thanks, Ella Sales Manager

Posted 1 year ago

“The gentleman from the care team Mr Cullum Davies arranged a phone call appointment for today, which went absolutely perfect. He explained everything. Took a lot of pressure off of me Most of all a very reasonable price which I am very happy and content with and happy to carry Onto the next stage Where he will arrange a surveyor And hoping to work with them and finalise my house with them I’m very happy client, thank you,”

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Posted 1 year ago

Thank you for sharing your 5 star review with us Hazel! I am pleased to hear you had a great experience with Callum - he will be very happy to hear your amazing feedback. We wish you all the best for the future. Kind Regards, Ella Sales Manager

Posted 1 year ago

“Connie is an absolute gem to the business. She has just helped me complete on our first property purchase and I couldn't rate her enough. She has merged professionalism and friendliness so well that she makes you feel comfortable with every step of the process. Connie you are an absolute star and I'm so glad to have dealt with you from start to finish. Always on point and determined to get the job done.”

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Posted 1 year ago

Hi Aysel, Thank you for sharing your experience with us. We appreciate your feedback and I am happy to here you had a great experience with Connie. We wish you all the best for the future. Thanks, Ella Sales Manager

Posted 1 year ago

“We were cold called and were assured they could sell our house, wasted nearly two hours of a time going through a detailed questionnaire on the phone. Following day phone us up and changed their mind a complete waste of time. We could not recommend using this company. Stay clear.”

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Posted 1 year ago

Hello, We sincerely apologise for the inconvenience and frustration you experienced during your interaction with our company. It's never our intention to mislead or waste anyone's time. We understand the importance of honesty and clear communication, and we regret any misunderstanding that may have occurred during our initial conversation. The consultant initially believed that the offer provided to you would be suitable for the business; however, subsequent internal checks revealed that it was not viable. We value your feedback and will use it to improve our processes to ensure a better experience for all our potential clients in the future. If you have any further concerns or would like to discuss this matter further, please feel free to reach out to us directly. We wish you all the best for the future. Kind Regards, Ella Sales Manager

Posted 1 year ago

“Connie Ramplin dealt with the completion of the sale. She is fantastic, kept me up to date with each step of the process . She has a professional and friendly manner which put us both at ease as selling property can be quite stress full.”

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Posted 1 year ago

Hello Ruth, Thank you for sharing another 5 star review with us. I will also pass your lovely feedback onto Connie - she will be very glad to hear this! We wish you all the best for the future. Kind Regards, Ella Sales Manager

Posted 1 year ago

“Avoid at all costs! Agreed a 'quick' sale at 20k less than market value with this company, who assured a completion within 6 weeks. It took 4 months - I could have sold it in this time with a local estate agent, for its market value. Excuse after excuse with the buying company they recommended. Sales manager never returned calls, was a nightmare from start to end. Connie the sales advisor was very good, but unfortunately 1 good person doesnt run a company. Very poor service and would not recommend.”

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Posted 1 year ago

Hello Tina, We're disappointed to hear you were not happy with your experience, and we sincerely regret any inconvenience it may have caused you. Our goal is always to meet and exceed our customers' expectations, and we're sorry to learn that we didn't achieve that in this instance. After thorough investigation, it was determined that the delay in the process stemmed from actions on the part of the buyer and we sincerely apologise for the delays this caused. If there's anything specific you'd like to discuss further or if there are any unresolved issues you'd like to address, please feel free to reach out to us directly. We wish you all the best for the future. Ella Sales Manager

Posted 1 year ago

“Very happy with the service that Connie has provided for me, keeping me up to date with everything going on and making sure everything was completed asap.”

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Posted 1 year ago

Thank you for your 5 star rating and review! We are so glad you had a pleasant experience dealing with Connie. I will pass your feedback onto her. Wishing you the best of luck!

Posted 1 year ago

“Couldn’t of asked for a fabulous team from Pia McLean to Connie Ramplin, start to finish always keeping us update with progress on the sale, made us feel at ease, thank you so much”

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Posted 1 year ago

Thank you for your 5 star rating and review! We are so glad you had a pleasant experience dealing with Pia and Connie. I will pass your feedback onto them both. Wishing you the best of luck!

Posted 1 year ago

House Sales Direct is rated 4.7 based on 210 reviews