“Shaun and Raz were excellent and a pleasure to deal with. We didn't have the simplest of sales, however nothing was too much trouble, and they did everything to help us get it across the line. Much appreciated!”
Thank you for your 5 star rating of House Sales Direct. We are so glad you had a pleasant experience dealing with Shaun and Raz. It is much appreciated that even though it wasn't the simplest of sales, they didn't let it stop them from going above and beyond to help get the deal done. Many thanks for your kind words!
“I was talking to someone called Mohammed, and he came across really polite, he talked like he knew what he saying. It just wasn’t the right time for to take that hit at the moment.”
“The gentleman from the care team Mr Cullum Davies arranged a phone call appointment for today, which went absolutely perfect. He explained everything.
Took a lot of pressure off of me
Most of all a very reasonable price which I am very happy and content with and happy to carry
Onto the next stage
Where he will arrange a surveyor
And hoping to work with them and finalise my house with them
I’m very happy client, thank you,”
Thank you for sharing your 5 star review with us Hazel!
I am pleased to hear you had a great experience with Callum - he will be very happy to hear your amazing feedback.
We wish you all the best for the future.
Kind Regards,
Ella
Sales Manager
“Connie is an absolute gem to the business. She has just helped me complete on our first property purchase and I couldn't rate her enough. She has merged professionalism and friendliness so well that she makes you feel comfortable with every step of the process. Connie you are an absolute star and I'm so glad to have dealt with you from start to finish. Always on point and determined to get the job done.”
Hi Aysel,
Thank you for sharing your experience with us.
We appreciate your feedback and I am happy to here you had a great experience with Connie.
We wish you all the best for the future.
Thanks,
Ella
Sales Manager
“We were cold called and were assured they could sell our house, wasted nearly two hours of a time going through a detailed questionnaire on the phone. Following day phone us up and changed their mind a complete waste of time. We could not recommend using this company. Stay clear.”
Hello,
We sincerely apologise for the inconvenience and frustration you experienced during your interaction with our company. It's never our intention to mislead or waste anyone's time.
We understand the importance of honesty and clear communication, and we regret any misunderstanding that may have occurred during our initial conversation. The consultant initially believed that the offer provided to you would be suitable for the business; however, subsequent internal checks revealed that it was not viable.
We value your feedback and will use it to improve our processes to ensure a better experience for all our potential clients in the future. If you have any further concerns or would like to discuss this matter further, please feel free to reach out to us directly.
We wish you all the best for the future.
Kind Regards,
Ella
Sales Manager
“Connie Ramplin dealt with the completion of the sale. She is fantastic, kept me up to date with each step of the process . She has a professional and friendly manner which put us both at ease as selling property can be quite stress full.”
Hello Ruth,
Thank you for sharing another 5 star review with us.
I will also pass your lovely feedback onto Connie - she will be very glad to hear this!
We wish you all the best for the future.
Kind Regards,
Ella
Sales Manager
“Avoid at all costs! Agreed a 'quick' sale at 20k less than market value with this company, who assured a completion within 6 weeks. It took 4 months - I could have sold it in this time with a local estate agent, for its market value. Excuse after excuse with the buying company they recommended. Sales manager never returned calls, was a nightmare from start to end. Connie the sales advisor was very good, but unfortunately 1 good person doesnt run a company. Very poor service and would not recommend.”
Hello Tina,
We're disappointed to hear you were not happy with your experience, and we sincerely regret any inconvenience it may have caused you.
Our goal is always to meet and exceed our customers' expectations, and we're sorry to learn that we didn't achieve that in this instance.
After thorough investigation, it was determined that the delay in the process stemmed from actions on the part of the buyer and we sincerely apologise for the delays this caused.
If there's anything specific you'd like to discuss further or if there are any unresolved issues you'd like to address, please feel free to reach out to us directly.
We wish you all the best for the future.
Ella
Sales Manager
“Very happy with the service that Connie has provided for me, keeping me up to date with everything going on and making sure everything was completed asap.”
Thank you for your 5 star rating and review! We are so glad you had a pleasant experience dealing with Connie. I will pass your feedback onto her. Wishing you the best of luck!
“Couldn’t of asked for a fabulous team from Pia McLean to Connie Ramplin, start to finish always keeping us update with progress on the sale, made us feel at ease, thank you so much”
Thank you for your 5 star rating and review! We are so glad you had a pleasant experience dealing with Pia and Connie. I will pass your feedback onto them both. Wishing you the best of luck!
“I really can't thank Connie enough for getting the house sold, she always kept me well informed and put the pressure on when needed, I know she has a lot of clients but she really did make me feel like I mattered and that made such a difference. The last 18 months have been extremely stressful but since having Connie on board I felt like I wasn't doing it all alone so THANK YOU Connie and keep up the good work. I hope your Company appreciate you as much as I have!”
Hello, thank you for your feedback.
I am very happy to hear that you had a great experience with Connie - I am also happy to hear that she was able to assist you with everything and I will pass your review onto her.
Thanks,
Ella
Sales Manager
“Good evening Connie
Just a quick one from me and Ian
We would like to thank you so much for all your hard work, the help and support you gave us through this process.
You always kept in touch and kept us updated every week.
Thank you for everything and we wish you all the best.”
Thank you for your lovely feedback Ramona and Ian, it is very much appreciated. I am so pleased to hear Connie could help you with everything. Good Luck for the future.
“After a couple of different people, I was then lucky enough to have Connie take over.
She was very determined and kept me informed with weekly updates. She was excellent at chasing both my solicitor and the buyers to get all of the equiries resolved as quickly as possible. Selling properties is never straight forward, but Connie made the experience considerably easier.”
Hello Dave, thank you for sharing your review with us.
I will pass your lovely feedback onto Connie and we wish you all the best for the future.
Kind Regards,
Ella
Sales Manager
“Connie was brilliant she was so friendly, always available to speak to. She worked hard pursuing all the loose ends to speed up the sale. Very good at her job a credit to company”
Thank you for your 5 star review, it is very much appreciated. I am so pleased Connie was able to assist you with the sale of your property. Good Luck for the future.
“Couldn’t have been more pleased with the service and assistance we received from House Sales Direct.
Everyone we spoke with was kind, helpful and understanding. They kept us informed every step of the way and I would highly recommend to anyone looking for a quick sale of their property!
Huge thank you.”
“We bought our house with housesalesdirect. Shaun and Ashley kept us up to date throughout the process. Connie was invaluable, being an excellent communicator during the very busy weeks liaising with our solicitors, and all the estate agents in our long chain, taking a lot of the stress out of the final time limited completion stage!”
Thank you Ian,
I am glad we were able to help assist with complexities of this sale
I will pass on the positive feedback to rest of the team.
Good Luck with future endeavors.
Shaun
“Awful company.
Failed to sell my property, but even worse was that (on the 2 or 3) appointments for viewings that they actually made not one single agent attended the viewing, leaving my tenants at the time to conduct the viewing. Ridiculous. And then they have the gall to come after some £700 for their pathetic efforts because I was forced to look elsewhere to sell my property
Would not touch this company.”
Hi Ian,
I apologise for the way you feel and I am sorry to hear that our method of sale did not work for you.
I have passed the feedback on to the relevant department.
Regards
