“ABSOLUTE TERRIBLE SCAM COMPANY. Do not use. They charge extortionate fees of over £10,000 just to sell your home when other estate agents offer exactly the same service for less than £1,000. Terrible service and communication. They agreed to return my fee within 7 days but did not. I have issued court proceedings against them, they ignored the claim, they now have a County Court Judgement. I have instructed court bailiffs to recover the debt and they still don’t seem to care. Worst company I have used. Full of lies and false promises. I should have read the awful reviews all over the internet about the company. ABSOLUTELY TERRIBLE SCAM COMPANY.”
Thank you for sharing your feedback with us. We sincerely apologise for any inconvenience caused by your recent experience. Based on our records, I'm pleased to confirm that the refund has been issued and all related matters have been resolved.
For any further assistance, please feel free to contact our Customer Service team at 0161 507 0214. We are continuously working to improve our services and ensure such issues do not recur. However, please understand that refunds are subject to internal processes and timeframes.
Once again, we appreciate your feedback and the opportunity to address your concerns.
Raz
Sales Manager
“We were cold called and were assured they could sell our house, wasted nearly two hours of a time going through a detailed questionnaire on the phone. Following day phone us up and changed their mind a complete waste of time. We could not recommend using this company. Stay clear.”
Hello,
We sincerely apologise for the inconvenience and frustration you experienced during your interaction with our company. It's never our intention to mislead or waste anyone's time.
We understand the importance of honesty and clear communication, and we regret any misunderstanding that may have occurred during our initial conversation. The consultant initially believed that the offer provided to you would be suitable for the business; however, subsequent internal checks revealed that it was not viable.
We value your feedback and will use it to improve our processes to ensure a better experience for all our potential clients in the future. If you have any further concerns or would like to discuss this matter further, please feel free to reach out to us directly.
We wish you all the best for the future.
Kind Regards,
Ella
Sales Manager
“Avoid at all costs! Agreed a 'quick' sale at 20k less than market value with this company, who assured a completion within 6 weeks. It took 4 months - I could have sold it in this time with a local estate agent, for its market value. Excuse after excuse with the buying company they recommended. Sales manager never returned calls, was a nightmare from start to end. Connie the sales advisor was very good, but unfortunately 1 good person doesnt run a company. Very poor service and would not recommend.”
Hello Tina,
We're disappointed to hear you were not happy with your experience, and we sincerely regret any inconvenience it may have caused you.
Our goal is always to meet and exceed our customers' expectations, and we're sorry to learn that we didn't achieve that in this instance.
After thorough investigation, it was determined that the delay in the process stemmed from actions on the part of the buyer and we sincerely apologise for the delays this caused.
If there's anything specific you'd like to discuss further or if there are any unresolved issues you'd like to address, please feel free to reach out to us directly.
We wish you all the best for the future.
Ella
Sales Manager
“Awful company.
Failed to sell my property, but even worse was that (on the 2 or 3) appointments for viewings that they actually made not one single agent attended the viewing, leaving my tenants at the time to conduct the viewing. Ridiculous. And then they have the gall to come after some £700 for their pathetic efforts because I was forced to look elsewhere to sell my property
Would not touch this company.”
Hi Ian,
I apologise for the way you feel and I am sorry to hear that our method of sale did not work for you.
I have passed the feedback on to the relevant department.
Regards
“Unfortunately staff did not listen nor respond to requests. Kept the house on the market long after I had asked for it to be removed, only marketing ploy is to reduce the price, and then call and ask to drop the price again, they did no local market research and I felt dismissed and marginalised at every turn.
Getting details to lodge a complaint from them is difficult enough. I would go anywhere other than here to sell a house.”
“DO NOT USE. Waste of time and money.
The promises are great but the lives experience is awful.
Incorrect listing constantly challenged, slow to react and then made worse each time. Terrible photos. Poor market reach.
We have seen non of the promised pre approved cash buyers that will flood through the doors. Every couple of weeks we get asked to lower the price. They work on a set fee so they don't care how much it sells for as long as it sells.
This poor market reach and low ball offer strategy has cost us thousands in house value now no agent will remarket at a reasonable price and we are now stuck trying to find a way out of a ridiculous contract and someone who will work with us to find any remaing value in our property after they have destroyed its value.”
“Promised a quick sale. Four months after accepting an offer still no completion. Communication is poor and not worth the massive fees you agree to for a quick sale.
Maybe I'm an exception, but I don't recommend this service.”
“Never dealt with this company in my life, certainly did not give them my email for them to send me spam so the question remains which shady organisation did they purchase my details from?
Follow up: they emailed me saying I requested to have my details retained by them from a no reply email address, since I can’t reply I will state here that unless you have my explicit written permission authorising you to retain my personal information, then you are lying and are one step away from being reported for GDP abuse!”
“We waited more than an hour for someone from HouseSales Direct to arrive - they didn't show. I phoned their office on 2 occasions to find out what was happening. No apologies, no explanation, no call back. We were not the only ones who were waiting to view the property.”
