Getting A Medical Reviews

Name: Getting A Medical
Rating: 4.62

4.6 Rating 1,216 Reviews

91 %

of reviewers recommend Getting A Medical

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About Getting A Medical:

Getting A Medical is a national medical service provider that specialises in driver medicals. Our aim is to offer low cost medicals across all ranges of commercial and non-commercial drivers such as Heavy/Large Goods Vehicles (HGV, LGV), Passenger Carrying Vehicles (PCV), Taxi, Ambulance and the Motor Sport Association (MSA). We have a large spread of locations based around England and Wales and all our locations have facilities for a HGV, LGV, PCV, minibus or trailer driver to attend for their Group 2 medical.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service, utterly inept. Being put on hold for over an hour, being hung up on. And on several occasions I could barely hear an operator named Nor over the sound of children. Then being lied to that there's been difficulty sending emails to my account which is fully functioning and active. What an awful excuse of an organisation.”

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Posted 3 years ago

Hi David, We apologise that this was your experience. Regarding the email, our system generates confirmation email automatically and upon request we sent out another one. Sometimes these may go to your spam inbox which is the reason why you may not have received it. For your other feedback, we will have a member of our customer care team will give you a call to understand your issues further.

Posted 3 years ago

“Mix up with paperwork, give my paper work to a different person, Thomson not Thompson. And still waiting over 3 week later to find out my results”

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Posted 3 years ago

Hi Colin, We apologise for this inconvenience, we have received your paper work with your name like this, please contact the DVLA regarding this.

Posted 3 years ago

“Painful process trying to book a medical appointment. Finally managed to get an appointment booked after problems trying to have the paperwork sent to this company. Attended medical and the Dr was very pleasant and professional. Later received letter from DVLA stating the medical will have to be repeated as the paperwork wasn't completed correctly. So now back to struggling for an appointment. This time they have the paperwork but no doctor free to perform the medical. It's a shambles.”

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Posted 3 years ago

Hello, Thank you for your feedback. It is a very busy time for DVLA medicals, we are going above and beyond to streamline the service between us and the DVLA. In some instances we may need to repeat medicals, please get in touch with our customer service team so we can help you out.

Posted 3 years ago

“Could not get into the building as the receptionist was late, however the doctor was a fantastic friendly professional man.”

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Posted 3 years ago

Hi Shirley, Thank you so much for your feedback, we pride ourselves friendly and professional. Unfortunately, sometimes there are disruptions to travel, we apologise for this. We try our best to provide a great customer service.

Posted 3 years ago

“The so-called doctor I saw was very ignorant, hardly looked at me and wouldn't check the medication that I took with me and told me to put it back in my bag. I didn't get medical and only had my bloods taken, when he had finished with me he didn't even say it was over and just looked at me and said Bye!, I said oh you have done then and he just looked at me, so I stood up and walked out. I was disgusted with the way I was treated.”

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Posted 3 years ago

Hi Eric, Thank you for getting in touch and giving us some feedback. Please rest assured, along with your sample your medical questionnaire was completed. We're really sorry that this is how you felt. We aim to always provide a great customer experience and have taken your feedback on board.

Posted 3 years ago

“Awful service and very slow sending important documents”

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Posted 3 years ago

Hi Stuart, Thank you for taking the time to leave us a review, we appreciate any feedback we can get. Please rest assured all medical reports are sent soon after your appointment.

Posted 3 years ago

“Over 3 weeks. Still not heard back anything. DVLA say they haven’t had any contact. Nightmare!”

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Posted 3 years ago

Hi Timothy, Thank you for taking the time to leave us feedback. All medical reports are sent soon after your appointment, we have been advised that there is a backlog. We have also resent your report again.

Posted 3 years ago

“I did initially give 5 stars but , I’ve since spoke to the dvla who said they have still not received any paperwork from the doctor , urine sample has been processed by the lab and sent in to dvla so I don’t understand why the paperwork has not been sent it (as it was done on an tablet and should of been sent of electronically”

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Posted 3 years ago

Hi Daniel, Thank you for taking the time to leave us some feedback. Please rest assured your medical has been sent off to the DVLA. It may be worth checking with them again in a few days.

Posted 3 years ago

“Made an appointment rang up twice to cancel and re arrange a lady said that a booking clerk would ring me back to confirm all, I am still awaiting that call over 5days ago”

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Posted 3 years ago

Hi Glyn, We tried to call you a few times to rearrange your appointment we've now booked you in and we're looking forward to seeing you.

Posted 3 years ago

“I can’t believe places like this operate in the UK. Iv see better medical places in Thailand. I would get a Hepatitis shot before I go back again as I have to later this month as they failed to store my bloods correctly so they could not be used as they hemolysed. I’m completely shocked that the DVLA would use a location like this for something of such importance”

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Posted 3 years ago

Thank you for your feedback. We take pride in the venues where all our clinics run, our wigan clinic especially is within a commercial space that is well maintained and meets our standards. We apologise if this wasn't up to your expectations, we've taken your feedback on board. In regards to your sample, these are posted as soon as the clinic is finished but unfortunately, there are factors such as courier services and lab delays that can result in a hemolysed sample.

Posted 3 years ago

“I made an appointment for my husband which you cancelled as the doctor was unavailable. He missed a later call from you but was unable to get through when he called back. We are awaiting a refund as he has now had to arrange a medical elsewhere.”

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Posted 3 years ago

“Un ethical, male doctor, female patient, no female nurse in attendance, not acceptable”

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Posted 4 years ago

“My arm went black like it looks severely bruised where the doctor took blood from. And my arm aches a week later.everyone who has seen it said it isn't what it should look like.”

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Posted 4 years ago

“I must admit it was a little bit farcical and nothing like a medical that I’ve attended before. It consisted of a blood pressure check from a faulty machine and then an eye test. Is that a medical ?”

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Posted 4 years ago

Hi Andrew, Thank you for taking the time to leave us a review, we really appreciate any feedback we can get. We regularly test all our equipment to ensure results are accurate. We have been specialising in driver medicals for over 10 years and always conduct our medicals in accordance to the DVLA standards.

Posted 4 years ago

“One of the problems with the company is that they don't really answer the phone and I had to call them on many occasions. When I did managed to speak to someone the computer booking system was down and when given an appointment the next day it turned out that if I had gone on that appointment the doctor would not have received my paperwork. On the day of my appointment I got lost and the only alternative was to get a taxi to the location as no directions were given by Getting a Medical nor where they clear from an internet search. Furthermore, the office was in the middle of one of two industrial estates and very hidden. If I did need to contact Getting a Medical it would have been hit and miss if I had got through and if I did not make the appointment this would have caused a loss of over £100 for the appointment and a further delay by the DVLA on top of the nearly year long wait already.”

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Posted 4 years ago

Hi Sharon, Thank you for taking the time out to leave us some feedback. We apologise that your experience didn't meet your standards and for any inconvenience caused. There has been an increase in demand making our phone lines busier than usual. We do provide the full address on your booking confirmation emails, however, we will be taking note of your feedback to helps us improve in the future.

Posted 4 years ago

“Doctor totally incapable of taking a blood sample after stabbing me several times took one which healed after 3 week ,don’t send samples by a recorded signed for service so in may mind totally unprofessional”

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Posted 4 years ago

Hi Andrew, Thank you for taking the time out to leave us a review we really appreciate it. In some instances it takes more than one try to collect a sample, we do apologise if this caused any discomfort. All samples are sent off the same day by a special prepaid service arranged by the lab.

Posted 4 years ago

“Had my medical refused by my local Licensing Authority due to incomplete medical forms. Left a message with someone at GETTING A Medical and sent a couple of Email's to which nobody had got back to me. They had taken my money and no interest in resolving my issue. Had to rebook a 2nd medical elsewhere. Stay away from this company.”

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Posted 4 years ago

Hi David, We are very sorry to hear that this was your experience as we prioritise a great customer experience. We will pass this on to our customer care team so that they can get in contact with you and offer any further support.

Posted 4 years ago

“my results ?”

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Posted 4 years ago

Hi Michael, Thank you for taking the time out to leave us a review, we really appreciate it. I'm sorry to hear that you have not got your results yet, my best advise would be to contact DVLA as they are the ones that will have any updates/results. We just carry out the medicals for them.

Posted 4 years ago

“I had no complaint whatsoever about the medical itself, but I have major reservations about 'Getting A Medical'. I was asked to give feedback on the medical, which I did, but also explained partly how I came to that view. I think this is valid. It explains my feelings about being asked to attend; the location, travel arrangements and so on. Much of this is outside the control of Getting A Medical, but my frame of mind when attending matters. I had negative thoughts but still found the process painless and efficient. My view might have been different if all those factors had been different. Now I have found that, far from an opportunity to give my opinion and express my honest thoughts, there are actually right and wrong answers. This is foolish on your part. It has transformed a positive experience into a negative one. It has soured my opinion about Getting A Medical as an organisation, although not of the front line staff. I suspect Getting A Medical of only accepting favourable reviews and, in this instance, favourable reviews that do not contain anything else. My review now is: "Getting A Medical is an organisation with many good staff filling customer-facing roles, but I cannot give a positive endorsement because they appear to be run by bean counters and algorithm fanatics, who expect customers to phrase everything in terms that fit Getting A Medical's answer scheme. This treats people willing to make the effort on providing feedback as idiots, capable only of ticking boxes. "You have, effectively, given me a form asking for qualitative feedback, then told me you wanted quantitative. I have now spent valuable time writing free text when you wanted me to tick boxes, and now more time telling you why this annoyed me. Imagine how much useful information you could have got if you had used my time wisely? "No? Consuder this: you didn't explain what you wanted; you didn't provide a format for that; and you asked me to change my opinion because you didn't like it. "My experience of time at the building in which the medical took place was good. Everything else about Getting A Medical stinks"”

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Posted 4 years ago

Hello Christopher, Thank you for taking the time out to leave us a review, we really appreciate any feedback. In regards to your comment about the process and requirements medical, we have no control over this are the company that simply carry out the medical and do so as instructed by the DVLA and have no influence on this. We are very grateful to know that you believe we deserve more recognition and that your experience with us was a positive! Just to confirm this platform is to rate us (the medical) as a business and we pride ourselves on providing a great customer service.

Posted 4 years ago

“the gp was rinning at least half an hour late”

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Posted 4 years ago

Hi Philip, I apologise that your experience wasn't up to your expectations. Please know that this situation was an exception and that this isn't normal practice for us. We always aim to provide a great customer experience and will use the feedback to make us better.

Posted 4 years ago

Getting A Medical is rated 4.6 based on 1,216 reviews