Fresh Car - Mobile Car Valeting and SMART Repairs Reviews

Name: Fresh Car - Mobile Car Valeting and SMART Repairs
Address: 29 Stafford Street, Edinburgh, Edinburgh
Rating: 4.68

4.7 Rating 2,243 Reviews

92 %

of reviewers recommend Fresh Car - Mobile Car Valeting and SMART Repairs

Company Reviews

Metrics

Info

4.7

Based on 2,243 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0131 510 7800

Email:

clean@freshcarvaleting.com

Location:

29 Stafford Street,
Edinburgh
Edinburgh
EH3 7BJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was extremely happy with the service and would use again and recommend to family and friends. 5*****”

Helpful Report

Posted 3 years ago

Hello Thank you for the 5-star review and positive feedback. We are pleased to hear that you would recommend us and appreciate you using Fresh to take care of your vehicle. We hope to see you again very soon.

Posted 3 years ago

“Great service, very happy with the results on what was a tough job. Three kids had left their marks but James went above and beyond to get the car into great condition again.”

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Posted 3 years ago

Hello Thank you for the wonderful 5-star review and the positive feedback about your valet. We are happy to hear that your experience with Fresh went well. We hope to see you again soon!

Posted 3 years ago

“Aaron was conscientious and meticulous with detailing my valet. It was a great job and made the car look like new again”

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Posted 3 years ago

Thank you for the five star review. We are pleased to hear that you had a great experience with Fresh and that the valeter did such a great job on your vehicle. We look forward to seeing you again soon.

Posted 3 years ago

“Arrived on time and performed a quality valet.”

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Posted 3 years ago

Hello Thank you for the wonderful 5-star review and the positive feedback about your valet. We are happy to hear that your experience with Fresh went well. We hope to see you again soon!

Posted 3 years ago

“The communication was great, the quality of the valet was fantastic. We couldn't have asked more from Matt.”

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Posted 3 years ago

Hello Thank you for the wonderful 5-star review and the positive feedback about your valet. We are happy to hear that your experience with Fresh went well. We hope to see you again soon!

Posted 3 years ago

“Very pleased with the work carried out and will 100% use again”

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Posted 3 years ago

Hello Thank you for the wonderful 5-star review and the positive feedback about your valet. We are happy to hear that your experience with Fresh went well. We hope to see you again soon!

Posted 3 years ago

“Excellent service. It was my first time having a car valet. Gareth was professional, polite and friendly. He kept me informed throughout. Gareth got my car to look amazing. It has never looked so good, ever !! The seats were a main concern for me as so stained, but Gareth got them to look like new again. I loved that this was all possible on my home driveway. I highly recommend Gareth and will definitely use him again.”

Helpful Report

Posted 3 years ago

Hi Julie, What a great review for Gareth! We will be sure to pass this on. As and when you require another valet, please note you can specifically request Gareth through our booking process online. We hope to valet for you again in the near future. Enjoy your nice Fresh car.

Posted 3 years ago

“Joe did a great job to remove nearly 18 months of dirt and grime so make my car look great. He was on time, very friendly and put in a load of skill and dedication to complete the work to a great quality.”

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Posted 3 years ago

Hey! Thank you very much for your kind review! We look forward seeing you again soon! :)

Posted 3 years ago

“Avoid. I chose these guys ahead of using my car as a wedding car for a friend the following day, purely on the back of such positive reviews. I chose a "signature valet" which claims to "return your car to showroom condition". It includes everything, a full valet, polish, claybar treatment, wax and a layer of 12 month sealant, paying the extra money due to the long term protection offered and the assurance that given picking their top package, they'd do a great job. Their cleaner turned up on time, but wasn't particularly chatty, that's fine. Popped out a couple of times to check he was ok and didn't want a drink, but he was happy working on his own. A little over 3hrs after he started, he knocked on the door to advise he was complete and asked if I wanted to check the work. I went out with him and was initially pleased he'd managed to remove some scratches a bush had caused the weekend prior, but I was surprised he couldn't tell me in any detail what products or treatments he'd used, he mentioned polish and wax, but not that he'd used a clay bar at all. Also unfortunately the closer I looked the more and more disappointed I was with the work done. As we went around I pointed out a few things he'd missed and he gave them a wipe with a cloth (the same cloth, regardless of it being dirt, polish or wax), I pointed out so many things that I thought I'd leave him to give it another once over and headed back indoors. He didn't seem to have much interest in this though, and rang the doorbell again a few minutes later to say he was done. I joined him again, pointed out more issues and some of the same issues were still there on a second check, whilst he tried to remedy them with his cloth again, he just kept standing there waiting for me to point out the next bit rather than showing any care or attention to detail and looking the car over himself. As such I have no confidence that any of the protective coatings have been applied properly, particularly as they've all been applied over the top of dirt or polish. He offered no apology at any point, just stood there wanting to go. Being completely honest, the standard of finish is nowhere near worth £130, most of the stuff I pointed out I'd have had issue with even if it was a £30 valet from the guys on the high street. The front bumper is still covered in bugs and debris, the skirts haven't been washed properly, just wiped with his lucky cloth, and there's polish all over the black trims and surfaces that hasn't been wiped away. There are also multiple patches on the paintwork too where wax, polish or dirty water hasn't been removed, the windscreen has small smears inside and out, the side windows still show moss in the door surfaces, there is a cigarette butt and bits of sticks still in the grille, the surfaces of which are dirty, the interior has sticky marks and the seats are still covered in dust and crumbs as the pictures show. I called the head office before I let him leave and they said I need to speak to him directly, so I did, but after 20mins of standing outside with him, multiple opportunities to remedy the issues and getting bored of pointing out the same things one by one I got so frustrated with him and the situation that I sent him away. They also said he could come back another day to complete the job, or offer a refund himself. At no point did he offer any of this himself, and I'm so disappointed that I've wasted so much money on such a poor job from someone who didn't seem to care about his work. I'll now need to re-clean the car before the wedding tomorrow around my work, childcare, caring for an ill wife, and preparing for the wedding. I've tried calling Fresh on three occasions since he's left and they haven't answered. I welcome their call.”

Helpful Report

Posted 3 years ago

Hi Darren, We are really sorry to hear that you did not have a great experience with us today. We understand your frustration, especially before such a big event as a wedding. Please rest assured that we take your complaint seriously and we are currently looking into this internally. As discussed with you on the phone, we will do our very best to offer a suitable solution for you. Thank you for your honest feedback. A member of our team will keep you updated as soon as we can. Have a lovely evening, Fresh Car Valeting

Posted 3 years ago

“Very professional, turned up on time, worked for a good 2.5 hours, in baking heat. We have 2 big hairy dogs, and when he'd finished cleaning, there wasn't a hair to be found. Very impressed.”

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Posted 3 years ago

Hi Anne! Thank you for this great review! We are happy to hear you were impressed by the work from one of our Valeters! We look forward seeing you again in the near future! :) Enjoy the rest of your day! Fresh Car Valeting

Posted 3 years ago

“It was my 1st time with Fresh and Tom was a nice friendly guy. He did a great job cleaning inside and out and my car was sparkling! I am really chuffed with the result as I love my Mini Cooper, and he ticked all the boxes to make it look amazing and turn heads! I will certainly continue with Fresh as it's reasonably priced. A similar company on Google didn't even respond to their website enquiry, so I'm very pleased!”

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Posted 3 years ago

Hey! Thank you very much for your great review! We are very pleased to hear that you liked the result from the work by our Valeter Tom! We look forward seeing you again in the near future! :)

Posted 3 years ago

“Prompt, polite and professional service.”

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Posted 3 years ago

Hey! Thank you for this kind five star review! :)

Posted 3 years ago

“Did a good job 👏”

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Posted 3 years ago

Hey Christopher, Thank you for your review! We look forward hearing back from you in the near future! :)

Posted 3 years ago

“Thanks! VJ did an excellent job. I’m very impressed and will recommend Fresh Car Valeting to all my friends boasting they go above and beyond. Very happy!”

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Posted 3 years ago

Hey! Thank you for your very kind review and the recommendation to all your friends! We really appreciate it. :) We look forward seeing you soon!

Posted 3 years ago

“A great service to have especially as I'm recovering from an operation and can't clean the car at the moment. Excellent service, quality and thorough cleaning and hoovering, couldn't fault it-thanks!”

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Posted 3 years ago

Hey Lisa, We appreciate your review! It is a pleasure to hear that you liked our service and we look forward seeing you again soon! :)

Posted 3 years ago

“Great customer service. Friendly valeter explained the process then carried out the service booked. Car looks great. Delighted would use this service again.”

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Posted 3 years ago

Hey! We are pleased to hear that you were delighted from our service! We look forward seeing you again soon!

Posted 3 years ago

“Prompt, friendly and an excellent job done on a tricky vehicle. Lots of advice and care taken over the job. Excellent price - will definitely use these guys again!”

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Posted 3 years ago

Hey Lisa, Thank you for your review about Fresh Car Valeting! We are happy that we met all your expectations with the valet! We look forward seeing you again soon!

Posted 3 years ago

“Absolutely delighted apart from tops of windows not done and windscreen not dried well. Minor things which won't stop me using you again and again. James the valeter is a good guy, polite and worked well. Hope I get him next time. Thank you. X”

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Posted 3 years ago

Hey Joy! Thank you for your kind 5-star review and your feedback. You can always check through the booking system what time James is available and request him doing the Valet! We hope we are gonna see you soon! :)

Posted 3 years ago

“Excellent on time attention to detail fantastic I will be using this company again.”

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Posted 3 years ago

Hello Alan, Thank you for the five star review. We are pleased to hear that you had a great experience with Fresh and that the valeter did such a great job on your vehicle. We look forward to seeing you again soon.

Posted 3 years ago

“Great service - and car looks amazing”

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Posted 3 years ago

Hello Viki, Thank you for your kind 5-star review and positive feedback. Your words are very much appreciated. We look forward to seeing you soon.

Posted 3 years ago

Fresh Car - Mobile Car Valeting and SMART Repairs is rated 4.7 based on 2,243 reviews