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dust spares ltd Reviews

4.8 Rating 1,330 Reviews
96 %
of reviewers recommend dust spares ltd
4.8
Based on 1,330 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Delivered on time and good product that works as described
Helpful Report
Posted 1 year ago
Good afternoon Michael, Thank you for taking the time to leave us a review, we appreciate it! 😊 Many Thanks, Stacie and The Dust Spares Team
Posted 1 year ago
Everything was great apart from a dent in the spiral duct pipe. Looked like something had fallen onto it during transit. Needed to use it as work was time sensitive. This caused me some issues with the installation. The product is of good quality. The website is easy to use, and quick delivery is fairly priced.
Helpful Report
Posted 1 year ago
Good afternoon Craig, Thank you for taking the time to leave us a review, we appreciate it! I apologise that the spiral arrived dented. If you need any further assistance with this matter, please get in touch at info@dustspares.co.uk or call us on 03456 800 696. Many Thanks, Stacie and The Dust Spares Team
Posted 1 year ago
Quick delivery no hassle, will use this company again.
Helpful Report
Posted 1 year ago
Good afternoon Derek, Thank you for taking the time to leave us a review, we appreciate it! 😊 Many Thanks, Stacie and The Dust Spares Team
Posted 1 year ago
Excellent choice and service
Helpful Report
Posted 1 year ago
Good afternoon Simon, Thank you for taking the time to leave us a review, we appreciate it! 😊 Many Thanks, Stacie and The Dust Spares Team
Posted 1 year ago
everything arrived as promised and we are very satisfied.
Helpful Report
Posted 1 year ago
Good Afternoon Robert, Thank you for taking the time to leave us a review, we appreciate it! 😊 Many Thanks, Claire and The Dust Spares Team
Posted 1 year ago
Very prompt service from order through to delivery!
Helpful Report
Posted 1 year ago
Good Afternoon Len, Thank you for taking the time to leave us a review, we appreciate it! 😊 Many Thanks, Claire and The Dust Spares Team
Posted 1 year ago
Very Fast Delivery. Website is easy to use. Very professional
Helpful Report
Posted 1 year ago
Good Afternoon Liz, Thank you for taking the time to leave us a review, we appreciate it! 😊 Many Thanks, Claire and The Dust Spares Team
Posted 1 year ago
Well made product and delivered quickly
Helpful Report
Posted 1 year ago
Good Afternoon Colin, Thank you for taking the time to leave us a review, we appreciate it! 😊 Many Thanks, Claire and The Dust Spares Team
Posted 1 year ago
straight forward order
Helpful Report
Posted 1 year ago
Good Afternoon Chris, Thank you for taking the time to leave us a review, we appreciate it! 😊 Many Thanks, Claire and The Dust Spares Team
Posted 1 year ago
ORDERED PART ON THURSDAY BEFORE THE SAME-DAY SHIPPING CUT-OFF OF 2.30 PM. PARTS DID NOT SHIP UNTIL THE FOLLOWING DAY. WE WERE THEN TOLD DELIVERY WOULD "NOW BE MONDAY". MONDAY CAME WITH NO DELIVERY. TOLD SHIPPING HAD BEEN UPGRADED TO TUESDAY AM. TUESDAY AM CAME AND WENT - STILL NO DELIVERY JUST A BUCKET LOAD OF EXCUSES "THE DRIVER IS HAVING VEHICLE ISSUES" (THE USUAL GO-TO EXCUSE FOR PARCELS BEING LATE) - WOULD HAVE GIVEN ZERO STARS BUT THAT WAS NOT AN OPTION. WE COULD HAVE ORDERED ELSEWHERE FOR DELIVERY MONDAY BUT PART WAS NEEDED ON FRIDAY
Helpful Report
Posted 1 year ago
Good afternoon Shailah, Thank you for your valuable feedback. We will look into making the cut off times for the different couriers clearer on our website. We can only apologise on behalf of our chosen courier company for missing the AM slot, we understand that goods have now been delivered. Thank you for ordering and taking the time to help us improve our service. Many Thanks, Claire and The Dust Spares Team
Posted 1 year ago
Very pleased, with service and delivery, and now I have the filters fitted in our comercial kitchen at Vesuvio, in Darlington, I look forward to using a quality product
Helpful Report
Posted 1 year ago
Easy to purchase, delivery came on time and product was as expected
Helpful Report
Posted 1 year ago
Good Afternoon, Thank you for taking the time to leave us a review, we appreciate it! 😊 Many Thanks, Claire and The Dust Spares Team
Posted 1 year ago
fantastic service and arrived on time
Helpful Report
Posted 1 year ago
Good Afternoon Robin Thank you for taking the time to leave us a review, we appreciate it! 😊 Many Thanks, Claire and The Dust Spares Team
Posted 1 year ago
Very professional and helpful team
Helpful Report
Posted 1 year ago
Good Afternoon Pawel Thank you for taking the time to leave us a review, we appreciate it! 😊 Many Thanks, Claire and The Dust Spares Team
Posted 1 year ago
Impressive service with very fast delivery All items were good quality and were just as described
Helpful Report
Posted 1 year ago
Good Morning David Thank you for taking the time to leave us a review, we appreciate it! 😊 Many Thanks, Claire and The Dust Spares Team
Posted 1 year ago
Very pleased with service second to none.
Helpful Report
Posted 1 year ago
Good Morning John Thank you for taking the time to leave us a review, we appreciate it! 😊 Many Thanks, Claire and The Dust Spares Team
Posted 1 year ago
Good price, good quality , next day delivery easy to shop
Helpful Report
Posted 1 year ago
Good Morning Michael Thank you for taking the time to leave us a review, we appreciate it! 😊 Many Thanks, Claire and The Dust Spares Team
Posted 1 year ago
Placed an order online, then a bit later I realised I needed another fitting, rang and they said the order was being picked in the wharehouse, but the lady on phone said she would go down there and stop them so she could get the order back to add the additional part I needed. Didn’t have too , could have said it was too late, many thanks for being so helpful.
Helpful Report
Posted 1 year ago
Good Morning Thank you for taking the time to leave us a review, we appreciate it! 😊 Many Thanks, Claire and The Dust Spares Team
Posted 1 year ago
Good company with fast response and quick delivery. One negative though account payment doesn't work anymore. It used to work pretty good but now I have to pay via Paypal to get my goods purchased.
Helpful Report
Posted 1 year ago
Good Morning Walter, Thank you for taking the time to leave us a review, we appreciate it! 😊 I can see that a member of our web team has looked into your account and I can confirm that this has now been updated to ensure that any of your future orders can be processed via your credit account. Many Thanks, Claire and The Dust Spares Team
Posted 1 year ago
I purchased a 2m dust arm with 100mm Ducting fitted and working Does the job perfect Delivered on time Good service
Helpful Report
Posted 1 year ago
Good Morning Leslie Thank you for taking the time to leave us a review, we appreciate it! 😊 Many Thanks, Claire and The Dust Spares Team
Posted 1 year ago
dust spares ltd is rated 4.8 based on 1,330 reviews