dust spares ltd Reviews

Name: dust spares ltd
Address: Unit 6, Wistow Road, Leicester, Kibworth
Rating: 4.85

4.9 Rating 1,527 Reviews

97 %

of reviewers recommend dust spares ltd

4.9

Based on 1,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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dust spares ltd 5 star review on 27th September 2025

Anonymous

Anonymous // 01/01/2019

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“My order was delivered very quickly, I had only limited infomation to go on when I called the office they filled in al the blanks which made it very easy to order and keep my customer happy. I will use them again.”

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Posted 4 years ago

Robert, thank you for your review. It's great to know that our team was able to answer the questions you had and could between us get you the perfect products, and on time. Thank you for your support, and look forward to speaking to you again, Stacie and the Dust Spares Team

Posted 4 years ago

“I Rang sales and was given good advice and straight away , they had stock and sent them out straight away . So all in all a prefect transaction. RB @ BES”

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Posted 4 years ago

Rick, thank you for the great review. It's really helpful to us to know how important the stock levels and despatch dates are, and glad we could do everything as you expected. Thank you for taking the time to leave a review, Stacie and the Dust Spares Team

Posted 4 years ago

“Delivery 5 weeks ????”

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Posted 4 years ago

Thank you for taking the time to leave the review with us Noel. As a regular customer of ours we'd love the opportunity to change the one star review in to five stars and continue the great partnership we have. As you know we focus on our customer service and have always been in touch with you regarding any delays over the time we've been working together, as an overseas customer. As you're based in the Republic of Ireland and with all the changes coming because of Brexit we wanted to be one of the first companies in our industry to get a grip on the new regulations and offer you the same great service. Which we are grateful you have been with us throughout. On this occasion we got the items out of the door and on their way to you on time (3-5 working days as they had to be manufactured). The time from the courier collecting the goods to getting them to your door was just over 2 weeks. This was due to the order being held at customs. We agree this was longer than expected, and kept in contact with you offering tracking numbers so you would be aware of when they had been released from Customs and on their final journey to you. We look forward to working with you more and hope you would re-consider the star rating as a business. Thank you, Stacie and the Dust Spares team

Posted 4 years ago

“Great service, highly recommend”

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Posted 4 years ago

Thank you for your review Adam, we really appreciate your support and the time taken today to leave a positive review. Looking forward to speaking again, Stacie and the Dust Spares team

Posted 4 years ago

“Always happy with your service”

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Posted 4 years ago

A pleasure as always John, great to be able to help you out. We're looking forward to speaking to you again, Stacie and the Dust Spares Team

Posted 4 years ago

“On time and all correct. Great phone support too.”

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Posted 4 years ago

Thank you for taking the time today to leave us a review, Ian. It's great to have such positive words about the customer service team, I shall pass this on. We appreciate the support and look forward to working with you in the near future. Thank you, Stacie and the Dust Spares team

Posted 4 years ago

“Utter rubbish 2 weeks late, had to call over 8 times, lost our first order. Blamed everything on the haulage company. Word of advice use a different haulier to avoid rubbish reviews.”

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Posted 4 years ago

Thank you for your review Nick. We understand your frustrations. As you know, we got the 3 items out with our courier on time, but unfortunately were delayed from there. This is a very small percentage of orders that this happens to, and we appreciate you contacting us right away. To get you the items as fast as possible your order was sent a 2nd time, but because of the initial delays this shipment too got caught up. At this time the most logical idea and to get you the goods you had paid for, was to use an alternative courier. We got the spiral boxed up a 3rd time and organised for it to go via another courier which did not have these localised delays and got the 3rd shipment to you the next day. All customers getting their goods is our priority and although all couriers have a percentage of parcels that do get delayed/lost that isn't something we like to settle with. We apologise for the negative experience, and yes even though the courier is external they are still a part of our offering. We do offer alternative couriers but are limited with items like Spiral ducting as many won't take such long objects. We have regular meetings with the heads of the courier service and each delayed/lost shipment is analysed and discussed at length within our courier meetings to further improve on our relationship but ultimately to put procedures in place so these errors are avoided going forward. Again, thank you for your time and patience, and we'd welcome you to use Dust Spares again and allow us to change your mind regarding the service as it evolves.

Posted 4 years ago

dust spares ltd is rated 4.9 based on 1,527 reviews