Drinks Direct Reviews

Name: Drinks Direct
Rating: 4.91

4.9 Rating 10,103 Reviews

98 %

of reviewers recommend Drinks Direct

Company Reviews

Metrics

Info

4.9

Based on 10,103 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0113 365 1000

Email:

info@drinksdirect.com

Location:

6 Rowan Trade Park, Bradford, BD4 8TQ

Drinks Direct 5 star review on 1st August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection and really fast delivery. The only thing I would say is that delivery cost is a bit steep.”

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Posted 5 years ago

“I ordered 6 bottles of wine and they arrived quickly. My only criticism is that the website states that I will get an email telling me when the wine is being delivered. This did not happen and I had to send an email to ask”

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Posted 5 years ago

“Well you can't fault DrinksDirect for speed, they do have a good selection of the kind of wines I like..”

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Posted 5 years ago

“Fast delivery from great variety of stock.”

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Posted 5 years ago

“Order arrived quickly and there were no breakages. Will probably order again”

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Posted 5 years ago

“I've given 4 star as I love the look of bottle and box. It's a gift so no more info available. Did not get a txt / email from courier informing me of 2 hour slot. Luckily I was at home.”

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Posted 5 years ago

Dear Laraine McGrain, Thank you for your feedback. We are sorry to read that you have not seen any communication regarding the dispatch/delivery of your order. Whilst you should have received a text message to advise of a 2 hour time window for delivery, it is also possible to track the progress of an order by clicking on the order tracking link in the order dispatch email. You should have received the order dispatch email on the day of dispatch, at approximately 17:59. If this email did not land in your inbox, please check any spam or junk mail folder you may have. I can see on your order that a request was made for the order to be attempted for delivery on a specific date. Your order shows it was processed such that it was attempted for delivery on the requested date. We hope the recipient of your gift enjoys your purchase and apologise again for any inconvenience caused in the delivery communication issue you have highlighted. Kind Regards, Order Processing Team Drinks Direct

Posted 5 years ago

“When ordering you are asked to make a comment. I asked both times that if not at home then to leave the goods in garage No. 5. This request was printed on my receipt but on both occasions the delivery driver left the goods on my doorstep. This I feel is due to the fact that my request was not also printed on the address label. It would be helpful to the driver if he knew what to expect. Regards. Brian Ainley”

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Posted 5 years ago

“Only comment I have to make is that I wasn't issued with a tracking number so was unable to track my order. However, my order was delivered on the specific day I required.”

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Posted 6 years ago

Hi Aileen, Thanks for your review. An order dispatch confirmation email is automatically sent out once an order has been processed for dispatch. You should have received the email on 23/04/2019 at approximately 18:12 BST. If the email has not been delivered to your inbox, please also check any spam or junk mail folder you have, in case the email has landed there. The recipient should also have received a text message on the day of delivery, providing a two hour time window for delivery. I apologise for the communication issue you experienced, however, on occasion, spam and junk email filters can get a little over-zealous in their endeavours. If you require any further information please do not hesitate to contact Customer Services by email to info@drinksdirect.co.uk or Corporate Sales by phone on +44 (0) 845 519 5400, who can assist with most order queries. Kind Regards, Order Processing Team DrinksDirect.co.uk

Posted 6 years ago

“Not cheap but efficient.”

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Posted 6 years ago

“My order was despatched quickly and efficiently. Ideal......”

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Posted 6 years ago

“good service, reasonable prices. Good range of gins”

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Posted 6 years ago

“Simple and straightforward. Good prices, fast delivery.”

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Posted 6 years ago

“Quick service & delivery (would have given 5stars if the delivery driver hadnt slamed the parcel of cans on the floor..despite "fragile glass & this way up" printed on the box!) Have not inspected for damage yet”

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Posted 6 years ago

“When ordered the information regarding the progress of that order is timely. The delivery is often amazingly fast. Only once has there been a problem with broken bottles. That did result in some confusion as the instruction to return was impossible the boxes being softened by the spilt wine.”

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Posted 6 years ago

“Only problem I had is that I didn't receive a despatch email until the morning of delivery day.”

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Posted 6 years ago

“Easy to use website. Good range in stock. Clever packaging to keep bottle safe. But courier delivered to wrong address.”

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Posted 6 years ago

“Straightforward website, easy to use. Reasonable range of products. Quick cycle order to delivery, with tracking. Clear billing. Reasonable delivery charge. Only 4 stars as prices a little high - but you pay for the service. Great if you want half a dozen specific drinks delivered quickly.”

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Posted 6 years ago

“first time user bit slow to other companies BUT got to me in undamaged.”

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Posted 6 years ago

“Although the delivery was smooth & on time, the only downside will be the delivery fee that is being charged with mainland UK. I ordered was fr 27gbp, bt I eventually paid 32gbp coz of VAT & 5gbp towards shipping”

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Posted 6 years ago

“Good reliable service for sending drink gifts :)”

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Posted 6 years ago

Drinks Direct is rated 4.9 based on 10,103 reviews