Drinks Direct Reviews

Name: Drinks Direct
Rating: 4.91

4.9 Rating 9,714 Reviews

98 %

of reviewers recommend Drinks Direct

Company Reviews

Metrics

Info

4.9

Based on 9,714 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0113 365 1000

Email:

info@drinksdirect.com

Location:

6 Rowan Trade Park, Bradford, BD4 8TQ

Drinks Direct 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have sent you emails about my order could you please get back yo me once you have read them please to resolve the problem thank you”

Helpful Report

Posted 4 months ago

Dear Janis, Thank you for your feedback. We are sorry to read of the issue you have experienced with your order. If you have already emailed customer services, a member of the team will be in touch to advise further. We apologise for any inconvenience. Kind regards, Order Processing Team Drinks Direct

Posted 4 months ago

“Tracked order and it stated had been delivered. However no sign of the Drinks. Very disappointing service”

Helpful Report

Posted 10 months ago

Dear Kevin, Thank you for your feedback. Further to your feedback, the couriers for your order were contacted to confirm the delivery location of your order. An email was also sent by the Drinks Direct customer services providing further delivery information. The couriers for your order also advised they had contacted you and resolved the delivery issue. We apologise for any inconvenience. Kind regards, Order Processing Team Drinks Direct

Posted 9 months ago

“I nominated a specific delivery dat which because I was sent round the houses to complete my order was not carried through. The article I ordered and paid for was not available.”

Helpful Report

Posted 1 year ago

Dear Richard Cordery, Thank you for your feedback. We are sorry to read of the issue you have advised with your order. The details for your order shows there was initially an issue regarding a manufacturer update of your ordered product. This was confirmed with you by email before your ordered product was updated to the new style product. There is no delivery date showing for your order. If a delivery date had been entered in the delivery date box during checkout, this information would have been displayed in the order confirmation email you received when your order was placed. As there was no delivery date entered, the dispatch warehouse processed your order the same day it was placed, after receiving your confirmation regarding the product update. Your order was succesfully delivered to the delivery address the following day. If you require any further information customer services can be contacted by email on info@drinksdirect.com or you can call the team durng normal business hours on 0113 365 1000 and they will be happy to assist further. Kind Regards, Order Processing Team Drinks Direct

Posted 1 year ago

“My order for a bottle of Balvenie to be delivered to my brother on Isle of Wight has NOT appeared - so I have paid for it and no one ( unless pinched by deliverer or returned to warehouse and conveniently ignored?) has seen the bottle let alone enjoy it!!!”

Helpful Report

Posted 2 years ago

Dear Peter, Thank you for your feedback. We are sorry to read of the issue you have advised with the delivery of your order. Your order was dispatched on 12 December. An email is also showing to have been sent on the day of dispatch confirming the dispatch of your order. Within this email is also a link you can click on to track the progress of the order. The courier's logs show delivery of the order was attempted on two separate days before the order was subsequently returned. A member of the customer service team will contact you shortly with further information. Kind regards, Order Processing Team Drinks Direct

Posted 2 years ago

“I ordered a selection of wine for a family we know well before Christmas. I can see from my bank account, you have our money, they don’t have their wine. One star from us.”

Helpful Report

Posted 2 years ago

Dear Jonathan, Thank you for your feedback. I am sorry to read of the issue you have reported with your order. The details for the order show it was successfully delivered on 16 December 2022 and the order was received at the delivery address. A member of the customer services team will shortly contact you with further details of the person who took delivery of your order. Kind Regards, Drinks Direct Order Processing Team

Posted 2 years ago

“3 out of 6 bottles leaked spoiling other bottles. Reported but heard nothing”

Helpful Report

Posted 2 years ago

“Bought for Father’s Day for my husband. He finally opened them to try on Friday and 2/3 of the bottles were EMPTY!! Highly disappointed.”

Helpful Report

Posted 2 years ago

Dear Emma, Thank you for your review. We are sorry to read of the issue you have reported with the order you received. The warehouse are aware of the issue you have highlighted in your review. They stopped the dispatch of all orders with your ordered product as soon as they were made aware of the issue. However it appears your order was processed before the warehouse became aware of the issue. The problem has occurred at the production end - you will find that the bottles in your order each have a plastic security seal on it. The product has subsequently only been brought back into stock, once the issue with stocks was resolved. A member of the team will be contacting you shortly to resolve the issue. We apologise for any inconvenience. Kind Regards, Order Processing Team Drinks Direct

Posted 2 years ago

“They sent a wrong wine. And this was a present. Not happy at all”

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Posted 2 years ago

“Excellent delivery ma”

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Posted 3 years ago

“They charge you for a timeslot delivery and then use standard mail system that takes 3-5 days! Confused”

Helpful Report

Posted 3 years ago

Dear Mr Daniel Visser, Thank you for your review. We are sorry to read of the issues you have advised in your review. On your order a delivery date of Friday 15 Jan 2021 was entered when the order was placed. As such your order was held by the warehouse handling your order on Wed 13 Jan 2021. On 14 Jan 2021, when your order should have been dispatched for delivery on the 15 Jan 2021, unfortunately the warehouse handling your order was affected by snow, which created hazardous conditions in the immediate and surrounding areas. Whilst it was originally planned for orders received earlier in the day to be processed as normal, it was later decided, due to the ongoing adverse weather issue and in the interests of safety, for staff and delivery drivers to return home early, as there was no let up in the snow in the affected area. Whilst we appreciate not all areas of the UK were affected on 14 Jan 2021, areas that were and where any dangerous situation arises then the interests of public and staff safety are a priority. As such, your order was delayed for dispatch by 1 day and is showing to have been subsequently successfully delivered on 16 Jan 2021. There were updates provided throughout the day on the delivery section of the website. We can also confirm there is no extra charge for a delivery time slot. A time window text message is provided by our courier partners as a valued added service and does have any additional delivery cost. We apologise for any inconvenience and hope the above provides an explanation of the 1 day delay in the delivery of your order. Kind Regards, Drinks Direct Customer Service Team

Posted 3 years ago

“You have not completed the 2 orders and not answering your phones or replying to email”

Helpful Report

Posted 3 years ago

“Sent wrong item. I tried to contact using their online form. Still waiting for any response.”

Helpful Report

Posted 3 years ago

“Still haven't received my order after over a week and no help from customer service”

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Posted 3 years ago

“Rubbish service. Arrived early when a specific date was set. Not happy and won't be using again.”

Helpful Report

Posted 3 years ago

“I asked for the gift to delivered on my daughters 40th birthday and the confirmation of my order reassured me that it would be delivered on the day I nominated. Sadly it didn’t arrived until the next day. Very very disappointed.”

Helpful Report

Posted 3 years ago

“I received the wrong item and have not had a response to my email about this.”

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Posted 3 years ago

“I paid for a personalized product and your personalization was a cheap and tack gift tag”

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Posted 3 years ago

“Fast delivery I’ll use them again.”

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Posted 4 years ago

“Rating -5, the first bottle I opened was totally undrinkable, Jack Rabbit Merlot 750ml.\nVery disappointed.”

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Posted 4 years ago

“Buying the product was easy enough getting it well that???s another story was delivered to wrong address which was bad enough we had folk at the house so we were in all day yet no one came to the door then got a neighbour to the door saying they had a card I???m there door saying sorry we missed you it???s in the greenhouse they don???t have a greenhouse I will be contact!!! NOT HAPPY”

Helpful Report

Posted 4 years ago

Drinks Direct is rated 4.9 based on 9,714 reviews