Drinks Direct Reviews

Name: Drinks Direct
Rating: 4.91

4.9 Rating 10,100 Reviews

98 %

of reviewers recommend Drinks Direct

Company Reviews

Metrics

Info

4.9

Based on 10,100 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0113 365 1000

Email:

info@drinksdirect.com

Location:

6 Rowan Trade Park, Bradford, BD4 8TQ

Drinks Direct 5 star review on 1st August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The purchase on line was easy, the correct product was delivered. However, I couldn't find anywhere to write a message to go with the purchase, it was a gift, and the the recepient said there was no information as to who had sent the gift! Also there was no way to choose a deferred delivery”

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Posted 4 months ago

“Very prompt delivery. Driver left goods at door. Did not ring bell. You did send an email stating you needed proof of age. interesting. John H”

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Posted 10 months ago

Dear John Hewitt, Thank you for your feedback. We are pleased to read you have received your order. However, we are sorry to read of the issue you have raised regarding the delivery of your order. A member of the customer service team has reached out to you on email, regarding the delivery of your order, as it appears from the visual records of the delivery, that your order was placed inside an open door and received in person at the delivery address. If there is any further issue regarding the delivery of your order, please advise by reply and it can be taken up with the couriers delivery depot, to take up with the driver concerned. We look forward to being of service again in the future. Kind regards, Order Processing Team Drinks Direct

Posted 10 months ago

“Wine is OK, but was not advised of delivery”

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Posted 11 months ago

Thank you for your feedback. We are sorry to read of the issue you experienced with the delivery of your order. It is possible to track an order using the order tracking link provided in the order dispatch confirmation email, sent on the day your order was dispatched. Our courier partners usually send a delivery time window notification SMS, where a mobile number has been provided. However, on occasions our courier partners may temporarily turn off SMS notifications at local delivery depot level, where there are out of the ordinary circumstances, such as temporary staffing issues or if parcels are transferred late into the delivering depot from the couriers central hub. We hope you enjoy your purchase and apologise if you didn't receive an SMS text notification of the delivery of your order. Kind Regards, Order Processing Team Drinks Direct

Posted 11 months ago

“Very good service, in my opinion delivery expensive.”

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Posted 1 year ago

Dear Jacqueline, Thank you for your feedback. Efforts are made to try to keep the delivery charge competitive. Given recent increases in minimum wage, stubbornly high fuel and other energy costs, these factors directly affect delivery costs. There are other factors including packaging costs which again have seen recent increases. Despite all the cost pressures, efforts are still made to keep the delivery charge as low as possible. We hope this helps explain. Kind regards, Order Processing Team Drinks Direct

Posted 1 year ago

“Good product, delivered safely - eventually. I, the purchaser live in Bedfordshire. The recipient lives in Edinburgh, Scotland. I am not happy that the shipper was sending messages to my 'phone about when the package would be delivered when they should have used the recipients telephone number which I submitted with the order. Please try harder.”

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Posted 1 year ago

“Easy to use website. Just wish there were a few more flavours in the Bailey range”

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Posted 1 year ago

“Having bought a bottle of Jack rabbit merlot on a recent trip to Poland and really enjoying it I was delighted to find it on your website. Assuming your prices were very favourable I ordered a case - unfortunately I didn’t check the small print and was disappointed when I received 6 small bottles - not quite the bargain I hoped for”

Helpful Report

Posted 1 year ago

Dear Mary, Thank you for your feedback. The size of a bottle is provided in the product name on the website. The item you ordered also has the size provided in the opening description of the wine on the product details page. It is unclear on what the reference to 'small print' is referring to. As detailed above, the product size is in more than one place and is not hidden. Prices are also provided clearly against each product. Once your order was placed an email was also automatically sent to your invoice email address to confirm your order. Products ordered and respective quantities are also detailed in this email. If you would like to return your order, please send details to info@drinksdirect.com together with your order number. Returns information can then be provided. Kind regards, Order Processing Team Drinks Direct

Posted 1 year ago

“Quick service. Good price”

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Posted 1 year ago

“Delivered to wrong House but managed to retrieve it . Wine is fine thankyou G Williams”

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Posted 1 year ago

Dear G Williams, Thank you for your feedback. We are sorry to read of the delivery issue you experienced with your order. Looking at the GPS coordinates logged at the time of delivery, it appears the delivery driver left your order safe with a neighbour at no. 36. If a delivery driver does not receive a reply at the delivery address, they will usually attempt to leave the order with a neighbour. We are pleased to read that you have now received your order. However, if you experience any problems locating your order in the future please email customer services on info@drinksdirect.com or call the team on 0113 365 1000 and we will be happy to assist. We look forward to being of service again in the future. Kind Regards, Order Processing Team Drinks Direct

Posted 1 year ago

“Response to my purchase was rapid and seemed efficient. But delivery (by APC) didn't happen on schedule, at some inconvenience to the recipient, who received no communication/apology from APC during or after the failure - and nor did I, though they had both telephone numbers. Fortunately the second attempt worked. So many on-line purchases are spoiled by poor delivery, and yours seems to have been one of them.”

Helpful Report

Posted 2 years ago

Dear John, Thank you for your feedback. We are sorry to read of the issue you experienced with the 1 day delay in the delivery of your order. I can see your order was placed on Tuesday 11 April and processed for dispatch the same day. Your order was expected to be attempted for delivery on Wednesday 12 April, on the standard delivery service. However, due to the long Easter weekend, it meant that our courier partners were handling a spike in parcel volumes for delivery on Wednesday 12 April. It is very difficult for most businesses to resource up for a very short period of time. Due to the increased parcel volumes, it was not possible for our courier partners to attempt delivery of some parcels on Wednesday 12 April. When parcel volumes normalised the following day, Thursday 13 April, any outstanding parcels from the previous day were put out for delivery. A text message was sent on Thursday morning to advise of a time window for delivery. However, no text message was sent on Wednesday. We appreciate it would be ideal if our courier partner handling the delivery of your order would have texted on Wednesday to advise of the delay. This feedback has already been passed to the courier partner handling your order. Unfortunately, not all our courier partners provide the same level of text message feedback due to different IT systems and differing levels of functionality. We apologise for the delay in the delivery of your order and hope the above helps to explain the 1 day delay. We look forward to being of service again in the future. Kind regards, Order Processing Team Drinks Direct

Posted 2 years ago

“Product fabulous -however paid £7.99 next day delivery . delivery was late , emailed drinks direct but they ignored my email”

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Posted 2 years ago

“Was very happy with the product was not happy with the delivery service”

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Posted 3 years ago

“I’ve given 3 stars because the delivery company claimed to have delivered my purchase the following day, but alas, they didn’t. Even the tracking states it was delivered but my ring door bell says very different. At the time it was ‘claimed’ to have been delivered, nobody, and I mean nobody, came to my door. Yes I contacted the delivery company who failed to respond as is the usual I suppose. I’m now just waiting for the excuse of COVID which is now a default option for every business it seems. Had I actually got my purchase, I’d have given the full 5 stars as Drinks Direct was the only place I found which sold my desired tipple in a 3ltr bottle.”

Helpful Report

Posted 3 years ago

Dear Andrew, Thank you for your review. We are sorry to read of the delivery issue you have experienced. The issue has been taken up with the couriers for your order. Unfortunately the couriers offices are closed today, so you will receive an update tomorrow, Monday. Details logged on your order show you have also been contacted by Drinks Direct customer services regarding the delivery issue. We apologise for any inconvenience and hope to have the delivery issue resolved for you shortly. Kind Regards, Drinks Direct Order Processing Team

Posted 3 years ago

“Only purchased Jam Shed wine from this Company as couldn't find it elsewhere. Tesco now stock it so cheaper and also no ridiculously exorbitant delivery fee”

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Posted 3 years ago

“Swift delivery previous orders use by date was over 6 months ahead This order use by date only 6 weeks ! Otherwise it would be 5 stars”

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Posted 3 years ago

“the message was not on view so my brother did not open the package”

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Posted 3 years ago

“I am not as happy with your present level of service as I was formerly. You have done away with your savings when buying two bottles of anything and you use a delivery firm that ignores specific delivery instructions because the parcel contains alcohol - crazy!”

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Posted 4 years ago

“Only online supplier of Tetley's Smoothflow with stock available to deliver, although it comes at a large price premium and a not insignificant shipping cost. The service and speed of delivery was good. But, the cans arrived a bit shaken up. Overall experience was, if I'm being generous, at best a 3.5/5.”

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Posted 4 years ago

“First time have used this company Good points Impressed the way that the goods ( three bottles ) were packed ) Not so good points Courier delivered to wrong address, however when I telephoned company they were quick to speak to driver. From his description of the property he had delivered to I was able to identify property not to far away from my address”

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Posted 4 years ago

“My only disappointment was I requested that my delivery was sent to arrive on the 26th November as it was a gift. It was sent on the 17th.”

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Posted 4 years ago

Drinks Direct is rated 4.9 based on 10,100 reviews