Drinks Direct Reviews

Name: Drinks Direct
Rating: 4.91

4.9 Rating 9,708 Reviews

98 %

of reviewers recommend Drinks Direct

Company Reviews

Metrics

Info

4.9

Based on 9,708 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0113 365 1000

Email:

info@drinksdirect.com

Location:

6 Rowan Trade Park, Bradford, BD4 8TQ

Drinks Direct 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt delivery but very disappointed that the box was left by the front door. No attempt to ring the doorbell or knock. It was in clear view of anyone walking along the path and could easily stolen. I have no idea who delivered it or when!”

Helpful Report

Posted 1 month ago

Dear Lesley, Thank you for your feedback. We are sorry to read of the issue you have experienced with the delivery of your order. The issue has been raised with the couriers for your order. The matter will be taken up with the delivery driver to help ensure the correct delivery procedures are followed. We apologise for any inconvenience and hope you enjoy your purchase. Kind regards, Order Processing Team Drinks Direct

Posted 1 month ago

“I tried to purchase a gift. Once I had paid using PayPal, I received no opportunity to gift wrap, include a gift note or even an acknowledgment of my order (let alone delivery). Indeed this is the first contact I have received from Drinks Direct beside PayPal telling me that my account had been successfully debited.”

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Posted 7 months ago

“Bit disappointed! I ordered 6 x bottles of the Baron de Ley Reserva Rioja 2017-2018. All the bottles were 2018 and none were 2017. I would have Atleast expected 2-3 bottles to be 2017. Not all 2018. £90 on a bit of false advertising! But poor really ☹️. I even sent an email and no response.”

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Posted 1 year ago

“I stupidly thought that the wine was full size bottles, I didn’t realise they would be anything but that size . It seems I’ve paid more than I would of paid for the size I received !”

Helpful Report

Posted 1 year ago

Dear Tracy, Thank you for your feedback. We are sorry to read of the issue you have raised. The wine you purchased is only available in half bottles in the UK. The particular style of wine that was ordered, in the most part, only come in half bottles. Due to the rich nature of the wine purchased, the amount poured into a glass is usually signficantly less than a normal still wine. We hope this helps clarify. If you would like any further information, please feel free to contact customer services on info@drinksdirect.com. Kind regards, Order Processing Team Drinks Direct

Posted 1 year ago

“A single bottle arrived next day (very good) in a cardboard wine box within another with 12 divisions. This was the most ridiculous and wasteful packaging ever received. Otherwise, service was good”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for taking the time to provide your feedback. We are sorry to read you were unhappy with the extra packaging used for your ordered item. Your order shows a high-value bottle was purchased. More packaging usually has a higher cost and it is preferable in many ways to keep packaging to a minimum. However, this has to be balanced with ensuring items are packed well, so the items arrive at the delivery point in great condition. Our warehouse team are advised of the costs and requirements to ensure all items are packed well. Where possible, recyclable packaging is used. The box in which your order was packed is made from recyclable cardboard. In addition, in the manufacture of our cardboard boxes, a significant percentage of the board used in its manufacture comes from recycled board sources. At Drinks Direct efforts have always been made to ensure items are packed as well as necessary, to ensure they reach the delivery point safely. We hope this helps to explain the packaging used. Efforts will continue to be made to explore packaging options and help ensure orders are being packed by the warehouse team in the best possible way. We look forward to being of service again in the future. Kind Regards, Drinks Direct Order Processing Team

Posted 1 year ago

“One of my items still has not been delivered despite paying quite a steep delivery fee”

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Posted 2 years ago

“It was fine. By mistake I only ordered 3 bottles of wine instead of 6 (who only orders 3! So clearly a mistake). When I messaged and explained and asked for free delivery (its £7.99) if I ordered 6 more bottles, my email wasn't even responded to. Because of that I wouldn't order again”

Helpful Report

Posted 2 years ago

“Delivery was all fine - but unfortunately I had a query (not the fault of Drinks Direct) after delivery - and my e mail wasn't responded to, which was disappointing as the issue couldn't then be resolved”

Helpful Report

Posted 3 years ago

“I ordered the Hendricks gin tea cup and was really happy as it arrived within a couple of days, sadly when I opened my package, the cup I had been sent was not the same pattern as the cup advertised on your web page. I wanted the one advertised as it matches a tea pot I have. I have sent 2 emails so far regarding this and heard absolutely nothing, so I’m really not happy with my purchase, and if the one advertised is not available I would like a refund but as yet have not found how to get one.”

Helpful Report

Posted 3 years ago

“The lady who assisted me on the phone could not have been more helpful however the dispatcher did not read the notes appropriately and delivered the order (a Christmas present) over a month early in November - very disappointing!”

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Posted 3 years ago

“I was disappointed when paying as my Direct Debit did not go threw at your end for both orders and after several day of emailing back and forth I had to do a transfer via my bank which was an additional $9.00 per order $18.00 total - this took several days to sort at your end. Also once the product was sent 10 days after the initial order the tracking stated it was still at the depot and when i enquired via email have been told it had arrived at the destination, Very frustrated,”

Helpful Report

Posted 3 years ago

“My order was not delivered on the specified day - it was 2 days early. V disappointing for an important birthday. A shame.”

Helpful Report

Posted 3 years ago

“The 2 star rating is for the "APC" delivery company working on your behalf. Due to current circumstances the despatch was somewhat delayed, fine, I think we can all understand that. I have received a text on the delivery date from APC informing me that my order will arrive 10:54-12:54. I waited. When it didn't arrive, I called APC. 1st call no one answered, 2nd call I kind of got through but on hold for 14 min to be hang up on. Third time someone picked up. The lady who answered my call couldn't care less about the order not being withing the time window sent to me. This text is sent by a computer she said and your order can arrive at 4pm, no guarantee. I just wonder - what is the point of the text message sent to me? I certainly don't have the luxury of spending the day waiting for delivery. The driver, over 2 hrs outside that allocated time, said nothing no apology for being late, nothing....I don't think he knows customers are sent a text, or he doesn't care. The drinks were birthday present and just what I wanted, however I will not be using Drinks Direct again because of APC, disappointing experience.”

Helpful Report

Posted 3 years ago

“One of the Guinness surger cans had expanded and I fear it’s about to explode.”

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Posted 3 years ago

“The price seems to have gone up recently which is disappointing.”

Helpful Report

Posted 3 years ago

“I’m still waiting for half of the delivery 10 days later, with no contact to offer a reason why. Not very impressed I’m afraid. I am in complete isolation due to health conditions so have no other option”

Helpful Report

Posted 4 years ago

“I ordered on the 14th April and received an email saying it would be delivered on the 17th. Here on the 19th it still hasnt been delivered and trying to contact Drinks Direct has been impossible, so i still don't know when it will arrive.”

Helpful Report

Posted 4 years ago

“An idea of when delivery could be expected would have helped”

Helpful Report

Posted 4 years ago

“I ordered on the 24th expecting delivery for a special occasion on the 25th but it did not arrive until the 28th missing the point entirely.\nWendy Finlayson”

Helpful Report

Posted 4 years ago

“Six bottles of wine despatched in an absurd amount of packaging! A 12-bottle cardboard box with six bottles in it, packed with polythene balloons to stop them rattling around, inside another box just slightly larger. What a waste! The Wine Society manages to deliver to me regularly without resorting to antics like that!”

Helpful Report

Posted 4 years ago

Dear Rob Clack, Thank you for your review. We are sorry to read of the issue you have raised with the extra packaging in your order. Over 95% of packaging used at Drinks Direct is recyclable. It is important that orders are delivered in great condition and the packaging used helps to absorb any excessive movements in transit, while with the couriers. Efforts are made to keep packaging used to a minimum, whilst also making sure there is enough packaging to help ensure the items are delivered intact and in great condition. Most of the items dispatched are glass. Glass by its very nature can be fragile. The air cushions used in the dispatch process are to help absorb any sudden movements in transit. A majority of the volume of an air cushion, is air rather than plastic. The air cushions used are recyclable. As is the corrugated board. There is a cost associated with using excessive packaging and the amount used to pack orders is reviewed regularly and adjustments made as required. The importance of ensuring the right amount and the right kind of packaging used, while also considering environmental impact, is recognised at Drinks Direct. We can assure that the packaging used for your order, was used to help ensure that when you received your order, you would be delighted with items you purchased and to help prevent damage in transit. We apologise for any inconvenience and thank you for the issue raised. Your feedback has been passed on and if there are any areas where packaging can be improved further, it will. Kind Regards, Order Processing Team Drinks Direct

Posted 4 years ago

Drinks Direct is rated 4.9 based on 9,708 reviews