Drinks Direct Reviews

Name: Drinks Direct
Rating: 4.91

4.9 Rating 10,446 Reviews

98 %

of reviewers recommend Drinks Direct

Company Reviews

Metrics

Info

4.9

Based on 10,446 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

0113 365 1000

Email:

info@drinksdirect.com

Location:

6 Rowan Trade Park, Bradford, BD4 8TQ

Drinks Direct 5 star review on 1st August 2024

Anonymous

Anonymous // 01/01/2019

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“Great website, great discounts on my wine of choice, great shipping service. Whats not to like?”

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Posted 13 years ago

“Shopping from the DrinksDirect website is very easy. Everything is well laid out and easy to find. Just search for the drinks type, open the sub menu and scroll down the list of drinks. The prices are very competetive! Ordering is simple, just a case of following the clear on-screen instructions! Payment is secure and very straight forward. We had our drinks within a few days! Great service!”

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Posted 13 years ago

“After looking around at several site i found drinks direct to be the cheapest by far. and the drinks only took a day or two to arrive”

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Posted 13 years ago

“I couldn't find the same product + postage cheaper anywhere else, and the delivery was very speedy too. No extra postage cost just because I live in Scotland either - always appreciated. Excellent packaging, which is just as well - I wouldn't want a 40 year old bottle of port getting damaged in transit! All-round: Great. No complaints at all.”

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Posted 13 years ago

“The service cannot be faulted. Delivery was made within 24 hours of ordering and the price was right”

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Posted 13 years ago

“Ordered a box of wine at the weekend. I thought it was a good idea that there was a message to the delivery man eg leave at No 13. As the website did not say with order, or on delivery page "A Signature is required", and because I know many cases of wine are delivered without a signature, I left a message (which is on the invoice) "Leave in porch". As I order many things on-line that do require a signature, I have them delivered to work where there is always someone to sign for them. But this website said if invoice and delivery address are different, there may be delays or not accepted. My wife arrived home first on Tuesday (Speedy service I must say) and a card had been left to say ring with consignment number, but this was not written on the card. When I tried to phone Drinks Direct, I got a rude man telling me that it does not say you cannot send to a different address, and read the actual wording; very helpful - not! He also told me that there was no phone line to the on-line service and I should email them, that's how it works. I explained that I had emailed, and requested a call, but we got a matter of fact reply and no call. I had to email again, again an automaton reply. After all this when I had the city link card and a driving licence with me, I was told I would also need a bank statement or utility bill - despite the fact that leaving it with a neighbour had none of that. City link tell me this is Drinks Direct Policy. It will be a shame if I were to win the ?100 voucher, as I would be hard pressed to use it!”

Helpful Report

Posted 13 years ago

Thank you for your feedback. Orders are required to be signed for on delivery. However an order can be left with a neighbour, if no one is in at the delivery address provided. A Shipping Instructions box is provided during the checkout process to enter a neighbouring house name or number, as to where a delivery driver can attempt delivery, in case no one is in at the delivery address provided. Providing a delivery address that is different to the billing/invoice address does not delay the dispatch of an order. Many customers require orders to be sent to various addresses e.g. Gift orders or orders where a work delivery address is provided..etc It appears there has been a misunderstanding of information provided during the checkout process. If you have contacted the Corporate Orders team on the phone number provided, they do try to assist where any issues may occur and pass information forward to customer services. However if you are not satisfied in the way your call was handled please email info@drinksdirect.co.uk with your order number and estimated time of call and we can then get this looked into. Our order management system shows an enquiry form was completed on the website regarding your order on Tuesday 12 March 2013. A reply specific to your order with details on how to rearrange delivery was sent the same day. Your order was successfully delivered the following day and was left with a neighbour. If a parcel is collected from the couriers depot, our courier partners have various checks in place including identity checks to help make sure that a parcel is collected by the intended recipient. However on this occasion, the order was delivered and not collected. We apologise if you feel in any way, the delivery service has not met with your expectations.

Posted 13 years ago

“Quick delivery, good price, overall very happy! :)”

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Posted 13 years ago

“Brilliant service prompt reply when a problem arouse between delivery and billing address. Issue addressed very quickly and item received very promptly. Will definaltely use again.”

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Posted 13 years ago

“It was really simple - just click on whatever you want to buy, go to checkout, enter your details and hey presto PLUS everything is delievered by next day delivery so you know EXACTLY which day it will arrive. I guess it would also be good to know whether the delivery was going to be morning or afternoon but hey - I can live without that!! GREAT choice available too!”

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Posted 13 years ago

“Great service”

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Posted 13 years ago

“A great service offering value for money.”

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Posted 13 years ago

“We were looking for a specific rose which we had enjoyed in the pub and found it here very easily. It was priced very competitively, the ordering process was simple and the wine turned up within a few days. Will definitely be back in the future.”

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Posted 13 years ago

“Great stuff, great delivery charges only let down by city-link deliveries, who were unable to find us until we sent an idiots guide. Would definitely recommend drinks direct though”

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Posted 13 years ago

“would not hesitate to deal again”

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Posted 13 years ago

“I am very happy with the service I received from DrinksDirect. My online order and bank transfer went through easily. As well, my order was dispatched speedily and received sooner than I expected. Would absolutely order from this merchant again.”

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Posted 13 years ago

“i was happy to find Drinks Direct online, just in time for my Dad's birthday. It was simple and straightforward to make my selection and order that bottle of single malt. I knew what was happening every step of the way, due to excellent comms and my Dad is thrilled. An excellent service I'd recommend to anyone. Thanks.”

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Posted 13 years ago

“I had ordered 2 bottles of Glenmorangie Sonnalta PX and only one was dispatched, with other to follow, I then received a further email stating that thus was now out of stock, although it can still be purchased on the website, rather puzzled and still awaiting refund”

Helpful Report

Posted 13 years ago

Thank you for your feedback. It looks like there was only 1 bottle of your ordered product available for dispatch and this was processed and the second bottle on your order placed on back order. Information subsequently received from the UK supply agency of the item on back order was that the was no further stocks are available and the item is now discontinued. The item should have been changed to out of stock on the website. It looks like this has not happened and a change request has been submitted to get this product updated as being out of stock immediately. We apologise for not being able to fulfill your order in full, however your ordered product was a limited production item and no further stocks are now available. Your refund of the back ordered product will be processed within the next 48 hours. We apologise for any inconvenience caused.

Posted 13 years ago

“I bought some port as presents and some pedro ximenez for me (as you do) and whilst I haven't tried the port, I enjoyed a little glass of the pedro ximenez. Impressively packaged, next day delivery, will definitely use again. Without wanting to sound like a lush, I shall try those little gin and tonic cans. Could develop a bad habit here! Many thanks Iona”

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Posted 13 years ago

“I have never had any issues with drinks direct and always have what I am looking for. I havent found a site that compares to it.”

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Posted 13 years ago

“Ordered 24 bottles of budwieser and they were delivered on time with no problems. I was impressed with the packaging and the effort to avoid any damage to the product.”

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Posted 13 years ago

Drinks Direct is rated 4.9 based on 10,446 reviews