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DIY Direct Reviews

4.8 Rating 1,406 Reviews
96 %
of reviewers recommend DIY Direct
4.8
Based on 1,406 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
DIY Direct 5 star review on 14th May 2025
Paul BARRE
DIY Direct 5 star review on 18th January 2024
Mr John Hall
DIY Direct 5 star review on 18th January 2024
Mr John Hall
DIY Direct 5 star review on 6th May 2023
Lauraine Sinclair
DIY Direct 5 star review on 6th May 2023
Lauraine Sinclair
DIY Direct 5 star review on 18th March 2023
David Hehir
DIY Direct 5 star review on 4th September 2022
Robert
5
Anonymous
Anonymous  // 01/01/2019
Bit of a shame it’s the first time I used DIY Direct and when the item arrived (promptly) realised I could have bought the EXACT same item on eBAY and saved over 60%
Helpful Report
Posted 3 years ago
Products were fine but Royal Mail delivery was awful. They gave me a date for delivery then didn?t deliver. Told me product was returned to depot. Delivery promised next working day. Didn?t happen. Took 5 working days for package to arrive.
Helpful Report
Posted 5 years ago
I ordered a Rolson Suction Cup and paid for next day delivery. Sure enough the product arrived the next day, however on opening the parcel the product was broken. I made a claim and the refund happened the same day. Good customer services response, but they should have ensured the product was intact before dispatching.
Helpful Report
Posted 6 years ago
Good product, quick delivery.
Helpful Report
Posted 4 years ago
DIY Direct is rated 4.8 based on 1,406 reviews