CSE Industrial Electrical Distributors Ltd Reviews

Name: CSE Industrial Electrical Distributors Ltd
Address: Unit 13 Thomas Road, Wooburn Green, Bucks, HP10 0PE
Rating: 4.90

4.9 Rating 218 Reviews

97 %

of reviewers recommend CSE Industrial Electrical Distributors Ltd

Company Reviews

Metrics

Info

4.9

Based on 218 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About CSE Industrial Electrical Distributors Ltd:

CSE Industrial Electrical Distributors Ltd has been stocking and supplying all types of low voltage electrical products to trade & industry for many years and is well established within the UK as a leading technical stockist for Motor Control Gear and Automation Products. The Company’s core business is as franchised distributor for many of the major manufacturers including ABB and Danfoss.

As a family-owned company CSE Industrial Electrical Distributors Ltd. can boast of a trading history dating back 50 years and the current product range offers customers the chance to purchase standard and bespoke cables along with the quality electrical controls products for which we are renowned.

Visit Website

Phone:

01628 529448

Email:

sales@cseuk.com

Location:

Unit 13 Thomas Road, Wooburn Green, Bucks
HP10 0PE
HP10 0PE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product knowledge and technical support. Extensive product choice form stock or on a quick delivery. Competitively priced.”

Helpful Report

Posted 7 months ago

Hi Mike, Thank you so much for the great review! We really appreciate all the feedback we get and it is great to hear we are hitting the mark. Of course, should you need anything else, then please do let us know. Have a great day Kind Regards Alice

Posted 7 months ago

“Very good service throughout, I would highly reccomend them.”

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Posted 7 months ago

Hi Sion, Thank you so much for your great review! We appreciate your feedback and I have passed your comments on to the sales team. If you ever do need anything else in the future, then please do let us know. Kind Regards Alice

Posted 7 months ago

“Great service, pleasure dealing with CSE sales staff. Delivery sooner than arranged.”

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Posted 7 months ago

Hi Faruk, Thank you so much for the great review! We appreciate all the feedback we receive and I have passed on your comments to our sales team. If you ever do need anything else in the future, then please do let us know. Kind Regards Alice

Posted 7 months ago

“Made a recent order with CSE, and they couldn't have been more helpful!! Thoroughly recommend them, and will definitely purchase from again in the future.”

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Posted 7 months ago

Hi Martin, Thank you so much for the great review, We really do appreciate all the feedback we receive and of course, if you do need anything else in the future, then do let us know. Have a great day Kind Regards Alice

Posted 7 months ago

“I made an expensive mistake, no return authorised for me! The order process is straight-forward, the acknowledgements come through and it was delivered efficiently within 2 days. But I ordered the wrong item, and discussion with members of the sales team revealled they didnt actually stock what I needed. They can get it and provided a couple of quotes both were roughly double the price of other suppliers, which obviously reluctant to pay. I was advised there would be no return unless they could supply the item I do require! Not exactly pleased with this interaction, which was my fault of course.”

Helpful Report

Posted 7 months ago

Hi Glenn, Thank you for taking the time to provide us with your feedback. We value all types of feedback, including both positive and negative, as it helps us identify areas of improvement. Although you found our initial service satisfactory, we are concerned about the level of service you received when returning your item. Our sales manager and I have investigated the matter with our sales team to determine the cause of the issue and resolve it for you. After speaking with the colleague who handled your after-sales service, he is under the impression that this case is still ongoing and returns have yet to be discussed. Of course, we are more than happy to offer a return for you and I do believe my colleague has just received the email you sent late last night, saying you do not wish to go through with the replacement and that you have assumed that we can't take the original item back?!! I have instructed my colleague to send over an email to you now to discuss the return as per our company policies. Regarding the correct cable you need for your application, please note that we do not stock it, but as a cable distributor, we can source it from various manufacturers. However, this means we are subject to current pricing, which may not be as competitive as other distributors who have the item in stock. We also offer a price match service. If you have received a quote from any UK-based source, please send it to us, and we will let you know if we can match or beat it, ensuring that you get the best price available. Once again, thank you for your feedback. If you wish to have the original item returned, please contact us at 01628 529448 or respond to my colleague via email, and we will arrange it for you. Kind Regards Alice

Posted 7 months ago

“Parts haven't arrived . Parcel force say will be tomorrow”

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Posted 7 months ago

Hi Aqil, Thank you for leaving us your feedback, I do apologise for the delay in your delivery. We endeavour to dispatch everyone's orders same-day for next-day delivery but sometimes, this is not the case due to unforeseen circumstances. I have spoken with Parcelforce and unfortunately, there has been a delay on the network today, though I have been assured it will be out to you tomorrow. I will monitor your order and update you as soon as anything changes. If you do wish to discuss this further, then by all means give me a call on 01628 529448 and I will endeavour to assist. Kind Regards Alice

Posted 7 months ago

“Excellent service provided by Georgia, thank you for your help”

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Posted 7 months ago

Hi Alexander, Thank you so much for the great review!! We appreciate all the feedback we receive and I will be sure to pass your compliments on to Georgia for you. In the meantime, if you do need anything else, then do get in touch. Kind Regards Alice

Posted 7 months ago

“Good company and great products but driven to much by the warehouse availability.”

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Posted 7 months ago

Hi Dean, Thank you for taking the time to leave us a review. We always appreciate the feedback we receive from our customers. We take all the feedback seriously and try to make changes to our processes in areas where we need to improve based on the feedback given. When it comes to our warehouse collections, we need to arrange timings with our customers to ensure that our team has enough time to locate, pick and pack their goods carefully. This also helps us to ensure that you are not waiting once you have arrived for your collection. Like any other business, during busy periods, collection times might get delayed. However, we try our best to ensure that all orders are ready for collection at the agreed time. If you happen to visit one of our branches to place an order, there might be a wait, as our team might be assisting another customer. But, we always strive to serve our customers as quickly as possible. So if you do need anything else or have any questions regarding the above, then do contact us at sales@cseuk.com or give us a call on 01628 529 448. Kind Regards Alice

Posted 7 months ago

“CSE are my goto company for industrial cables and cable ends. (They do, of course, have many other electrical product lines!) They keep good stocks of difficult to source products and their pricing is second to none. Couple that to 'by return' delivery and you have the perfect service.”

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Posted 7 months ago

Hi Clive, Thank you for your great review, We do appreciate all the feedback we get and of course, if you ever do need anything else in the future, then do let us know. Have a great day. Kind regards Alice

Posted 7 months ago

“Always helpful, friendly and efficient service from a local company”

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Posted 7 months ago

Hi Steve, Thank you so much for your fantastic review, We value all of the feedback we get and of course, if you do need anything else, then do let us know. Have a great day Kind Regards Alice

Posted 7 months ago

“I had excellent service from the team at CSE and the product that I needed was speedily ordered and delivered. Thanks”

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Posted 7 months ago

Hi Julian, Thank you so much for the great review! We really appreciate your feedback and of course if you do need anything in the future, then let us know. Have a great day Kind Regards Alice

Posted 7 months ago

“great service - goods arrived when they said they would”

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Posted 7 months ago

Hi Sheila, Thank you for your great review, We appreciate your feedback and of course, if you do need anything else, then let us know. Have a great day Kind Regards Alice

Posted 7 months ago

“Great service. There was an issue with the order that was my fault. They sorted it straight away.”

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Posted 7 months ago

Hi Colin, Thank you so much for the kind review, I appreciate you taking the time to leave feedback. We endeavour to solve any issues that may arise with any order, as we know that helping you get the job completed is the most important thing. So if you need anything else, let us know, and we will get it sorted ASAP. Have a great day! Kind Regards Alice

Posted 7 months ago

“Items arrived quickly and were as should be Kept up to date with delivery process Great service”

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Posted 7 months ago

Hi Nick, Thank you for the fantastic review, We appreciate you taking the time to leave your feedback. If you need anything else in the future, then do let us know. Kind Regards Alice

Posted 7 months ago

“product as described , next day delivery”

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Posted 7 months ago

Hi David, Thank you so much for the great review, We really appreciate you taking the time to leave us your feedback and of course, if you need anything else in the future, then do let us know. Have a great day Kind Regards Alice

Posted 7 months ago

“Excellent prompt service.”

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Posted 7 months ago

Hi Tom, Thank you so much for your fantastic review. We really appreciate all the feedback you have given and of course, if you need anything else, then do let us know. Kind Regards Alice

Posted 7 months ago

“Good professional service with no problems or niggles. But, tell your staff they are allowed to be happy and enjoy themselves while working - oh and give them a pay rise, that will help.”

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Posted 7 months ago

Hi Clive, Many thanks for your feedback, Your thoughtful comments have been escalated to the highest level (The Boss). We have highlighted the pay rise comment... in bold... and underlined. But of course if you do have any other further comments, then do let us know. Kind Regards Alice (P.S. Thank you in advance for any more £££ I receive at my next appraisal)

Posted 7 months ago

“Great wholesaler. Expert knowledge. Willingness to price items quickly. Flexibility with collection times. I do and will recommend them to others in the trade.”

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Posted 7 months ago

Hi Spence, Thank you so much for your great review!!! We really appreciate the feedback and of course if you do need anything else in the near future, then do let us know. Have a great day and speak to you soon. Kind Regards Alice

Posted 7 months ago

“I have always experienced great customer service when dealing with CSE, from enquiries to queries and will happily recommend them. When calling CSE the staff have always been very helpful and polite and have the knowledge behind them as well.”

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Posted 7 months ago

Hi Ian, Thank you so much for the amazing review!! It is always great to hear that we are hitting the mark when it comes to products and services we supply. If you ever need anything else in the near future, then do not hesitate to give us a call. Have a great day and speak soon. Kind Regards Alice

Posted 7 months ago

“Very helpful and great service.”

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Posted 8 months ago

Hi Dave, Thank you so much for your great review. If you ever need anything else at all, then by all means do give us a shout. Have a great day!! Kind Regards Alice

Posted 8 months ago

CSE Industrial Electrical Distributors Ltd is rated 4.9 based on 218 reviews