CSE Industrial Electrical Distributors Ltd Reviews

Name: CSE Industrial Electrical Distributors Ltd
Address: Unit 13 Thomas Road, Wooburn Green, Bucks, HP10 0PE
Rating: 4.90

4.9 Rating 218 Reviews

97 %

of reviewers recommend CSE Industrial Electrical Distributors Ltd

Company Reviews

Metrics

Info

4.9

Based on 218 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About CSE Industrial Electrical Distributors Ltd:

CSE Industrial Electrical Distributors Ltd has been stocking and supplying all types of low voltage electrical products to trade & industry for many years and is well established within the UK as a leading technical stockist for Motor Control Gear and Automation Products. The Company’s core business is as franchised distributor for many of the major manufacturers including ABB and Danfoss.

As a family-owned company CSE Industrial Electrical Distributors Ltd. can boast of a trading history dating back 50 years and the current product range offers customers the chance to purchase standard and bespoke cables along with the quality electrical controls products for which we are renowned.

Visit Website

Phone:

01628 529448

Email:

sales@cseuk.com

Location:

Unit 13 Thomas Road, Wooburn Green, Bucks
HP10 0PE
HP10 0PE

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made an expensive mistake, no return authorised for me! The order process is straight-forward, the acknowledgements come through and it was delivered efficiently within 2 days. But I ordered the wrong item, and discussion with members of the sales team revealled they didnt actually stock what I needed. They can get it and provided a couple of quotes both were roughly double the price of other suppliers, which obviously reluctant to pay. I was advised there would be no return unless they could supply the item I do require! Not exactly pleased with this interaction, which was my fault of course.”

Helpful Report

Posted 1 year ago

Hi Glenn, Thank you for taking the time to provide us with your feedback. We value all types of feedback, including both positive and negative, as it helps us identify areas of improvement. Although you found our initial service satisfactory, we are concerned about the level of service you received when returning your item. Our sales manager and I have investigated the matter with our sales team to determine the cause of the issue and resolve it for you. After speaking with the colleague who handled your after-sales service, he is under the impression that this case is still ongoing and returns have yet to be discussed. Of course, we are more than happy to offer a return for you and I do believe my colleague has just received the email you sent late last night, saying you do not wish to go through with the replacement and that you have assumed that we can't take the original item back?!! I have instructed my colleague to send over an email to you now to discuss the return as per our company policies. Regarding the correct cable you need for your application, please note that we do not stock it, but as a cable distributor, we can source it from various manufacturers. However, this means we are subject to current pricing, which may not be as competitive as other distributors who have the item in stock. We also offer a price match service. If you have received a quote from any UK-based source, please send it to us, and we will let you know if we can match or beat it, ensuring that you get the best price available. Once again, thank you for your feedback. If you wish to have the original item returned, please contact us at 01628 529448 or respond to my colleague via email, and we will arrange it for you. Kind Regards Alice

Posted 1 year ago

CSE Industrial Electrical Distributors Ltd is rated 4.9 based on 218 reviews