CSE Industrial Electrical Distributors Ltd Reviews

Name: CSE Industrial Electrical Distributors Ltd
Address: Unit 13 Thomas Road, Wooburn Green, Bucks, HP10 0PE
Rating: 4.90

4.9 Rating 218 Reviews

97 %

of reviewers recommend CSE Industrial Electrical Distributors Ltd

Company Reviews

Metrics

Info

4.9

Based on 218 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About CSE Industrial Electrical Distributors Ltd:

CSE Industrial Electrical Distributors Ltd has been stocking and supplying all types of low voltage electrical products to trade & industry for many years and is well established within the UK as a leading technical stockist for Motor Control Gear and Automation Products. The Company’s core business is as franchised distributor for many of the major manufacturers including ABB and Danfoss.

As a family-owned company CSE Industrial Electrical Distributors Ltd. can boast of a trading history dating back 50 years and the current product range offers customers the chance to purchase standard and bespoke cables along with the quality electrical controls products for which we are renowned.

Visit Website

Phone:

01628 529448

Email:

sales@cseuk.com

Location:

Unit 13 Thomas Road, Wooburn Green, Bucks
HP10 0PE
HP10 0PE

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parts haven't arrived . Parcel force say will be tomorrow”

Helpful Report

Posted 1 week ago

Hi Aqil, Thank you for leaving us your feedback, I do apologise for the delay in your delivery. We endeavour to dispatch everyone's orders same-day for next-day delivery but sometimes, this is not the case due to unforeseen circumstances. I have spoken with Parcelforce and unfortunately, there has been a delay on the network today, though I have been assured it will be out to you tomorrow. I will monitor your order and update you as soon as anything changes. If you do wish to discuss this further, then by all means give me a call on 01628 529448 and I will endeavour to assist. Kind Regards Alice

Posted 1 week ago

“Good company and great products but driven to much by the warehouse availability.”

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Posted 2 weeks ago

Hi Dean, Thank you for taking the time to leave us a review. We always appreciate the feedback we receive from our customers. We take all the feedback seriously and try to make changes to our processes in areas where we need to improve based on the feedback given. When it comes to our warehouse collections, we need to arrange timings with our customers to ensure that our team has enough time to locate, pick and pack their goods carefully. This also helps us to ensure that you are not waiting once you have arrived for your collection. Like any other business, during busy periods, collection times might get delayed. However, we try our best to ensure that all orders are ready for collection at the agreed time. If you happen to visit one of our branches to place an order, there might be a wait, as our team might be assisting another customer. But, we always strive to serve our customers as quickly as possible. So if you do need anything else or have any questions regarding the above, then do contact us at sales@cseuk.com or give us a call on 01628 529 448. Kind Regards Alice

Posted 2 weeks ago

“They acknowledge new orders quickly with pricing and delivery forecasts which is good, but after checking my system the delivery data for 2022 shows on average their deliveries were four days late and for 2023 up to the end of August show their deliveries on average are six days late. This issue hasn't delayed our production line, but it would be good if your delivery dates were accurate.”

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Posted 8 months ago

Hi Nick, Thank you for your review, Every bit of feedback we get is always greatly appreciated and I thank you for taking the time to send some in to us. We always strive to provide accurate timeframes for every order/quote to help you plan your schedule effectively but in some instances, it may not be the case. This can be down to production times or unforeseen delays in delivering your products to you. As always, we are constantly trying to improve our service and your comments have been greatly appreciated in helping us do so. If you do need anything else, then by all means do let us know. Kind Regards Alice

Posted 7 months ago

“I found the website fine. The time from order to delivery was very good. The only downside I found was that the small light items that I ordered, still cost me over £10 for carriage!”

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Posted 2 years ago

Hi John, Thank you for taking the time to review our service and thank you for the feedback. We understand your concerns regarding the carriage costs, unfortunately, as a small-medium sized family-run business we don’t have the same “buying power” with couriers as larger companies such as Amazon, Screwfix etc, which means our costs for these services do tend to be higher. In addition to this, Parcelforce only charge a flat rate on anything from a letter up to 30kg package, so there isn’t any sliding scale depending on size or weight. We do have the option to use first class post via Royal Mail, but do not offer this on the website as in our experience the lack of tracking and accountability through this method tends to lead to more customer service issues than the saving would be worth. We want things to be delivered when we say they will! Again, we would like to thank you for offering your feedback and hope the above goes some way to explaining the reasoning behind the carriage charges. Please do not hesitate to give us a call if there is anything else we can help you with. Kind Regards Alice

Posted 2 years ago

CSE Industrial Electrical Distributors Ltd is rated 4.9 based on 218 reviews