Chomp and Chew Ltd Reviews

Name: Chomp and Chew Ltd
Address: 181 Northgate, Almondbury, HUDDERSFIELD, West Yorkshire, Almondbury, HUDDERSFIELD, West Berkshire
Rating: 4.93

4.9 Rating 1,251 Reviews

99 %

of reviewers recommend Chomp and Chew Ltd

4.9

Based on 1,251 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Chomp and Chew Ltd 5 star review on 16th November 2024

144

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two puppy boxes and two adult boxes and the contents were exactly the same! I thought they were very expensive for the amount in the boxes. My dogs loved them, but I doubt I will but again because of the price and that there were no puppy size pieces.”

Helpful Report

Posted 8 months ago

Hello, Thank you for sharing your thoughts on the puppy and adult variety boxes. We're sorry to hear that our products didn't meet your expectations. Before purchasing, the contents of our variety boxes are listed on our website, allowing you to review them. The items in your box matched what was advertised, including product quantities and weights where applicable. While some items, like pig ears and fish fingers, are included in both boxes, we do make substitutions. For instance, deer skin has been replaced with trachea pieces in the puppy box to ensure suitability for younger dogs. You mentioned the absence of puppy-sized treats, but we can confirm that the treats in the puppy box are designed for them. If our treats are too small, puppies might swallow them without chewing. Our treats are crafted to be the perfect sizes for puppies, helping owners effectively reward their pets. Please note that it is up to each pet owner to monitor their dogs whilst consuming the treats and make adjustment to their certain breed if requested. Thank you again for your feedback! Kind Regards, Abbie Chomp and Chew

Posted 8 months ago

“Ordered some natural pigs ears but found nothing special, not as many in the pack as I expected and will be cheaper to buy local without the added cost of postage”

Helpful Report

Posted 8 months ago

Hello, Thank you for sharing your feedback with us! I’m sorry to hear that the product didn’t meet your expectations. Please note that the quantity of the ears is listed on our website and is available to view before checkout. If you missed this detail, you can find it here: https://chompandchew.co.uk/product/chews-and-treats/primal-range/pig-ears/ If you require further help and support today, please email help@chompandchew.co.uk. Kind Regards, Abbie

Posted 8 months ago

“Fast delivery and reasonable value, but found the puppy box chews still too big for my small dog”

Helpful Report

Posted 1 year ago

Hello, Thankyou for sharing your feedback with us today! I am happy to hear that your delivery was fast and you find the variety boxes good value for money. Regarding the size of the treats I can see that you have been purchasing our puppy variety box. The boxes are designed for puppies ages 10+ weeks of age and the treats are designed as long lasting chews. Due to them being long lasting they do come in a variety of different sizes. Regarding the size of treats as they come straight from the animal and are completely natural, this does mean that we are not always in control of how they look. If the treats are too big for your preference then cutting them down smaller may be suggested. If there is any treat in particular which you are finding too big then requesting a reasonable swap by adding a note to your order may be suitable for you. Our team will then review the swap and try and adjust your box to suit your individual needs. Alternatively, we do offer bags of treats which include smaller type treats. You can find these here: https://chompandchew.co.uk/product-category/chews-and-treats/puppy-and-training-treats/ In the meantime, if you would like support please send an email to help@chompandchew.co.uk. Thanks, Abbie

Posted 1 year ago

“Ordered a box of the mighty chomper ones, arrived safely but for some reason my dog not keen on them. He loves pigs/buffalo ears from the pet shop but wasn't overly bothered by these & he's quite a foodie. Nothing against the product just not for him I guess.”

Helpful Report

Posted 1 year ago

Hello, Thankyou for sharing your feedback with us today! I am sorry to hear that the treats was not up to your dogs standard. Our treats are very fresh and due to no added chemicals the scent of our treats are a lot stronger than store bought. Whilst most dogs will appreciate this smell we can imagine that like humans some dogs will be more picky with the foods they eat. We have a variety of other treats and boxes available on our website to suit lots of different appetites. If you would like to request a reasonable swap in a variety box please add a note to your order and we will do our very best to replace the products your dog does not like. In the meantime, if you would like support please send an email to help@chompandchew.co.uk. Thanks, Abbie

Posted 1 year ago

“I was quite excited to order my first box from this company, in an effort to move away from supermarket purchased treats. I gave the first chew to my dog, a hoof, and he liked it, however the next day he was vomiting repeatedly. I figured there may be an allergy to that specific protein and I took away the chew, however when I inspected closely, I found dried maggots inside. Although the vomiting may have been unrelated to this, I did not feel confident giving another item from the box to my dog, as I feel unsure about how clean these chews are before they get dried.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback with us regarding the hoofs and we are sorry to hear that there was bugs in your order. In relation to our processes we outsource a team to ensure that our products are clean and dried up to UK standards. Unfortunately, in this case it does not look like the order was up to the normal standard of care. We are currently performing a quality check to ensure that this is a one-off occurrence. We are happy to share that we have had no more reports of this happening so we do believe this is secluded to your order only. Due to this we have refunded you and this should show within 3-5 working days. If you do require further support we have a live chat team available Monday to Friday 9am to 5pm. You can also email us on help@chompandchew.co.uk for help and support. Kind Regards, Abbie

Posted 1 year ago

“Usually really good service from this company, but I was disappointed with my last order. One item sent to me was out of date, another was not fit for purpose. I genuinely wondered if I’d been sent ‘rejects’ because I had used £6 worth of loyalty points as partial payment. Anyway, the issues have been resolved now (somewhat reluctantly by customer service), but I’m sorry to say I won’t be ordering from this company again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback with us regarding your experience with Chomp and Chew and we are sorry to hear that you was disappointment with our level of service. After having a look I can see that you had an issue with the size of your order. As a resolution we sent you out a replacement as a gesture of goodwill. Furthermore, we also refunded your latest order and offered out a replacement for the out of date product. To date we have not yet received a response for the replacement product. We are saddened to hear that you will not be returning to us, please contact us back to receive your replacement product and we can get this sent out to you. Kind Regards, Abbie

Posted 1 year ago

“I bought these for a friend's puppies aa a gift. The packaging and contents were excellent. The gift was gratefully received, and they were very impressed with the variety of the contents. Those puppies will have a happy chewing time.”

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Posted 1 year ago

“Great site. Well presented. Came in plastic, which I was trying to avoid and was the whole point of buying it.”

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Posted 3 years ago

The plastic is made form recyclable material and can be recycled. It offers weather protection as well as to contain the smell of the treats

Posted 3 years ago

“The treat boxes and food is amazing. The staff are also amazing. The sturdy toys, however, weren’t sturdy. My pooch wrecked a very expensive toy in an hour.”

Helpful Report

Posted 3 years ago

Chomp and Chew Ltd is rated 4.9 based on 1,251 reviews