Chomp and Chew Ltd Reviews

Name: Chomp and Chew Ltd
Address: 181 Northgate, Almondbury, HUDDERSFIELD, West Yorkshire, Almondbury, HUDDERSFIELD, West Berkshire
Rating: 4.94

4.9 Rating 1,036 Reviews

99 %

of reviewers recommend Chomp and Chew Ltd

4.9

Based on 1,036 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Chomp and Chew Ltd 5 star review on 24th December 2023

139

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was quite excited to order my first box from this company, in an effort to move away from supermarket purchased treats. I gave the first chew to my dog, a hoof, and he liked it, however the next day he was vomiting repeatedly. I figured there may be an allergy to that specific protein and I took away the chew, however when I inspected closely, I found dried maggots inside. Although the vomiting may have been unrelated to this, I did not feel confident giving another item from the box to my dog, as I feel unsure about how clean these chews are before they get dried.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback with us regarding the hoofs and we are sorry to hear that there was bugs in your order. In relation to our processes we outsource a team to ensure that our products are clean and dried up to UK standards. Unfortunately, in this case it does not look like the order was up to the normal standard of care. We are currently performing a quality check to ensure that this is a one-off occurrence. We are happy to share that we have had no more reports of this happening so we do believe this is secluded to your order only. Due to this we have refunded you and this should show within 3-5 working days. If you do require further support we have a live chat team available Monday to Friday 9am to 5pm. You can also email us on help@chompandchew.co.uk for help and support. Kind Regards, Abbie

Posted 1 month ago

“I still have not got my order”

Helpful Report

Posted 2 months ago

Hello, Thankyou for sharing your feedback with us regarding your delivery. We are sorry to hear that you have not received your order. After having a look into this for you, we can see that royal mail has attempted to deliver your parcel several times however each time the delivery attempt has been unsuccessful. Your tracking details has previously been emailed to you and you can re-schedule your delivery via royal mails tracking portal: https://www.royalmail.com/track-your-item#/ If you have any issues with your deliveries please contact us on help@chompandchew.co.uk or via our live chat on our website. Thanks, Abbie

Posted 2 months ago

“Ordered the Puppy Chew Box for my 12-week puppy. Was slightly nervous when the box arrived full of recognisable body parts! But I contacted Chomp and Chew and asked where to start and was given brilliant advice and a suggested order to introduce each chew. So far it's going great. Stanley has loved all he has tried so far and I'm looking forward to giving him the rest of the box. Will definitely be re-ordering.”

Helpful Report

Posted 10 months ago

“Our doggo absolutely loves the beef pizzles (extra thick) and keep her busy for quite some time.”

Helpful Report

Posted 1 year ago

“Subscription delivery straight to the is great, my dog always has healthy treats to keep her occupied. I recommend this to everyone with a dog.”

Helpful Report

Posted 1 year ago

Chomp and Chew Ltd is rated 4.9 based on 1,036 reviews