Chestnut Mill Limited Reviews

Name: Chestnut Mill Limited
Rating: 4.73

4.7 Rating 1,373 Reviews

93 %

of reviewers recommend Chestnut Mill Limited

About Chestnut Mill Limited:

A UK based independent and family-run store
Offering top brand quality products at competitive prices. We take pride in providing an efficient, friendly service with clear straightforward advice when needed.

We offer a wide range, with over 6000 products in stock and ready to be despatched to you on an Express Delivery service. We are a pet and equestrian superstore, farm and small holdings supplier, wildlife supplies specialist, and online garden centre.

Visit Website

Phone:

01256578011

Email:

info@chestnutmill.co.uk

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Chestnut Mill Limited 5 star review on 10th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price, quick delivery, will defiantly use again thx”

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Posted 2 years ago

“The web site was easy to use, delivery was super quick . Brilliant”

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Posted 2 years ago

“Excellent service. Very quick delivery”

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Posted 2 years ago

“Fast efficient service”

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Posted 2 years ago

“Not recieved as yet found to be damaged on van awaiting new delivery date”

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Posted 2 years ago

“Arbour arrived on time but 3 pieces of the wood were split. Rang and a replacement was arranged with an apology Not coming for another 3 weeks but will happily review then”

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Posted 2 years ago

“Very glad to have found you, my local company’Marriges’ in Chelmsford have stopped making rabbit pellets, inc the medicated ones which I rely on to keep my youngsters alive! X”

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Posted 2 years ago

“An efficient and personal service. Very happy with products purchased.”

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Posted 2 years ago

“Lovely quality item smooth transaction. Kept upto date with delivery.”

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Posted 2 years ago

“Very quick delivery, love feeding the wild deer watching from a distance the food I purchased is perfect the deer’s love it”

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Posted 2 years ago

“Excellent and speedy service. Can't be more helpful when contacting thier customer service.”

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Posted 2 years ago

“The sand arrived very promptly. It was what I needed for the gerbil. Thank you.”

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Posted 2 years ago

“Quality product - delivery to Scotland sealed it.”

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Posted 2 years ago

“I recommend this company because it has very good products for my degus”

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Posted 2 years ago

“Efficient, communicative and a pleasure to use.”

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Posted 2 years ago

“I needed my item really quickly, and it arrived, really quickly. Great item as well.”

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Posted 2 years ago

“Easy to order kept me informed of progress of my order”

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Posted 2 years ago

“Very quick and easy”

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Posted 2 years ago

“Very happy with the product. The wheat is plumper than other company's wheat. Had a problem with the delivery, it was not delivered in a couple of days as expected, but when I chased it they sent another which arrived the next day. Will order again.”

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Posted 2 years ago

“The product is good. The communication was poor. There was no indication of the delivery date or time but, one morning I received a message that it was coming that day. It is not something that can be left with the neighbour or pushed through the letter box. I tried to telephone the company but the phone was not answered. There is a chat service on the web site which I used but I had a reply saying it was not working. I sent an email and got an automated response saying they would answer within 24 hours. I had to alter my plans, which caused inconvenience, not only to me. The product arrived. The delivery man was good and friendly. I would have like a proper response from Chestnut Mill. Now I am being asked to give a review. I can't be more generous than giving two stars.”

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Posted 2 years ago

Thank you for your feedback. I am sorry to hear that you were not happy with our service. Unfortunately, we are not always able to answer every phone call or constantly man the chat function due to occasional staff shortages. For this I can only apologise. We did though respond to all of your messages within 3 hours. We are looking into why you did not receive a notification the day before of your delivery, but unfortunately, sometimes the parcel physically moves more quickly that the tracking updates. The message you received notifying you of the delivery on the date, should have given you the option to say you would not be in and to arrange a different delivery date, and at the time we understood from your messages that you had done this. I am glad you were happy with the product and would like to extend my most sincere apologies to you for any concern caused by the speed of the delivery arriving more quickly than you may have anticipated.

Posted 2 years ago

Chestnut Mill Limited is rated 4.7 based on 1,373 reviews