“The bins themselves are great, and customer service has been good when I emailed, but there was a massive delay on my order (due to a known issue) that wasn't communicated to me until I enquired after the expected delivery date.”
Hi there, thanks for your review. We're glad to hear you're happy with the bins and our customer service team. We apologise for the delay and understand how frustrating it is when communication doesn't meet expectations. We appreciate your feedback and will work on improving this.
“Easy to order, delivery all fine, just had the sticker missing for the top of the bin. I emailed last week so hopefully i''ll get one sent out to me soon!”
Hi Levi, thanks for your review! We're glad to hear the ordering and delivery went smoothly. Sorry to hear about the missing sticker – we’ll make sure to get that sorted for you as quickly as possible. We appreciate your patience! Ryan.
“So far so good. Bin arrive quickly but without the inner liner as ordered. Quick chat with a nice member of customer service and it has been promised asap. If that happens then all good. Product seems to be what was advertised- suggest pricing should include VAT for customers who are not registered as it can be misleading.”
Hi David, thanks for your review! We're pleased to hear your bin arrived quickly and that our customer service team was able to assist you. We appreciate your feedback about the pricing and will take it into consideration. Ryan.
Hi Aimee, thank you for your feedback. We’re sorry to hear about the delay and that the quality didn’t meet your expectations. Your comments are important to us and we will take them into account for future improvements. Ryan.
“very speedy service. Not sure how much value for money the cardboard recycling bins are, but they were one of the cheapest I could find on the internet.”
“Easy to order and pay. I’m not even sure what the shop sells entirely the item I needed came up in a Google search. I will be having a look around soon.”
Hi there, we are sorry for the inconvenience with regards to your order and that you did not hear anything back from our team. I hope that the ordered products are as you expected and you are happy with them. Ryan.
“Easy ordering, quick delivery, well packaged, but item not as suitable as I was hoping. Ordered a bin for food waste but the lid has to be lifted off. Difficult when trying to scrape food off your plate. Peddle bin design would be better.”
Hi Karen, thanks for your feedback. I am sorry that you had trouble scraping food waste into the bin. We do have a pedal food waste bin with A4 sticker available on our site. This may be a good alternative for you.
https://www.kingfisherdirect.co.uk/simpler-recycling-food-waste-bin-with-a4-sticker-pedal-bin
“Not simple to order online as to many options however spoke with customer services who helped clarify a few things. Disappointed that I wasnt informed delivery was on way until the driver called me as he couldnt find us.Also we were left with all the rubbish including a pallette to dispose of.”
Hi there, thanks for your feedback. An email tends to be sent out when an order has been dispatched to you. We will investigate this as it has not been sent to you on this occasion. Our couriers currently do not collect the rubbish and pallets, however, it is something we can talk to them about in the future. Kind regards, Ryan.
