“The bins themselves are great, and customer service has been good when I emailed, but there was a massive delay on my order (due to a known issue) that wasn't communicated to me until I enquired after the expected delivery date.”
Hi there, thanks for your review. We're glad to hear you're happy with the bins and our customer service team. We apologise for the delay and understand how frustrating it is when communication doesn't meet expectations. We appreciate your feedback and will work on improving this.
“Not simple to order online as to many options however spoke with customer services who helped clarify a few things. Disappointed that I wasnt informed delivery was on way until the driver called me as he couldnt find us.Also we were left with all the rubbish including a pallette to dispose of.”
Hi there, thanks for your feedback. An email tends to be sent out when an order has been dispatched to you. We will investigate this as it has not been sent to you on this occasion. Our couriers currently do not collect the rubbish and pallets, however, it is something we can talk to them about in the future. Kind regards, Ryan.
“Ordered the heavy duty snow shovel as it was the cheapest found anywhere online. And both my old wooden handles snapped during the last snowfall. The product did not arrive on the specified time and no communication whatsoever from shop to indicate when it would arrive. I wasn’t chasing just wha to know when to expect so I would be home to collect on delivery. Rang up customers support which said there was huge demand ( understandable as it had been snowing heavily). However I explained I was chasing and wanted to know when to expect delivery so I can be home. He said he doesn’t know, but since they use DPD or similar, they would send a text with delivery date before delivery. Ultimately the product was delivered without any notice and whilst I was at work. I could have scheduled to be WFH if I had notice. Very poor customer service”
“The service was good, but sadly the bins blow over regularly, despite the writeup advising they had wind prevention measures in place. Only really suitable for indoors, unless in a location where they are free from windy conditions, or if weight can be added to the base (possibly a layer of cement), but might then render it too heavy to empty.”
Hi Julian, thank you for your order and for your feedback. We have removed this from the product description, as when tested by ourselves we have found the same result and have fed this information back to the manufacturer.
Please accept our apologies for this issue. We look forward to an opportunity to make this error up to you and look forward to hearing from you again soon.
