“The location was busy and had to wait a while to be served, although I succeeded in obtaining my sim card and the agent was polite and informative.
I think your customer service maybe enhanced somewhat if you were to provide additional staff in busy time or training to manage the customer expectations with apologies and a smile from your staff.”
“The SIM Card was installed at the airport (even during the night) and we could start using Internet after 15 minutes. In addition: We enjoyed the metro ticket very much - very handy. Moreover, the Zomato App was fabulous! Being upgraded to Pro-status safes you a lot of money (especially while travelling with a family).”
“I was very happy with the service.
I always had great Wi-Fi available around Dubai.
I had a problem returning the device and the customer care supported me via whatsapp in an efficient and polite way. Super recommended!”
“it was a great option for traveler to reserve a sim card and even the metro card for fast option in airport ,you dont have to go and ask for other communications companies in the airport,just reserve the deal you want online and when arriving at terminal you go and ask for your claimed offer,also you have discounts on trips. thanks”