“I ordered 3 Britannias and wasn’t happy when I realised I was sent 3 22ct rather than 24ct coins. Also ordered 15 sovereigns and all but 3 were rose gold rather than yellow. I have a feeling rose gold sovereigns are worth less”
“I shall not be buying gold from the Royal Mint.
I bought my first gold online and RM assumed I wanted it kept in their vault. I called the same day and after a very long wait on the phone, I spoke to a man and asked when will my gold coin be delivered. He said in 5 to 7 working days. My purchase did not arrive. He was a waste of my time.
I chased and again after a long wait for my phone call to be answered, Emma answered. She was good and after 5 days, I got my coin.
I did not enjoy my experience and I had enough. No more buying anything from RM.”
“Placed my order and heard nothing for a month. I phoned to get an ETA on dispatch, was told that this wouldnt be dispatched until the end of November and 8 should of read the small print when ordering. The following day the order was sent out for delivery. So why not be honest and say sorry that my order was misplaced.”
“Currently there is a problem with delivery. I was told it is a tariff problem. More information could be offered by RM's web site. I was told to call to make orders. How does that solve the delivery problem?”
“Because you cannot have it delivered the address you want to You could have many properties and one of them is your banking address but it doesn’t mean you live there. Many companies big companies do this you don’t have Apple Pay that silly as well you will behind times.”
“Not happy at all as my package is stuck in customs for three weeks now and nobody from the Royal mint wants to hear anything from me after the sale!!!”
“Having placed my order on 14 March, and paid in full, sadly I am still awaiting delivery.
And the only contact received was the email order confirmation.
Thereafter, I have made 3 phone calls to establish where my order item is, the first call confirmed very little, the 2nd call sadly advised that my item wasn't available yet !.. and no email update.
Thereafter, and the 3rd call last week, finally confirmed that my item should be delivered soon !..
Friday, an email arrived, confirming receipt, but awaiting packaging, to be able to finally send this.
Again... Still waiting many weeks later.”
“When I ordered no where did it state that you would take part of my investment. Also, on the invoice it doesn't show that you have taken part of my investment which I beleive is wrong as it doesn't show the real amount that was invested in the first place.”
“Ordered on 15/01/25 for delivery in 21/02/25 for a birthday. Queried when had 't arrived & told item was being make on 28/02 - that was the first I realised it would be late. Arrived 05/03/25.”
“Hello, it's been almost two months since I purchased and I still haven't received what I bought. I think it's necessary to update where my order is currently. I can't track it, the truth is I'm very worried about this situation.”
Good Afternoon Christian, thank you for taking the time to leave a review although I am sorry to hear you have not yet received your order. I will investigate where your order is and e-mail you directly with updates.
Kind Regards,
Emma
“I ordered some Beatrix potter coins from the Royal Mint which started they were in stock on their website after waiting over a week for them to be delivered I phoned the Royal Mint to find out what had happened to my order as I was concerned they may have got lost in the post..to be told by the Royal Mint they are waiting for stock to arrive...so why did it state on their website they were in stock...very misleading....”
“I was getting bullion sovereigns until 2007, I switched to proof sets due to a few scuffed coins and had no problems until I got the 2017 proof denomination set, The £1 was faulty and I got a replacement, There were now 12 different marks on the coins. I sent them back and got a set from the post office, still not perfect but I kept them. Again this year I got my usual proof set of Sovs.(1, 1/2 1/4.) There was a large smudge on the full. I sent back for refund and have decided not to get anymore. I feel the quality control has gone despite the trail of the pyx.”
English