“The order took long to arrive, more than two weeks. It was delivered by Royal Mail and left in my letterbox, when I was expecting to Sign For on delivery. The coin are well packaged and great for my collection. Please use a different delivery provider. Thanks”
“This particular coin arrived quickly & was well packaged. However, I am still waiting for other coins which I ordered before this one & I have had no updates telling me when to expect delivery. Communication could be better.”
“Excellent and speedy delivery not just for this purchase but for all my purchases cannot fault the service. The coins arrived well packed very happy with my purchase.”
“I bought 4 commemorative 50p coins for the Coronation to give to my grandchildren. The website said there was a very high demand for the coins so they might take 3 weeks to arrive but I was really pleased because they arrived within a few days and actually on the Coronation day so I could give them out at our family get-together. They were all thrilled with their keepsake. Ordering was easy and I was kept well informed about my order”
“Great coins. They arrived safely after I ordered redelivery as I was out on the day of delivery. I love the designs of two coins. Thank you so much. Customer Service were excellent. The price is reasonable. No returns as I am happy with the coins.”
“When i have had positive balances on my account i frequently get messages saying you could not make the investment and the website for little treasurese is not particularly user friendly”
“I bought a new coin featuring a king design. and some childhood coins, and I am very satisfied with both the delivery time and the quality of the coins.”
“I bought coins and I transferred more money than was needed just to be sure. That Was in January. My order arrived (nothing to complain about here).
But then I wanted the rest my money refunded. Always the same answer: request received, it will take 3-5 working days. I have sent excerpts from two different accounts. They couldn't verify the first, then they needed the second in English, then they needed a photo of my ID, back and front, to verify me. Of course I did not send my ID. I sent them an email to warn them to give me my money back until the end of last week (like, you know, transfer the money into the account it came from). Not only did they not do it, but this is my current status, with zero available in the royal mint account:
Your Account Status is: Inactive
Your Investment account is currently being reviewed by our customer team. We may need to contact you to request additional identity documents and to provide feedback. Thank you for your patience.”
“They take your money quickly enough.
They don't tell you that compliance checks will hold things up for weeks, they don't tell you that cancellation is not possible until afterwards and they don't tell you that they have so many complaints in their system that they're running two months late dealing them all.
Definitely avoid, it's your money they're keeping all this time and you'll have nothing to show for it.”
“I HAVE RANG FROM AUSTRALIA TWICE IN 2 DAYS, STILL THE SAME PROBLEM, I CANNOT LOG INTO MY ACCOUNT, THAT MEANS I CANT CHECK MY ORDERS AND CANNOT BUY ANYTHING. WHAT ARE THEY DOING???????”
English
