We’re really sorry to hear this was your experience. Coffee & Walnut is one of our least sweet and is naturally a little more bitter due to the coffee & walnut ingredients used to flavour.
That said, it certainly shouldn’t be “awful”, and we’d really like to help. We can’t seem to find an order under your review details, so please get in touch with us at hello@purition.co.uk with your name or order number and we’ll look into this for you. Happy to put things right.
“Love the contents and the less sweet taste of most Purition but the keto bars are really awful - fortunately the co gave me some suggestions on Instagram for ways I can use them up. They really don’t have any flavour and crumble a bit like grout in a wall.”
“Super clumsy website that sent my mum the same order twice and charged me twice, 1 day apart! She can’t get to the post office to return it as she’s elderly… not helpful customer service. They sent 20+ emails in a few of days, just a nightmare to deal with”
Thank you for sharing this feedback.
We’re very sorry that a duplicate subscription order was created and charged a day apart – that shouldn’t have happened.
We’ve since refunded the duplicate order in full, confirmed there was no need to return the extra items, and paused the subscription as requested. We’re also reviewing what caused the duplicate order so it doesn’t happen again.
We appreciate you raising this with us directly and we’re glad we could get it resolved.
Thanks for sharing your experience. We’re sorry to hear Ginger Nut wasn’t for you.
Our flavours are made from simple whole food ingredients like nuts, seeds, freeze-dried fruit and botanicals. We acknowledge that taste and texture can be very subjective, and individual preferences vary greatly.
For anyone new, we usually recommend trying samples first before committing to a full bag. It’s the easiest way to find flavours you genuinely enjoy.
We appreciate you taking the time to leave feedback.
Thank you for taking the time to leave a review. The Keto Meal Bars are made for people following a strict low-carb/ keto diet, so they’re low in sugar and high in natural fats from the seeds and nuts, to meet keto needs. We understand that this combination of ingredients and texture will not be for everyone. We appreciate you giving them a try as part of the Black Friday Big Taster Bundle.
Thank you for taking the time to share your feedback. I’m sorry that you didn't like Cocoa Vegan. We did update our vegan Wholefood Nutrition recipe a while ago, moving from a pea, hemp and sunflower protein base to pea and fava bean. That change means the taste and texture can feel a little different from the older version you may remember from before.
We make everything ourselves in small batches using real ingredients, so the flavour stays natural and close to whole foods, but we know that personal preference plays a big part.
If you’d like help finding something that might suit you better, or if you’d like some guidance on preparation, please feel free to get in touch at hello@purition.co.uk - We’re always happy to help.
I’m really sorry your order didn’t arrive as expected. We’ve since been in touch with you directly and identified that the wrong house number was captured at checkout, which meant the courier couldn’t deliver. Your parcel was returned and resent to the correct address straight away.
We hope this puts things right, and thank you for giving us the chance to resolve it for you.
“Love the product and have been a customer since 2021. Moved to the US last year and was pleased that I could continue to buy with free delivery. Just ordered another $100 of product and was stunned to have to pay $119.25 for delivery and duties. I realise tariffs have come into play, but feel Purition could have at least covered cost of delivery, which was $42.64, especially when they had left the “free delivery” claim on their US website, but didn’t honor the claim.”
Thank you for taking the time to leave a review and for being a loyal customer. We’re really sorry for the issues with your recent order. We have honoured free delivery, but unfortunately the import tariffs and duties are applied by US Customs and are outside of our control.
We are disappointed to see a 1-star review given your kind words, but we understand your frustration. We’ve already been in touch directly to help make things right on our side and want to thank you again for your continued support.
“Purition Review: Serious Transparency and Service Issues
I am very disappointed with Purition for the following reasons:
• Lack of Transparency: The choline content (3,550 mg per serving) is not listed on the online nutritional information. This crucial data was only provided in a separate printout inside my package (picture included).
• Health Risk: Such a high choline amount far exceeds safe daily limits and should be clearly disclosed online for consumer safety.
• Subscription Problems: I tried to cancel my subscription, but the cancellation process did not work as expected.
I urge Purition to update their online nutritional facts, clearly disclose all ingredients, and fix their subscription management system.”
Thank you for your review and for highlighting these concerns.
You're right to question the choline value listed in your paperwork. It was a typo caused by an incorrect unit conversion from micrograms (µg) to milligrams (mg). The actual amount is 3.63mg per 40g serving – just 0.66% of the daily recommended intake. It's not listed on our website as it's not a significant amount.
We’re also sorry to hear about the trouble cancelling your subscription. This was linked to a temporary issue following a software update, but it has now been resolved.
Thanks again for raising these points – we take transparency seriously, and your feedback helps us do better.
We’re very sorry to hear that you didn’t get on with Purition. If anyone experiences any kind of reaction, we always advise pausing use and doing what feels right for them. We don’t tell anyone what they must do - but we do have a clear returns policy in place to help set expectations and keep things consistent and fair for all customers. As a small business, we’re not able to cover return postage, but we do try to make the process as simple as possible.
If you’d like to discuss anything further, our team is always here to help.
“I got myself a selection of individual sachets to try. I did really enjoy the taste of the first one I had with oat milk, and the texture made me feel like I was consuming something really healthy and not overly processed. But- I had the most awful stomach pain afterwards, which meant I had to take painkillers. I tentatively tried another flavour stirred into Greek yogurt (I have to admit I enjoyed the taste of this less), but the pain came back :( Needless to say I won’t be using 6 other sachets I purchased as it just isn’t worth it- it really hurts! My diet is rich in fruit and veg so I’m very used to fibre, and I’ve used protein shakes in the past with no ill effects, so I don’t know what the issue is. It’s a massive shame because I really wanted to use Purition regularly.”
Thank you for sharing your experience - I'm really sorry to hear about the stomach pain you had. That sounds awful and definitely not what we want for anyone trying Purition.
While most people's digestive systems get on well with our products, the natural ingredients like seeds and nuts can sometimes be a bit much for some people, even if you're used to high-fibre foods. Sometimes starting with just half a sachet can help you adjust over a few days.
It's a real shame this didn't work out for you. If you'd like to chat more about your experience or ingredients that might have caused this reaction, please feel free to drop us a message directly hello@purition.co.uk or 01743 444397.
Thanks for your kind words about the taste and texture of the original blend. We really appreciate you giving Purition a try and taking the time to let us know how you got on.
Thank you for your feedback. We understand that Purition's natural, nutty texture can be surprising at first, especially if you're used to smoother protein shakes. The bits you're noticing are actually whole food ingredients like nuts and seeds - we're committed to using real, minimally processed ingredients rather than synthetics or emulsifiers.
Many of customers have found success by blending longer (20-30 seconds) or adjusting their liquid ratio. You might also try adding frozen fruit or banana for a smoother consistency. Alternatively, Purition can be delicious stirred into Greek yoghurt or porridge instead of as a shake.
While the texture may take some getting used to, these natural ingredients are what provide the genuine nutrition our customers love. We'd be happy to offer more tips or discuss alternative serving suggestions if you'd like - feel free to reach out to us directly hello@purition.co.uk
“I received my shakes today and was so excited to try them but unfortunately this is not for me. I got a mouthful of seeds and stuff that tasted disgusting is the only description I can give. I thought blending it some more would aid the texture and it did a bit but the taste was still horrible and I couldn’t even force it down. I was really looking for something to help curb my sweet tooth and fill me up. Really disappointed.”
Thank you for taking the time to share your experience. We're sorry that Purition wasn't to your taste - we understand that our whole food ingredients create a unique texture and flavour that isn't for everyone.
We've reached out to you directly by email to address your concerns. As a company committed to using only natural, nutritious ingredients without artificial additives or ultra processed powders, we maintain these standards even though it means our shakes have a more natural texture and flavour profile.
For new customers reading this review, we always recommend starting with our sample packs to find your preferred flavours. Many customers find that blending with fruit or yoghurt helps create their perfect smoothie, though we respect that Purition may not be the right fit for everyone's preferences or dietary requirements.
“I used to love Purition Vegan but the new formula gives me bloating, constipation and makes my IBS flare. My nutritionist has told me to stop using it, what a shame. I’m not sure why it has been changed as it also smells and tastes foul now”
Thank you for your feedback Jess. We're sorry to hear about your experience with our new recipe. Given your IBS, we typically recommend starting with a smaller serving size (half a serving) and gradually building up over time while your body adjusts to any dietary changes. However, we understand that you've consulted with your nutritionist, and we fully respect their guidance regarding your needs.
We've recently streamlined our vegan range based on overall customer demand to maintain the highest quality across our most popular options. We're actively considering bringing back discontinued favourites as Limited Editions, and feedback like yours is invaluable in shaping these decisions.
If you'd like to discuss our current vegan range or need any recommendations, please don't hesitate to contact our customer service team directly on 01743 444397 or hello@purition.co.uk
Hello,
We're very sorry to hear that our vegan product didn't meet your expectations.
We'll contact you directly via email to gain a better understanding of your experience. If you're not strictly following a vegan diet, we'd be more than happy to offer you samples from our original range, which may suit you better?
Hello,
We're concerned about your experience and are actively working to resolve this. Our records show your order was shipped on 1st October and marked as delivered on 3rd October. We've reached out to you directly to address this discrepancy and find a solution.
Please contact our customer service team on 01743 444397 or hello@purition.co.uk if you haven't received our message. We're committed to locating your package or providing a replacement promptly.
“The quality is good...however after years of being a regular customer they have stopped the vegan coconut and pistachio flavours. Really disappointing.”
Hello Balvant,
Thank you for your long-standing loyalty and for sharing your feedback. We truly value customers like you who have been with us for years.
We understand your disappointment regarding the discontinuation of the vegan coconut and pistachio flavours. As we explained in our email to you, we've recently streamlined our vegan range based on overall customer demand. This decision, while difficult, allows us to maintain the high quality and freshness our customers expect across our most popular options.
We're actively listening to feedback like yours and are considering bringing back discontinued flavours as Limited Editions in the future. Your input is invaluable in shaping these decisions.
We hope you'll continue to enjoy our other vegan flavours, which still offer the same nutritional benefits you've come to expect from Purition. If you'd like any recommendations or have any questions about our current range, please don't hesitate to reach out.
Thank you again for your years of support. We're committed to continuing to provide you with high-quality, nutritious products.
“The vegan shakes used to be great in my opinion. Then they changed it to be V2.0 amidst fanfare.
But they have killed it - now bitter and sludgy texture. Shame - foolish decision - make the genius who changed it drink it for life.”
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