“I have been having your variety bags of purition shakes for over two years on a regular basis and l have found semi thick and delicious, but my last two orders have been disappointing. The shakes are thin and runny, l use 200mls of almond milk and leave overnight what has gone wrong?”
Hello Linda, thank you for your loyal custom.
This is really strange, we haven't changed our recipes. Are you still using a blender? Or have you changed milk at all? I'll drop you an email so we can help you directly.
“Ok so I tried quite a number of meal replacement shakes. This one is by far the worst. I am not a vegan but I do have a lactose intolerance so vegan option is the only one. I have chosen taster selection to be able to try different flavours. I started with my favourite one, vanilla. I used a blender and added lactose free milk, to not affect the flavour by using oat or coconut. It tasted absolutely disgusting! Texture was not smooth, colour was greenish and there was nothing of a vanilla flavour in it. I can only compare it to a wet cardboard with a hint of mould in it- as this is how I imagine it would taste like. I’m dreading trying more flavours and if I didn’t open it - I’d simply return it. Absolute waste of money.”
Thank you for trying Purition and for providing your feedback.
We are sorry that you did not enjoy Purition. We understand that taste is personal, and completely accept that whilst many customers enjoy Purition, some don’t and it is not to everyone’s liking. Our Original range is ultra low lactose and suitable for most with a lactose intolerance so there's another option for you. I couldn't find your purchase details but will email you with the address provided to help further.
It is very true, the texture is so different to other protein/ meal replacement shakes on the market and that is because Purition is just made of real, whole-food ingredients (mostly nuts and seeds, with some protein and real food ingredients to gently flavour it) and without any additives, so it has a crunchy, real food texture and it is not smooth like single-ingredient protein powders.
Thank you again for taking the time to write, will be in touch directly.
“Straight up revolting. Texture was awful, taste was artificial and nasty. Would give zero stars if that was possible. I used the correct amount of liquid and blitzed it in my NutriBullet for the correct amount of time but it was still just the worst thing I have ever put in my mouth.”
“So far have tried the Strawberry flavour and the Almond & Orange flavour.
Absolutely vile tasting!
Unfortunately I bought 28 of these things, hope the others are better!”
“I bought Puriton multi vitamins, the reason for one star is because of the awful odour they send out. had to throw them away, my husband said every time he went into the room he could smell fish, and i have to agree with him. So sorry about this negative post but i can't tell fibs. wouldn't buy again.”
Hello Jean, thank you for sharing your thoughts and it's a shame you didn't get in touch before throwing them away. Please allow me to explain a little further...
This distinctive smell (although definitely not pleasant) is completely normal where products contain B Vitamins - Thiamine (Vitamin B1) in particular, contains sulphur, which mainly accounts for the ‘fishy’ odour, however this is nothing to worry about.
Other multivitamin products which also contain these nutrients have the same distinctive scent, however most manufacturers go into great lengths to make their supplements more appealing by adding synthetic ingredients (excipients) such as sugar and/or gelatine to mask this smell or coat their tablets (essentially with a thick with a sugar layer). We wanted to create a supplement without any additives, so that you (and us) can rest assured that you are not ingesting artificial ingredients.
Team Purition top tip: decant your multi's into a jar!
Thank you for giving our Multi Nutrients a try!
“I made the cocoa as per instructions it was disgusting, grainy with bits and horrible texture, tasted off and looked like a Bush tucker trial, put me off trying the rest 🤢”
“Awlful stuff, I hated the bits and through it away. I even liquidised it but still lots of bits!, It is obviously personal taste, but I couldn’t get on with it! Tried it twice and then through the rest away. Didn’t even get offered to send it back for a refund! Would not recommend at all. Sorry”
Dear Terry,
Thank you for taking the time to provide your feedback, we appreciate it and glad to read that you like most flavours are sorry to read that you have not been enjoying our latest limited edition flavour.
We use the same amount of flavour (in this case freeze dried cranberry and orange) as the other flavours, but we understand that taste is personal and therefore whilst many people enjoy this flavour, it will not suit everyone.
Thank you for trying it and especially for your continued support over the years,
-Team Purition
Dear Sonya,
Thank you for taking the time to leave this review.
We are sorry if you have missed our e-mails - We are currently looking for a solution to your query regarding your parcel that was delivered to the wrong address due to the shipping address provided being incorrect.
As we mentioned, we have contacted the carrier to see how we can help you get the parcel to you and as promised, we will be in touch with you via e-mail as soon as we have a solution.
Thank you for your patience whilst we are dealing with your query.
-Team Purition
Good morning Barbara,
Thank you for your message regarding your order - We are very sorry that it taking longer than usual to reach you.
There was no delay with the dispatch, we have posted this on the 24th November with your chosen shipping method and although Royal Mail typically delivers within 1-3 working days, they were on strike both on the 24th and 25th and unfortunately there are delays with their service.
The tracking number in your shipping e-mail correct (we have just re-sent your shipping confirmation e-mail for your reference) and Royal Mail will update it as the parcel travels through their system and the parcel is ready to be delivered.
For Royal Mail service updates to get a better understanding on when to expect the parcel, please click here: https://www.royalmail.com/latest-news
We apologise again on Royal Mail's behalf for the inconvenience caused.
Please note that at the checkout phase, we also offer an alternative delivery method for those who wish to opt for DPD instead to receive their orders faster.
We are always happy to help, so if you have any service related questions please contact us at hello@ourition.co.uk as we may not see reviews left here on time to be able to respond swiftly.
Thank you for your order and for your kind patience, enjoy your day ahead.
-Team Purition
“Thought idea good but....on two separate occasions have taken a bar with me for lunch, not kept in excessive heat either, and they turn to almost liquid”
Hi Julie,
We are sorry that this happened!
Our KetoTHIS bars are entirely made of whole food ingredients only and the cocoa butter we use has a relatively low melting point of 25°C -36°C, which can mean that the bars can get soft at warmer, summery temperatures.
We would never add any stabilisers or any other artificial ingredients to alter the natural state of the foods we use, but we understand that this can lead to the occasional inconvenient instances just like the one you described.
We hope that the replacement bars we sent you will be enjoyable! 😊
Please can we ask that you reach out to us directly via e-mail or call us if we can help with anything in future, as we may not always see comments left here on time to be able to help as swiftly as possible!
Thank you for your support, Julie!
-Team Purition
“After reading several reviews I bought 5 packets of the vegan protein, I had my first shake and really don’t like it at all, it’s very bitty, I’ve tried many protein shakes including some well known ones which also have bits in them and I don’t like waste so will persevere even if I don’t like something but this for me was just unpalatable I got part way through drink and had to throw it away, I tried it in the blender first to try to make it smoother but just not fit me at all, wish I hadn’t bought so many packets now, lesson learned.”
Hi Nicky,
Thank you for trying Purition and for providing your feedback.
We are sorry that you did not enjoy Purition - We know that taste is so personal, so we completely accept that whilst many people enjoy them, some don’t and it is not to everyone’s liking.
It is very true, the texture is so different to other (more traditional protein) shakes on the market and that is because Purition is just made of real, whole-food ingredients (mostly nuts and seeds, with some protein and real food ingredients to gently flavour it) and without any additives, so it has a crunchy, real food texture and it is not smooth like single-ingredient protein powders.
We are just sorry that it was not suitable for you and thank you, again, for trying Purition and for your feedback.
-Team Purition
“I’m really sorry but I found the texture and taste of these bars awful. I love your powdered drinks but I was so disappointed with these bars and thought they were expensive for the size of them also.”
Dear Karen,
First of all, we would like to thank you very much again for your continued support over the months - it means a lot to us and we are so glad that Purition has been part of your life for so long.
We also really appreciate the honest feedback you provided after trying our new KetTHIS bars, this is important to us and we are sorry that you did not enjoy the bars.
Although many people enjoy the bars, we know that taste is so personal, so we completely accept that these will not be to everyone’s liking and we thank you for trying them.
We also hope that our e-mail response this morning was helpful and as always, please reach out to us if we can assist with anything.
-Team Purition
“Sorry, I tried the coconut one and really didn't like it. I found it really greasy and couldn't eat it. It reminded me of a bird feeder fat ball.
I love the shakes so will stick to them”
Dear Denise,
First of all, we would like to thank you very much for your continued support over the past year or so - it means a lot to us and we are so glad that Purition has been part of your life for so long.
We are very glad that you love the original Purition range and that you will continue to use them.
We also really appreciate the honest feedback you provided after trying our new KetTHIS bars, this is important to us and we are sorry that you did not enjoy them.
We aimed to provide a completely natural, low carbohydrate, high fat whole food meal bar that can be a convenient option for those who want to stick to their low carb/Keto way of eating on the go.
Of course, we know that taste is so personal, so we completely accept that these will not be to everyone’s liking and we thank you for trying them.
As always, please reach out to us if we can assist with anything.
-Team Purition
“I was really excited to try the Keto bars,so I ordered 1 of each flavour ,and I'm so glad I only ordered a few.They were all disgusting.Ive never eaten anything quite like them.The texture was like eating chalk and they tasted foul.I started with the Mixed Berry but had to throw it away,then I tried the chocolate to see if that was any better but that was worse and I couldn't eat it, Lastly I tried the Coconut and again had to throw it straight in the bin.Was so disappointed with these.”
We appreciate the honest feedback you provided after trying our new KetTHIS bars, this is important to us and we are sorry that you did not enjoy them.
We are always very transparent and hoped to explain on our KetoTHIS page that we created these bars to provide a completely natural, low carbohydrate & high-fat whole food meal bar that can be a convenient and suitable option for those who want to stick to their low carb/Keto way of eating on the go.
We purposefully did not want to add any artificial ingredients (flavours, emulsifiers, artificial sweeteners...etc) that could have made the bars tastier, but would have compromised our dedication to whole-food nutrition.
Of course, we know that taste is so personal, so we completely accept that these will not be to everyone’s liking and we thank you for trying them.
As always, please reach out to us if we can assist with anything.
-Team Purition
Dear Sue,
First of all, we would like to thank you very much for your continued support over the past year - it means a lot to us and we are so glad that Purition has been part of your life for so long.
We also really appreciate the honest feedback you provided after trying our new KetTHIS bars, this is important to us and we are sorry that you did not enjoy the bars.
We aimed to provide a completely natural, low carbohydrate whole food meal bar that can be a convenient option for those that want to stick to their low carb way of eating on the go.
Of course, we know that taste is so personal, so we completely accept that these will not be to everyone’s liking and we thank you for trying them.
As always, please reach out to us if we can assist with anything.
-Team Purition
