JustIngredients Limited Reviews

Name: JustIngredients Limited
Address: Units 5-8 Bank Yard Industrial Estate, Tabernacle Road, Wotton-Under-Edge
Rating: 4.69

4.7 Rating 655 Reviews

92 %

of reviewers recommend JustIngredients Limited

4.7

Based on 655 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

JustIngredients Limited 5 star review on 18th March 2024

Anonymous

JustIngredients Limited 5 star review on 16th January 2023

Daniel Gavriilidis

JustIngredients Limited 5 star review on 1st July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“my order was sent to the wrong address. I never got it, and tried more than 10 times to get in touch and nobody answers....”

Helpful Report

(Retail) - Posted 2 years ago

Hi Bruno, We're very sorry to hear you haven't received your delivery as yet. Our team have investigated this and see it was delivered on the 23rd March but no contact was made to advise it was delivered to the wrong address so we were unaware of this issue and therefore unable to resolve the issue for you. Our team will be in touch shortly to resolve the situation. Kind regards, The JustIngredients Team

Posted 2 years ago

“The problem is…they use Hermes (or whatever their name is this week!!) as a courier who are probably the worst courier in the UK. Hermes are cheap…and that’s the problem for sellers wanting to keep costs down but please don’t do it at the expense of your customers. So, I’m asked to review my purchase and it’s still not arrived! My advise to Just Ingredients? Change your courier service.”

Helpful Report

(Retail) - Posted 2 years ago

Hi Trev, We're very sorry to hear you are yet to receive your parcel. Our team have investigated with Hermes and can see delivery was attempted however, no one was home at the time. Our team are in contact with Hermes to reschedule your delivery. We fully understand that some customers may prefer one delivery partner over another, for this very reason, Hermes is just one of the delivery partners we work with and you are able to select an alternative courier in the checkout should you prefer for your delivery to be handled by another partner. Once again, we're so sorry that your order hasn't arrived as quickly as expected. Our team will ensure this is resolved asap for you. Kind regards, The JustIngredients Team

Posted 2 years ago

“very disappointed with the service”

Helpful Report

(Retail) - Posted 2 years ago

“These people sell a reasonably decent product but treat customers with total contempt. In recent months, of all the orders I have placed, 1 has been fine. Buyer Beware They don’t tell you unless prompted whether they have run out. Instead, they will take your money upfront and just expect you to wait until they can be bothered to send it to you. Could take days. Can take weeks. But if they don’t have it, they are too lazy to tell you. They will short you. Then they will contest their shorting, aggressively. They do not answer the majority of their customer service emails. They lie to you about your order status, They do , it seems, everything possible to hurt their customers. They are psychopaths.”

Helpful Report

(Retail) - Posted 3 years ago

JustIngredients Limited is rated 4.7 based on 655 reviews