JustIngredients Limited Reviews

Name: JustIngredients Limited
Address: Units 5-8 Bank Yard Industrial Estate, Tabernacle Road, Wotton-Under-Edge
Rating: 4.63

4.6 Rating 822 Reviews

91 %

of reviewers recommend JustIngredients Limited

4.6

Based on 822 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat

JustIngredients Limited 5 star review on 22nd March 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dont buy… less than half the price for cardamom at Ocado. Customer service most unhelpful. 100g at Ocado £9.50 whilst buying direct from the company costed me over £20!!! Avoid this company.”

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(Retail) - Posted 3 years ago

“Order some herbs from this company and they set me the ingredients with a best-before date of 1 month later. I have tried contacting the company and they keep stating they will get back to me but no one ever did. I feel like I was sent old stock and now they are not responding. I am not sure how I was expected to use 100g of herbs in one month.”

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(Retail) - Posted 3 years ago

“I am still waiting for my order I have emailed twice and no one has replied. it was ordered and paid for eleven days ago”

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(Retail) - Posted 3 years ago

“One of the items had a very short use-by date.”

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(Retail) - Posted 3 years ago

“I am sorry to say I am still waiting for the delivery of my order in October this year.”

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(Retail) - Posted 3 years ago

“Poor customer service . I haven’t received my item that I ordered on 21/11/22”

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(Retail) - Posted 3 years ago

“I was so disappointed either the lemon peel powder and fine chopped orange peel - both bitter without flavour”

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(Retail) - Posted 3 years ago

“Looked like a good website bet not very happy, with what i got.”

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(Retail) - Posted 3 years ago

“The hops powder seems to be OK, but the pack of yeast doesn't work at all. I've tried several times to get it to work, keeping a careful eye on the temperature, but nothing. (I tested some different yeast in the same way, and that was fine.) I suspect it's been damaged by being transported overseas (from Estonia), as it probably went under X-rays. The yeast package was also slightly open when it arrived, but I don't know if this damaged it. This wouldn't be such a bad thing if it had been cheap, but it wasn't.”

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(Retail) - Posted 3 years ago

We're sorry to hear you're not completely satisfied with our yeast powder! There are many different types of yeast and the powder we supply is inactive, best used as a flavouring or for its nutritional properties. For bread making or other similar tasks, you need active yeast. You can find more details on what our yeast is best used for on our website under the suggested use section on the product page. The JustIngredients Team

Posted 3 years ago

“received short-dated items which were not specified on the website how can you sell a product expiring in one month? Refund ASAP Very disappointing”

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(Retail) - Posted 3 years ago

“Still haven’t received my parcel despite emailing and saying my post code was wrong on delivery tracking.”

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(Retail) - Posted 4 years ago

“Missed the delivery date again for the second time in a week. pointless choosing a next day delivery as you won't get it My last delivery took a whole week to arrive and not the next day as chosen and paid for.”

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(Trade) - Posted 4 years ago

“Terrible packaging. Box was open on receipt.”

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(Retail) - Posted 4 years ago

Thank you for your review and we're very sorry to hear your goods arrived damaged. It’s an unfortunate and rare occurrence when parcels are damaged in transit and we can only apologise for this. I can see our team reached out to you to offer a free of charge replacement for you. Kind regards, The JustIngredients Team

Posted 4 years ago

“only 3 weeks best before date. Should have sent them back.”

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(Retail) - Posted 4 years ago

“my order was sent to the wrong address. I never got it, and tried more than 10 times to get in touch and nobody answers....”

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(Retail) - Posted 4 years ago

Hi Bruno, We're very sorry to hear you haven't received your delivery as yet. Our team have investigated this and see it was delivered on the 23rd March but no contact was made to advise it was delivered to the wrong address so we were unaware of this issue and therefore unable to resolve the issue for you. Our team will be in touch shortly to resolve the situation. Kind regards, The JustIngredients Team

Posted 4 years ago

“The problem is…they use Hermes (or whatever their name is this week!!) as a courier who are probably the worst courier in the UK. Hermes are cheap…and that’s the problem for sellers wanting to keep costs down but please don’t do it at the expense of your customers. So, I’m asked to review my purchase and it’s still not arrived! My advise to Just Ingredients? Change your courier service.”

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(Retail) - Posted 4 years ago

Hi Trev, We're very sorry to hear you are yet to receive your parcel. Our team have investigated with Hermes and can see delivery was attempted however, no one was home at the time. Our team are in contact with Hermes to reschedule your delivery. We fully understand that some customers may prefer one delivery partner over another, for this very reason, Hermes is just one of the delivery partners we work with and you are able to select an alternative courier in the checkout should you prefer for your delivery to be handled by another partner. Once again, we're so sorry that your order hasn't arrived as quickly as expected. Our team will ensure this is resolved asap for you. Kind regards, The JustIngredients Team

Posted 4 years ago

“very disappointed with the service”

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(Retail) - Posted 4 years ago

“These people sell a reasonably decent product but treat customers with total contempt. In recent months, of all the orders I have placed, 1 has been fine. Buyer Beware They don’t tell you unless prompted whether they have run out. Instead, they will take your money upfront and just expect you to wait until they can be bothered to send it to you. Could take days. Can take weeks. But if they don’t have it, they are too lazy to tell you. They will short you. Then they will contest their shorting, aggressively. They do not answer the majority of their customer service emails. They lie to you about your order status, They do , it seems, everything possible to hurt their customers. They are psychopaths.”

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(Retail) - Posted 6 years ago

JustIngredients Limited is rated 4.6 based on 822 reviews