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Facetheory Reviews

4.7 Rating 38,193 Reviews
94 %
of reviewers recommend Facetheory
Company Reviews Product Reviews
92,344
 Metrics Info
4.7
Based on 38,193 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
99%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email
Read Facetheory Reviews
Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026
Eva B
Facetheory 5 star review on 4th January 2025
Lorna W
Facetheory 5 star review on 7th October 2024
Rachel Y
Facetheory 5 star review on 20th September 2024
Constantine N
Facetheory 4 star review on 19th August 2024
Ibironke I
Facetheory 5 star review on 18th July 2024
Linda T
Facetheory 5 star review on 19th June 2024
Louise S
1914
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Julie C
Verified Buyer
“I have loved all the facetheory products I have purchased. They are all excellent 😁”
Helpful Report
(English) - Posted 3 weeks ago
Hi Julie, Thanks for sharing your experience. We're really glad to hear you love all the Facetheory products you've purchased. Thanks Facetheory Team
Posted 3 weeks ago
Elaine C
Verified Buyer
“My Facetheory skincare items arrived quickly and I am extremely satisfied, as always, with my chosen products. The vitamin C cleansing cream, the 3% retinol night serum and the night moisturiser are all fabulous and suit my skin well. It is always reassuring to know that Facetheory is such an ethical brand too.”
Helpful Report
(English) - Posted 3 weeks ago
Hi Elaine, Thanks for sharing your experience. We’re glad to hear the items arrived quickly and that you’re consistently happy with your chosen products, and it’s great to know you value our ethical stance. Thanks Facetheory Team
Posted 3 weeks ago
Nicola S
Verified Buyer
“Love your stuff . And not over priced”
Helpful Report
(English) - Posted 4 weeks ago
Hi Nicola, Thank you for your kind words. We’re really glad you love our products and find them good value. Thanks Team Facetheory
Posted 4 weeks ago
Judy H
Verified Buyer
“I keep coming back to these products. I've got oily skin, open pores and get occasional spots. Something about the clarifying cleanser, the pore bright serum and oil free moisturiser just seem to work beautifully together for my skin. If I've had an issue, the company are responsive. I did struggle with some of the new packaging, but feedback was taken in board and everything feels easy to use again. A great range of products and a company I trust.”
Helpful Report
(English) - Posted 4 weeks ago
Hi Judy, Thank you so much for your continued support and for sharing such detailed feedback. We're delighted to hear that our Clarifying Cleanser, Pore Bright Serum, and Oil Free Moisturiser have become a routine that works so well for your skin. It also means a great deal to know you trust both our products and our team. We truly appreciate you sharing your feedback on our packaging as well, and we're glad the improvements have made your experience even better. Thank you for being such a valued customer! Thanks, Team Facetheory
Posted 4 weeks ago
Christine C
Verified Buyer
“I am in my third week of using Facetheory and very impressed with the improvement of my redness.”
Helpful Report
(English) - Posted 1 month ago
Hi Christine, Thank you for sharing your experience. We’re glad to hear that, after three weeks, you’re seeing an improvement in your redness. If there’s anything else you’d like to tell us, we’re listening. Thanks, Team Facetheory
Posted 4 weeks ago
Aizada A
Verified Buyer
“I've been treating my melasma for 2 years now, but I don't know yet, I haven't seen any results yet.”
Helpful Report
(English) - Posted 1 month ago
Hi Aizada, Thanks for sharing your experience. I’m sorry to hear you haven’t seen results with melasma after two years. If you’d like to share a bit more about your routine or any specifics, we’re listening. Thanks, Team Facetheory
Posted 4 weeks ago
Anonymous
Verified Buyer
“Excellent product, fast delivery”
Helpful Report
(English) - Posted 1 month ago
Hi there, Thanks for sharing your feedback. We’re glad you’re happy with the product and that the delivery was fast. If there’s anything else you’d like to tell us, we’re listening. Thanks, Team Facetheory
Posted 1 month ago
Marie A
Verified Buyer
“Cela fait des annĂ©es que j’utilise vos produits, sur le site anglais comme sur le site français. J’en suis globalement satisfaite en particulier de ceux de ma derniĂšre commande. Je dois avouer que j’utilise toujours les moments promotionnels car je n’ai pas un budget illimitĂ©.”
Helpful Report
(English) - Posted 1 month ago
Bonjour Marie, Merci pour votre retour et ravi d’apprendre que, globalement, vous ĂȘtes satisfaite et que vos derniĂšres commandes vous conviennent. Nous prenons note de votre remarque concernant l’utilisation des pĂ©riodes promotionnelles et votre budget. Si vous souhaitez partager d’autres remarques, nous sommes Ă  l’écoute. Merci, Team Facetheory
Posted 1 month ago
Melissa B
Verified Buyer
“I really like the products but I don’t like the metal tubes would like the glass jars back. You waste so much product. I am loyal to the products but I don’t get why the packaging was changed.”
Helpful Report
(English) - Posted 1 month ago
Hi Melissa, Thanks for sharing your feedback. We appreciate you sticking with our products and taking the time to tell us about the packaging change. I’ll pass your comments about the metal tubes and glass jars to the relevant team for review. If there’s anything else you’d like to add, we’re listening. Thanks Facetheory Team
Posted 1 month ago
Lisa V
Verified Buyer
“I’ve been using face theory for years now, everyone comments on how young I look, thanks impart I’m sure to their serums.”
Helpful Report
(English) - Posted 1 month ago
Hi Lisa, Thanks for sharing your kind words. It’s wonderful to hear you’ve been with us for years and that people notice the effect of our serums. If there’s anything else you’d like to tell us, we’re listening. Thanks Facetheory Team
Posted 1 month ago
Leyla K
Verified Buyer
“ich bin bin den Prdukten sehr zufrieden!”
Helpful Report
(English) - Posted 1 month ago
Hallo Leyla, vielen Dank fĂŒr Dein Feedback! Es freut uns sehr zu hören, dass Du mit unseren Produkten zufrieden bist. Wenn Du Fragen hast oder Hilfestellung brauchst, stehen wir Dir gern zur VerfĂŒgung. Thanks Team Facetheory
Posted 1 month ago
Nicholas P
Verified Buyer
“Cleared up any breakouts I've been having and made my skin even clearer.”
Helpful Report
(English) - Posted 1 month ago
Hi Nicholas, Thanks for sharing your experience! We’re glad to hear your breakouts have cleared up and your skin feels clearer. We really appreciate you taking the time to share your experience. Thanks Facetheory Team
Posted 1 month ago
Anonymous
Verified Buyer
“I love Face Theory my son uses your products he is 50 he has wonderful skin,He got me onto your products i hav ben using the glow up tin cleanser its brilliant my skin feels so soft after using it plus I use your moisturiser with 30 spf every single day on my face neck & decollete wouldn't use anything else thanks .”
Helpful Report
(English) - Posted 1 month ago
Hi there, Thank you so much for your wonderful review! We're absolutely delighted to hear that your son introduced you to FaceTheory and that you've both been enjoying our products. It's fantastic to know that the Glow-Up Cleansing Cream leaves your skin feeling so soft, and we're thrilled that our SPF 30 moisturiser has become a daily staple for your face, neck and décolletage. Hearing that you "wouldn't use anything else" truly means the world to us. Thank you for your support and for taking the time to share your experience. We hope you continue to enjoy your skincare routine for many years to come! Thanks, Facetheory Team
Posted 1 month ago
Rugile B
Verified Buyer
“Absolutely incredible! No other words . Only used my products for 2 weeks but already huge improvement and looks like I've done best choice so far choosing to invest in.my skin care routine.. the best products I've purchased so far .I habe full bundle and can honestly say best product and very reasonable price for the quality u get. 10/10 . Really recommend”
Helpful Report
(English) - Posted 1 month ago
Hi Rugile, Wow so glad to hear you’re seeing such amazing results in just two weeks! It’s fantastic that you’re happy with your bundle and the value you’re getting. If you have any questions or want tips as you continue, we’re here to help. Thanks Facetheory Team
Posted 1 month ago
Jacinta L
Verified Buyer
“I have just begun to use your products as recommened by a friend. so far I am very pleased. The night cream makes my sin feel very soft and moistured. I love the simple packaging and ease of application. Thank you.”
Helpful Report
(English) - Posted 1 month ago
Hi Jacinta, Thank you so much for sharing your experience! We’re glad to hear the night cream is leaving your skin feeling soft and moisturised, and that you’re enjoying the simple packaging and easy application. If you ever have questions or want tips for your routine, we’re here to help. Thanks Facetheory Team
Posted 1 month ago
Sophie M
Verified Buyer
“I prodotti Facetheory sono sempre una garanzia.”
Helpful Report
(English) - Posted 1 month ago
Ciao Sophie, Grazie di cuore per le tue parole! Siamo felici che i nostri prodotti siano una garanzia per te. Se vuoi consigli o aiuto per una routine personalizzata, siamo qui. Merci, Team Facetheory
Posted 1 month ago
Kerrie S
Verified Buyer
“Love these products! I have very dry skin and these are amazing”
Helpful Report
(English) - Posted 1 month ago
Hi Kerrie, So happy to hear our products are amazing for very dry skin! If you ever want recommendations or tips to tailor your routine, we’re here to help. Thanks, Team Facetheory
Posted 1 month ago
Heather R
Verified Buyer
“This is the first Facetheory order I have placed & it won’t be the last. My skin was feeling irritated & puffy due to allergies etc
 I used the ectoin serum & the next morning my skin felt & looked so much better. Very soothing & hydrating. Also love the night cream, just what my extremely dry skin needs. Shipping was great , definitely ordering again.”
Helpful Report
(English) - Posted 1 month ago
Hi Heather, Thank you so much for sharing your experience! We're delighted to hear that the Ectoin Serum helped calm and soothe your irritated, puffy skin so quickly, especially when dealing with allergies. It's also wonderful to know that the night cream is providing the rich hydration your dry skin needs. We're thrilled that your first Facetheory order has been such a positive experience, from the products themselves to the shipping service. Thank you for choosing us, and we look forward to being part of your skincare routine for many more orders to come! Thanks, Facetheory Team
Posted 1 month ago
Claire W
Verified Buyer
“Been using face theory since 2020 & consistently re-purchased for myself & as presents as I love it!”
Helpful Report
(English) - Posted 1 month ago
Hi Claire, Thanks so much for being with us since 2020! We’re thrilled to hear you consistently repurchase and enjoy our products. Your support means everything to us. If there’s anything we can do to make your experience even better (new favorites you want to try, gifting tips, or skincare advice), just let us know — we’d love to help. Thanks, Facetheory Team
Posted 1 month ago
Tariq H
Verified Buyer
“I've been using the products for years and my skin couldn't be happier :)”
Helpful Report
(English) - Posted 1 month ago
Hi Tariq, Thanks so much for taking the time to share this—delighted to hear your skin is happier with Facetheory after years of using our products. Thanks, Team Facetheory
Posted 1 month ago
Facetheory is rated 4.7 based on 38,193 reviews
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