wowvow Reviews

Name: wowvow
Address: The Clockhouse. Hempstalls Lane, Newcastle Under Lyme
Rating: 4.96

5.0 Rating 1,716 Reviews

99 %

of reviewers recommend wowvow

5.0

Based on 1,716 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About wowvow:

The Handcrafted Card Company Ltd is a multi award-winning greeting card publisher and online wedding retailer, trading under the brand names wowvow ® and The Handcrafted Card Company Ltd ©

wowvow ® makes DIY weddings so easy. A trusted wedding stationery supplier offering all you need to make DIY wedding invitations and decorations as well as all the supplies you need for card making, handmade cards and crafts at amazing prices. Get inspired by amazing creative ideas and shop from our extensive range. Create your ‘Wedding with Wow’ now!

wowvow ® is a trademark of The Handcrafted Card Company Ltd.

Visit Website

Phone:

01782639733

Email:

support@wowvow.co.uk

Location:

The Clockhouse. Hempstalls Lane
Newcastle Under Lyme
ST5 0SN

Write Your review

Tell us how wowvow made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On this occasion I am not entirely happy but it is probably more to do with An Post in Ireland. I ordered card 10/8/21 for delivery to Ireland. The card reached Dublin on 12/8/21. I was prompted to pay customs which I did but the package is still with An Post in Dublin. I wasn't given a DPD option when I ordered and had I been given the option I would have chosen that delivery method. As a result of the delay I have missed my deadline and now I have to order mirror card again from a different source.”

Helpful Report

Hello Orla, thank you so much for your feedback, it's so important for us to know our customers' thoughts. We trust you have received our emails and received the delivery refund in lieu of the delays. We do hope you will choose to shop with us again in the future.

“Quick delivery from ordering however the velvet paper I ordered wasn’t what I thought it would be like, I thought it would be textured like fabric, however the pearlescent card was beautiful! Thank you”

Helpful Report

“I recently purchased self-adhesive pearls for my wedding invitations. Unfortunately, the backing stayed on the sheet and not the Pearl. Thankfully I had bought an extra sheet and was able to complete my invites.”

Helpful Report

“wrong card was received even though order and receipt enclosed were correct. Then messages sent via etsy was unfortunately not passed on. When we did get in contact they replied extremely promptly and immediately looked into the error and why it had happened and sent the correct placement, which was an extremely lovely card.”

Helpful Report

Thank you for leaving us a review Graeme. We're so sorry that you received the wrong card, it was an unfortunate and, thankfully rare, picking error. Unfortunately, our messages didn't reach you to begin with but once we established the issue we managed to sort it out and send you the correct card. Hopefully, you will find an occasion to use the card sent in error. Thank you so much for the time you've taken to leave a review. We do hope that you'll trust us when you need another special handmade card.

“The products you have are very good and the only reason we do not use you more often is because your postage costs are too high.”

Helpful Report

“Easy to use website but very slow delivery, took nine days to get the item.”

Helpful Report

“The first card was sent without the personalised insert. I received email apologising and was informed the company had corrected this by posting a replacement card, including the personalised insert, first class post. Fortunately it arrived in time.”

Helpful Report

Thank you for leaving your review, it's good to know that, fortunately, we were able to rectify our mistake in time. We do hope this experience won't deter you from shopping with us again. Sadly mistakes do happen on rare occasions but we always do our level best to put things right and to learn from our errors. We really hope the recipient was really pleased with their card and we are very sorry to cause you inconvenience.

“lovely packagin1 and item - though I submitted a help question on my item and still yet to receive a response...”

Helpful Report

We're so disappointed to read your review Jasmin as we usually answer queries straight away. As soon as we received your feedback we checked everywhere for your query but there are no notes on your order or any emails that we can find. We've sent you a couple of emails and left you a voice message as well so please look out for those. If you can get in touch with us we'll do our very best to answer any questions you have.

wowvow is rated 5.0 based on 1,716 reviews