wowvow Reviews

Name: wowvow
Address: The Clockhouse. Hempstalls Lane, Newcastle Under Lyme
Rating: 4.96

5.0 Rating 1,706 Reviews

99 %

of reviewers recommend wowvow

5.0

Based on 1,706 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About wowvow:

The Handcrafted Card Company Ltd is a multi award-winning greeting card publisher and online wedding retailer, trading under the brand names wowvow ® and The Handcrafted Card Company Ltd ©

wowvow ® makes DIY weddings so easy. A trusted wedding stationery supplier offering all you need to make DIY wedding invitations and decorations as well as all the supplies you need for card making, handmade cards and crafts at amazing prices. Get inspired by amazing creative ideas and shop from our extensive range. Create your ‘Wedding with Wow’ now!

wowvow ® is a trademark of The Handcrafted Card Company Ltd.

Visit Website

Phone:

01782639733

Email:

support@wowvow.co.uk

Location:

The Clockhouse. Hempstalls Lane
Newcastle Under Lyme
ST5 0SN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with quality of satin ribbon and speed of delivery. Ordered ivory but is more beige than I wanted hence 4 stars.”

Helpful Report

Hello, we are really pleased that you were so happy with the quality of the ribbon you purchased but disappointed to hear the colour wasn't quite right for you. We are always happy to accept returns on non-bespoke products or to advise on colours before purchase so don't hesitate to get in touch if you ever want to ask a question or ask our opinion. Sadly monitors tend to show colour differently so we love it if a customer wants our feedback. We are very grateful for our star rating and do hope we can be of service again in the future :)

“Always promt service pleased with what is sent out”

Helpful Report

Thank you Lynn, that's great to hear, we appreciate your custom very much :)

“Fast delivery ..”

Helpful Report

Great news! We always love a quick turnaround when preparing orders, and it's great when delivery is fast too :)

“Nice quality card.Thought it was colours both sides but doesn't matter.Arrived early which was good.Thank you”

Helpful Report

Hello Della, we're glad you liked the card despite not being what you expected. We do describe the Comos as a one-sided pearlescent A4 in the description of the stock and again in the product specifications; it's never our intention to mislead our customers. It's good your order reached you quickly and, once again we are so pleased you like the quality of the card :)

“I have opened an account with this gorgeous product company after winning a gift voucher through a craft blog. At first, my order sat there not being looked at. In the end, I contacted the company by email. They answered promptly and said their system got confused with the gift code and they would send out the goods as promptly as possible. They emailed me and told me they had dealt with my order and sent it next day delivery. Unfortunately, because of the Royal Mail strike, it took six days to get here. This is not Wowvows fault they did everything they could after finding out the problem on their end. The goods were beautiful, worth waiting for.”

Helpful Report

Thank you for leaving a review Catherine, we are so sorry that your order was initially overlooked. We are so glad you got in touch and we were able to action and dispatch your order. What a shame your first experience with us doesn’t reflect our usual service and that the order was delayed in the post too. We do, sincerely hope you will choose to shop with us again as you liked the products you purchased. We would love the opportunity to delight you with our speedy service as well as with our products.

“Good product, quickly provided, just what I needed. G”

Helpful Report

Glad we were able to help George, thanks so much for making time to leave feedback, we hope we can be of service again someday :)

“First time I have used this Company, everything ran very smoothly, so I shall probably use them aagain.”

Helpful Report

Thank you so much for your review, we're pleased that everything ran smoothly with your order for you. We hope that we can be of service again in the future.

“I ordered two spools of ribbon which arrived very next day. Unfortunately the colours weren’t suitable and a returns number was issued to me straight away. Fantastic, trustworthy company who I will be using again!”

Helpful Report

Thank you for your feedback Debbie; your comments mean a great deal to us, you've said some lovely things. We're glad that we were able to turn everything around quickly and we hope to be of service to you again.

“Fun butterflies with fabulous colours. Unable to get them to fly as high as adverts show.”

Helpful Report

“Ease of order, quality, speed of delivery, packaging was all fantastic. Only feedback I would offer is that I bought two pieces of grey card to compare and they weren't labelled so I don't know which one is which...”

Helpful Report

Hello Luke, thank for your feedback and your order. We don't label individual sheets as we carry so many colours and styles but we can include a list should a customer order large quantities of individual colours. We are always available on the phone or via email to help with any issues, including product identification so we do hope you'll call and then we can check the products and identify them for you and we do hope you'll choose to shop with us again.

“We ordered invitations for our wedding in October, not actually made them up yet but the quality of the products are amazing. We've had a change of colour scheme, after ringing and explaining we were able to swap the ribbon for the colour we wanted. Wendy is amazing at reassuring bride to be's and i would highly recommend this company if you want to DIY your invites. Great prices too!!”

Helpful Report

Wow, thank you so much for your lovely review, your kind words mean such a lot! Wendy was so thrilled, and moved to read your feedback; we agree with you, she is amazing! Everybody who works at wowvow loves the products we sell and has a lot of experience to offer if you do need to ask a question or ask for advice so we always encourage our customers to get in touch with us by phone, email or the website contact forms if they have any queries :)

“Good quality envelopes, very caring and attentive staff.”

Helpful Report

Thank you Katrina for your lovely comments, they mean a lot; we're so pleased you were happy with your envelopes

“Délai de livraison respecté.”

Helpful Report

“Very efficient and even though it was a small order, care had been taken to present it beautifully.”

Helpful Report

We're so pleased that your order arrived safely. Thank you so much for your review, we hope that you'll come back and visit us again another time.

“Lovely card received, personalised as requested.”

Helpful Report

We're so pleased that you're pleased with your personalised card. We hope that you'll come to us again if you need another card. Thank you for taking time to leave us a review.

“Well made card and easy delivery. Good value for money”

Helpful Report

Thank you so much for your 5 star review Christine. We're delighted that you're pleased with your card and that you rate it good value for money. Do come back to us when you need another card.

“This was for my wife as an spear as she liked the one she first one , she can take one when in the caravan.”

Helpful Report

Hi Michael, thank you for our star rating, we hope we can be of service again :)

“Product is lovely shipment was quick, shame nobody got back to me when I sent an inquiry 3 weeks ago”

Helpful Report

We really appreciate the fact you have taken time to leave us a review. Without it we would not have realised the issue we had with one of our contact forms which is currently in the hands of our web developers. As we have already been in communication we hope we have answered your enquiry and one of the different options available might suit. We are very glad you have been happy with your order and want to reassure you that we do our very best to reply to enquiries within a day or two at the most so, if something seems amiss, do please call so we can help/advise straight away.

“Great customer service, always quick delivery. The odd money off voucher would not go amiss ;)”

Helpful Report

Thank you Nicola for your kind comments in your review :) We are very grateful for your valued custom and that you are so pleased with our service. Do keep an eye on our Facebook page as we do sometimes run offers or giveaways but your comment is duly noted!!

“Good service, love the paper packaging, don't like the bad for your teeth coloured sweets!”

Helpful Report

Thank you Mark for taking the time to write us a review, we really appreciate it. We are very pleased that your order was as you hoped and you liked the packaging. Making sure our products are packed securely is so important to us but we do try hard to make them a pleasure to open. Popping a sweet in our orders is something we decided to do from personal shopping experiences and feedback but of course it's not for everyone! This is why feedback from reviews is so valuable. As we have the opportunity for customers to add 'additional information' when placing an order we have asked any customers who don't want a sweet to mention it and we do our very best to note this for future orders. Thank you for our four stars :)

wowvow is rated 5.0 based on 1,706 reviews