wowvow Reviews

Name: wowvow
Address: The Clockhouse. Hempstalls Lane, Newcastle Under Lyme
Rating: 4.96

5.0 Rating 1,711 Reviews

99 %

of reviewers recommend wowvow

5.0

Based on 1,711 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About wowvow:

The Handcrafted Card Company Ltd is a multi award-winning greeting card publisher and online wedding retailer, trading under the brand names wowvow ® and The Handcrafted Card Company Ltd ©

wowvow ® makes DIY weddings so easy. A trusted wedding stationery supplier offering all you need to make DIY wedding invitations and decorations as well as all the supplies you need for card making, handmade cards and crafts at amazing prices. Get inspired by amazing creative ideas and shop from our extensive range. Create your ‘Wedding with Wow’ now!

wowvow ® is a trademark of The Handcrafted Card Company Ltd.

Visit Website

Phone:

01782639733

Email:

support@wowvow.co.uk

Location:

The Clockhouse. Hempstalls Lane
Newcastle Under Lyme
ST5 0SN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wowvow needs to find a better delivery service than Royal Mail. Item despatched by Wowvow on 12th December using Royal Mail Track 24 took 3 days to reach a Parcel Sort Centre 75 miles from me, from which it doesn't appear to have moved for a week. I might as well have bicycled to Wowvow to collect it. Needless to say the item was for Christmas which I'm celebrating with my stepdaughters tomorrow.”

Helpful Report

Hello! We are so sad to come into work to a one-star review on our last day but we totally understand the frustration you must be feeling. Looking at your tracking your order appears to be due for delivery today but, if this is still too late, then do get in touch over Christmas and we can issue a returns number. We've tried every possible option to ensure the current delivery issues haven't impacted our customers too much and, in the main, orders have been delivered with minimal delays. We do hope you won't be dissuaded from ordering from us again another time, we sincerely regret the inconvenience you've experienced. We hope you have a lovely time with your family and we wish you a Merry Christmas

“Easy access and quick delivery - parcel very nicely wrapped.... but after Ia few hours from applying the diamante strings on the dress - they curled and came off completely - Do not buy this product.”

Helpful Report

Thank you for your review. We are glad to hear that your order arrived quickly for you. Obviously we are very disappointed that you are unhappy with the product you ordered. The product you ordered is a self-adhesive product that we describe as being " Ideal for creating pretty diamante borders on your handmade wedding invitations and stationery" Had we known you hoped to attach them to fabric, we would have worried that adhesion would be compromised. Should you choose to look at other decorative items with the intention of attaching to fabric do let us know and we can advise accordingly and we do carry specialist glues for adhesion to fabric.

wowvow is rated 5.0 based on 1,711 reviews