I paid £250 for carpet cleaning for my whole 5 bedroom house. The email quote states that the cleaners pre-hoover, which it turns out was incorrect information. Two cleaners arrived (both smelled of smoke and barely spoke English) and were here for no longer than 45 minutes to clean the entire house which was meant to have included a deep clean of the landing (they only had one machine between them). I expressed my concern about this to Angela when I paid over the phone, she seemed to think this was enough time to complete the job adequately (I note that their own website states it takes on average 1.5 hours to clean a 3 bed house…). After they had left I noticed big dry patches which had not been touched at all and once completely dry the stains were no better (I accept that stains may not lift completely but this wasn’t my main issue). I complained, and spoke with Elaine who did send another cleaner to go over only the stained areas again. The second cleaner was much more professional and did an excellent job, even getting into the corners of the stairwell and lifting the stains that the previous guys didn’t. He even agreed that 45 minutes to do the whole house is not sufficient. So overall I am annoyed that I have paid out a lot of money and most of my house has just been skimmed over and not cleaned properly. The fact that neither of the two people I spoke to at Wizard cleaning addressed this issue tells me that they accept poor standards of their cleaners and as a result I would never use them again.