“You always hear the saying of "the bookies always win". Well they clearly don't like it when they don't win! My account has now been blocked from everything, all because I don't deposit any money and keep withdrawing from my account. Firstly my casino account was blocked because I played the "free games" and nothing more, therefore winning me money for nothing. Now my sports account has been blocked because I'd place winning bets and never deposit any money into my account. Unbelievable that my account has now been blocked all because I was winning and they wasn't. And I'm not talking about thousands of pounds either, in total I probably withdrew approximately £500 and now William Hill is crying about it”
“The bonus drop had become a joke. It used to at least give spins without wins. Now lose every time. Payouts seem to be reduced on a couple of games. Save your money and try someone else”
“Played gold cash free spins on £1 play lost over £1200 in under 2 hours in the bookies yet the rtp check weekly on all of there games was the response then there advertising safer gambling putting machines were the games lose so bad playing dumb everything above board set of crooks with no morals”
“After years of betting through this app, years of it being my only betting app. I’m appalled that they have rigged the bonus drop so that you don’t win anymore.
The fact that so many people are having this issue, an issue which we are al in the same boat, never winning at least free spins anymore, especially after years of winning everyday… the fact this is happening to many people, shows that if they can rig the free games, they can also rig the big games, slots etc. I won’t be using the app anymore.
Absolute farce, their customer services are diabolical too.
So many people are now in the same situation, I was glad when I found out it wasn’t just me, not won at least spins on my free drop in over 2 months now. I used to win something everyday.
Should be ashamed, absolutely ripping people off in their actual pay games/slots if they can do it in the free games.
DO NOT USE THIS APP OR ANY OF THEIR BETTING SITES ETC.”
“The Bonus Drop promotion is now a FRAUD. As of today, that is 50 consecutive drops into an "X", the odds against that happening are 1,522,535/1. In addition, two family members and a friend who use Wm Hills are experiencing the exact same thing which makes the combined odds against over 6 million to one.
But, according to the customer services team, this is all down to chance and nothing more. They hide behind copy & paste answers and the "supervisors" are the worst. I know this is free to play but Hills use this as an inducement to attract customers to their site and spend with them. It should at the very least be fair.
The Bonus Drop "promotion" is fixed, rigged, a cheat, a sham, a con and a pure and utter FRAUD.”
“Appalling customer service.
To get your account verified they literally need your DNA! No matter what I sent, it wasn't enough. The people on live chat are rude, their replies are barely comprehensible and not once did they apologise for the hassle and the 2.5 hours I was in the chat (mainly waiting for replies).
I got to the point where I genuinely thought I was on a fake site and being scammed.”
“Absolutely fuming! Not giving withdrawal money after sending screen shot after screen shot of documents that they request and still not good enough! Liars scammers scumbags!”
“Absolutely appalling customer service! Superviser Kerris Kept me waiting an hour on chat then couldn't be bothered and let me down on grand national day and basically didn't have a clue ! Instead of dealing with a small problem he passed it on to management, Big day has passed too late ! Went elsewhere,Closed my account with William Hill will never use them again.”
“Slots are terrible it shouldn’t take more than £300 and over 400 spins to get to a bonus round and then win nothing where is the fair play on that!! and so called algorithm and rtp is just a con”
“The Bonus Drop was always an excellent promo but in the 12 years I have had this account I have never known it to not give out free spins
13 days now and counting”
“Been playing with you for a long time, only odd ,£10 here and there now all of a sudden you suspended my account and want proof of funds wage slips etc, why ? you never asked for them before, your not getting my personal information so goodbye”
“Basically deposited over 3 thousand pound in a month won one win of 460 then tried cash out wouldn’t pay saying last 3 ccv incorrect even tho I was depositing with the same card now sent driving licence bank card front and back bank statements letters passport and stil not verified best thing is I’m self excluded from every site and they also put my deposit limit up to £ 5000”
“Stop moaning blind people 5 year olds can see they are rigged a scam bribing so u can’t do nothing about it pointless moaning on here just pass the messsge on stop people playing on here trust me blind person sees they a scam so gutted I didn’t see tilll now feel like a right clown”
“They take your winnings, don't pay out & when you go into chat they cut you off! After taking £100, you won't get it back.. please don't use them. I will report them next week.”
