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Whoopsie Reviews

4.2 Rating 170 Reviews

82 %

of reviewers recommend Whoopsie

Company Reviews

4.2

Based on 170 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Whoopsie:

Whoopsie Insurance, from the people who care!

Let us protect you and the things you love, with our great range of insurance products.

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Anonymous

Anonymous // 01/01/2019

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“Poor communication skills! I phoned to stop my monthly service account with them ! They couldn’t deal with it then , & I was told I’d get a return phone call ! That was almost a week ago & nothing! I emailed Katie yesterday - had a missed phone call today when driving . I’ve stopped my DD forAugust. Been with them 2 years - had 1 boiler service where they wanted extra £62 to look at my filter - refused to pay more as that has always been part of the “services” when I’ve had other companies doing it! So no service to filter. When I phoned for a service to boiler last year zi was told someone would phone back - I had to phone again & eventually did get a call back with a date to service my boiler but it took about 3 weeks wait.. There doesn’t appear to be a number you can call at weekends & get an answer from. Very disappointed with this company!”

“I've had several issues with this company's service. I had a lot of trouble getting them to respond to my requests for maintenance, as part of my subscription. It eventually took several months and having to get back to them numerous times before my boiler was eventually serviced. Their website is generally confusing to use, and it actually went down for a short while and there was no way to get back to them. Not great for a company whose business is to help people when they have an emergency.”

Thank you for your feedback. Due to the current global COVID-19 pandemic, we have had to prioritise emergency boiler repairs. Looking at your account, I can see we still managed to service your boiler. I have asked our customer service teams to contact you to see if you need any further assistance. Paul Customer Services

“Great service, had an engineer the next day to fix my boiler.”

“I can't seem to get anyone to respond to the boiler service request, website is confusing there is nonoption to just select a service, give filled in the form about the times and sent 2 nessages now to your customer but do far no response quite dissapointing”

Hi Amanda, I can see we have booked your boiler service but if you do have any further issues you can email hello@whoopsie.uk. Thanks Jack Customer Care

“I have paid Whoopsie 24.99 since April 2022 now I have a small leak in my boiler and they won't repair it because the repair would cost 433 pounds and they would only pay 310 max that repair includes replacement of the moter that the engineer can't see but said it might be damaged they are ignoring my emails and not returning my calls”

“I've made several attempts to speak to a human and get an engineer out as I have no heating or hot water. Their customer service number goes to an overflow centre that takes 45mins to answer only to send an email to their main service centre. 2hr response time currently now at 5hrs. No engineer in sight. I'm switching first thing tomorrow”

“Absolutely atrocious company, avoid at all costs. We have been trying to get our boiler sorted since September last year. It has an intermittent fault. After numerous phone calls they finally sent an engineer last year who did nothing but tried to sell us a new boiler. After a load more emails and phone calls they sent the same engineer again and again he was not interested in looking at the boiler just wanted to sell us a new one. They rarely answer the phone or reply to emails. Happy enough to sign you up and take your money but have no interest in giving the services promised. We still have an intermittent fault on the boiler which is getting more regular all the time. Thanks for nothing Whoopsie”

“British gas fixed my boiler and cost £109 I've sent you a copy of my bank statement last week showing the £109 I paid it's about time you reimbursed my £109”

“Have phoned numerous times about a seized thermostat valve on my radiator. I have been told every time that someone will get in touch and book a time to get it fixed but after 3 weeks of calling and promises there is still no one getting in touch. Its ridiculous that these people you talk to just say what you want to hear the go for a coffee break”

Thank you for your feedback and for bringing this to our attention. Firstly I would like to apologise for the experience you have received with us and I will urgently escalate your issue to a manager who will contact you shortly. Lauren Customer Care Team

“After days of phoning about no hot water for over 4 days I've finally got a gas company coming to fix the valve I wouldn't recommend anyone to join whoopsie obviously they don't have an emergency number I'll be sending them the bill for my boiler repair as they broke the agreement I'm disgusted with Whoopsie”

“Rang Whoopsie on 20th December regarding loss of hot water om boiler. I am a 74 year old disabled person and as such considered venerable. As of today 28th December I am still waiting. Also cannot contact Whoopsie”

“Been trying to call Woopsie for I don’t know how long not recognising the number now I phone number before I spoke to one of the call handlers several times and told me a plumber will be phone me back. Is this a real company because no phone calls I’ve came back”

“Called on Saturday as my boiler is not working, got to Monday no call back as promised chased them to be told an engineer would be out between 5-9 called at 8 to be told no engineer coming out When I complained the lady at preferred told me I was lucky I could afford heating!! I’m a single mum with a poorly 6 year old daughter with no heating or hot water still!! Disgusting customer service from a terrible company!!!!!”

Hi Julie, Thank you for your feedback. We always strive to offer a great service, and on this occasion, it seems we have let you down. I can see you have an engineer booked for today and we have raised a complaint with our repair network regarding the canceled appointment. Thanks Katie Customer Care Team

“Have had a claim with you since 19th Oct after variou calls and e-mails never recieved any response from you, I had to do all the calling after being told 3 times I would be called back I now have the engineer who came out on original call to come back to repair fault at a cost to myself can't even get someone to cancel my contract will be cancelling my Direct debit”

Hi Alastair, Thank you for your feedback. We always strive to offer a great service, and on this occasion, it seems we have let you down. I can see that we have raised a complaint with our repair network regarding the delay in your return visit to fit parts. I have also asked a supervisor to contact you to discuss this in more detail. Thanks Katie Customer Care Team

“Reported a faulty light pull cord switch and waited over a week to hear from anyone”

Thank you for your feedback. I can see that we spoke to you on 31st May and were advised this was not supported under your subscription.

“Rang 25/05 No reply emailed at 9pm 26/05 10.40am no reply. Rang customer services at 9am could not get through to claims she said would leave message to date no phone call this is ringing for emergency”

Hi Amar, Thank you for your feedback. I can see you managed to get through to us and I hope we resolved the emergency quickly! Tyler

“Appalling. My 13 year old boiler no longer heats the water without turning the radiators on. When I connected them I was first told that my boiler was a heat only one and did heat hot water despite it having done that for 13 years. Then they said if wasn't an emergency so wasn't covered. Beware they will use any excuse not to cover you.”

Hi Nigel, Thank you for your feedback. I am sorry that this was not covered under your subscription and we hope you managed to get this resolved.

“I contacted Whoopsie six days ago and tried to make a claim for a leak in my bathroom. I made it clear how serious it was as theirs a build up of water in my kitchen ceiling. I have been passed around all this time cut off on the phone. Emails and calls ignored and still have no appointment to fix my leak. I would love to get a policy refund as don’t know what else to do. I am convinced this is a scam company. I need help please”

“They are not even worthy of one star. Took out central heating cover as they assured me they could offer me the same service as British Gas. They are nowhere near this! Called 4 days ago as boiler has broken and we are without hot water and central heating. Made them aware we have elderly relatives in the house. I was promised a call back. Didn’t happen. Received an email from the claims team requesting more information, responded immediately. Have just received another email 4 days later requesting more information. In the meantime I have taken out cover with British Gas and an engineer is on the way.”

“Well what can I say, I had a leak under my toilet which it took them 5 days to fix (eventually after lots of tooing and frowing) I have asked them today that I think my boiler needs a service as I am getting intermediate hot water and they said firstly that covid was restricting boiler services, when I said I should have had a free service which I haven't had they then said they only do services between May and October so they are going to look to the compliance department to see if it was mentioned during the initial call. I am severely disappointed so far with the service and I probably should have stayed with british gas.”

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Whoopsie is rated 4.2 based on 170 reviews