Whoopsie Reviews

Name: Whoopsie
Address: Clipeus Ltd, Southampton International Business Park, Southampton, Clipeus Ltd, Southampton International Business Park, Southampton, Hampshire
Rating: 4.22

4.2 Rating 170 Reviews

82 %

of reviewers recommend Whoopsie

Company Reviews

Metrics

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4.2

Based on 170 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Whoopsie:

Whoopsie Insurance, from the people who care!

Let us protect you and the things you love, with our great range of insurance products.

All our insurance products are backed by regulated underwriters meaning your policies are all protected by the financial compensation scheme. It means that in any instance, you're in safe hands!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor communication skills! I phoned to stop my monthly service account with them ! They couldn’t deal with it then , & I was told I’d get a return phone call ! That was almost a week ago & nothing! I emailed Katie yesterday - had a missed phone call today when driving . I’ve stopped my DD forAugust. Been with them 2 years - had 1 boiler service where they wanted extra £62 to look at my filter - refused to pay more as that has always been part of the “services” when I’ve had other companies doing it! So no service to filter. When I phoned for a service to boiler last year zi was told someone would phone back - I had to phone again & eventually did get a call back with a date to service my boiler but it took about 3 weeks wait.. There doesn’t appear to be a number you can call at weekends & get an answer from. Very disappointed with this company!”

Helpful Report

“I've had several issues with this company's service. I had a lot of trouble getting them to respond to my requests for maintenance, as part of my subscription. It eventually took several months and having to get back to them numerous times before my boiler was eventually serviced. Their website is generally confusing to use, and it actually went down for a short while and there was no way to get back to them. Not great for a company whose business is to help people when they have an emergency.”

Helpful Report

Thank you for your feedback. Due to the current global COVID-19 pandemic, we have had to prioritise emergency boiler repairs. Looking at your account, I can see we still managed to service your boiler. I have asked our customer service teams to contact you to see if you need any further assistance. Paul Customer Services

“Great service, had an engineer the next day to fix my boiler.”

Helpful Report

Whoopsie is rated 4.2 based on 170 reviews