Whoopsie Insurance Reviews - Read 102 Genuine Customer Reviews

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Whoopsie Insurance, from the people who care!

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All our insurance products are backed by regulated underwriters meaning your policies are all protected by the financial compensation scheme. It means that in any instance, you're in safe hands!

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Anonymous

Anonymous // 01/01/2019

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“As the comments written on my previous review state , I have been in contact with the customer service team and the problem has now been sorted and I have been assured that the direct debit has been cancelled. They apologised and said they would be in contact with the person who had spoken to me. So all sorted very promptly, thankfully.”

“They were at my house within 2 hours and now I have hot water again. I highly recommend this company.”

Thank you for your kind review! I will pass on your message to our customer care team. Kind Regards Laura Customer Care

“I told them I wanted to see the paperwork before I agreed to any contract, they said they didn't work like that and that the paperwork would be sent 3-5 days and the money would come out in 7 days. I said I did not give permission to take any money as I needed to to see the paperwork first. I then said I didn't want to do business with them and did not want to proceed Luckily I phoned my bank , and surprise, surprise they had actually set up a direct debit, which I immediately cancelled. So all I can say, is be very careful with this company.”

Hi Diane, I believe our customer services team spoke to you earlier to explain this was set up by one of our partners. We have spoken to the partner in question, have cancelled your plan and no money was debited. We are really sorry for the inconvenience.

“They fixed my water leak within 2 hours as promised. They have even scheduled my boiler service for next week. One happy customer who wants to win the £250 prize!”

Thank you for the lovely review Marjorie! We have passed your comments to the customer care team. Tyler Whoopsie Team.

“I took out cover for boiler emergy and service , I have had no paperwork or emails apart from to tell me when my money is going out so I dont even know what I am covered for.”

Hi Lynne, I'm really sorry to hear this, please email hello@Whoopsie.uk and we can get this resolved for you.

“I recently left a review stating that no one was contacting me I take this back it was in fact my emails putting them into junk and not making them visible, the team were extremely helpful and my boiler service is booked”

Hi Amand, Thank you for the lovely review, I will pass your feedback to our Customer Service team.

“Was not told about a cancellation fee when I took out a rolling monthly plan with no fixed contract and was charged £30 upon cancellation.”

Hi, We are sorry to hear that you are unhappy with our cancellations policy. Please email hello@whoopsie.uk and we can look into this for you. Jack Customer Care

“Hello..i need help please..i recently signed up to Whoopsie and cannot find their website anywhere on line to access my account..Could you please help ? Thanks Adrian”

Hi Adrian, Our website is Whoopsie.uk Please can you email hello@whoopsie.uk and we can direct you to the right department? Thanks Peter Customer Care

“I can't seem to get anyone to respond to the boiler service request, website is confusing there is nonoption to just select a service, give filled in the form about the times and sent 2 nessages now to your customer but do far no response quite dissapointing”

Hi Amanda, I can see we have booked your boiler service but if you do have any further issues you can email hello@whoopsie.uk. Thanks Jack Customer Care

“Easy site to use. Love the teddy bear! I want one.”

“I've had several issues with this company's service. I had a lot of trouble getting them to respond to my requests for maintenance, as part of my subscription. It eventually took several months and having to get back to them numerous times before my boiler was eventually serviced. Their website is generally confusing to use, and it actually went down for a short while and there was no way to get back to them. Not great for a company whose business is to help people when they have an emergency.”

Thank you for your feedback. Due to the current global COVID-19 pandemic, we have had to prioritise emergency boiler repairs. Looking at your account, I can see we still managed to service your boiler. I have asked our customer service teams to contact you to see if you need any further assistance. Paul Customer Services

“An engineer came to service my boiler, noticed a fault and fixed it straight away. Good service”

Thanks for the feedback, Dean!

“Great service and better price than Homeserve! Thanks to Lizzie who was informative and a pleasure to deal with.”

Thank you for the great review! We have passed your feedback to Lizzie in our customer service team.

“Requested online to have my boiler serviced, the engineer came out the next day and noticed a small water leak, he fixed that the same day without having to raise a claim. Great service!”

“Had a boiler engineer out for my nan within 2 hours, fantastic service!”

“Great service, had an engineer the next day to fix my boiler”

“Great service, had an engineer the next day to fix my boiler.”

“They helped me get my boiler going after a long summer, would highly recommend!”

“Made my claim online and got a new phone the next day, great service!”

“Brilliant service, really helped out.”

Whoopsie Insurance is rated 4.70 based on 102 reviews