Well what can I say, I had a leak under my toilet which it took them 5 days to fix (eventually after lots of tooing and frowing) I have asked them today that I think my boiler needs a service as I am getting intermediate hot water and they said firstly that covid was restricting boiler services, when I said I should have had a free service which I haven't had they then said they only do services between May and October so they are going to look to the compliance department to see if it was mentioned during the initial call. I am severely disappointed so far with the service and I probably should have stayed with british gas.