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Wholesale Domestic Bathrooms Reviews

4.1 Rating 713 Reviews

73 %

of reviewers recommend Wholesale Domestic Bathrooms

Company Reviews

4.1

Based on 713 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

About Wholesale Domestic Bathrooms:

In 1963, Wholesale Domestic Bathrooms opened the doors of its showroom for the first time and set about providing the people of Britain with an unparalleled choice of bathroom products at the best value prices.

Recognised by many as Scotland’s largest & favourite bathroom retailer, it is our mission to build upon this excellent reputation by delivering first class products & service at all times.

Visit Website

Phone:

0344 809 4249

Email:

customerservices@wholesaledomestic.com

Location:

50 Montrose Avenue, Hillington Park, Glasgow
G52 4LA

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Glasgow Branch sold me bath taps instead of wash hand basin taps. Salespeson had not a clue.”

Posted 2 months ago

Good morning, I am sorry that you were sold bath taps instead of basin taps We can certainly exchanges these for the correct taps for you. If you bring them in to the warehouse on montrose avenue then we can get this sorted for you Many thanks, WDB

Posted 2 months ago

“I purchased bath screen from Wholesale Domestic. The display screen was much better quality then what they sold me in pack. I recommend every buyer to check before take your stuff away.”

Posted 2 months ago

Good Morning, I am sorry you feel that the shower screen you purchased does not seem of high quality. This is not the service we admire on giving our customers. Can you please email us at help@wholesaledomestic.com, and we can look into this further for you. Many Thanks, WDB

Posted 2 months ago

“Customer service was terrible. I received two emails telling me that my items were ready for collection. Both times, they were not. It was not until the third time that I managed to collect my full order. The floating mechanism from the cistern was faulty on two of them. The third one they gave me finally worked.”

Posted 5 months ago

Good morning, We are sorry for the issues with the communication in regards to the emails regarding collection. This is something that we are currently working on as other customers have reported this issue as well. Please accept our apologies for any delays and inconvenience this has caused. If you have any further issues then please contact us at help@wholesaledomestic.com Many thanks, WDB

Posted 5 months ago

“Made a mistake and ordered bath too small. Asked to return the bath and get next size up but told you could not do this for me. It is too expensive £90 to return so have had to shop elsewhere for a larger size. Now left with a brand new bath that stands me in £197 loss. As you can imagine we are not impressed at the service. Linda Gregory. Buyers beware !!!”

Posted 6 months ago

Good morning Linda I am really sorry to see that you have had such a poor experience. Following your feedback we will conduct a review of our policies and processes around returns. Should you wish to discuss this further please call us on 0344 809 4249. Kind regards WDB

Posted 6 months ago

“Gloss white wall panels all different shades”

Posted 6 months ago

Good morning Mark, Thank you for taking the time to leave us a review. We are sorry to hear your wall panels are different shades. If you can please email us at help@wholesaledomestic.com we will be able to get this resolved for you. Many thanks, WDB

Posted 6 months ago

“We purchased wet wall and were sold trims which the joiner didnt require some of. We tried to return but were informed we were just over the very short return date. A credit note was offered instead.”

Posted 6 months ago

Good morning Craig, Thank you for taking the time to leave us this review. We are sorry to hear you were unable to return goods as they were outwit our 14 day returns policy. This credit does not run out of date and will be on your account until its uses. Many thanks, WDB

Posted 6 months ago

“Pretty poor to be honest. Sold items that didn't fit the rest of the suite, spoke to sales about adding items but connectors missing (even when asked if i needed) i had to go in store to determine that. Shower unit not working. All in all i needed to go back to Wholesale domestic 3 times to fix issues”

Posted 6 months ago

Good morning Kevin, Thank you for leaving us this honest review We are sorry to hear you have had a few issues with your order. If you are still having any issues, please do not hesitate to contact us. Many thanks, WDB

Posted 6 months ago

“I did not order anything someone else is using my account which I have asked repeatedly for you to not allow. Can my account be shut down please”

Posted 6 months ago

Good morning Jonathan, We are sorry to see you have left us this one star review. We tried to give you a call yesterday to discuss this. This order was placed in August and there has been a reference added for what job this is for. If you wish to discuss this further, please give us a call back. Many thanks, WDB

Posted 6 months ago

“The woman we talked to in-store didn't have any idea about toilets and was unpleasant. After everything got delivered we noticed shower head was weird noises. We got told they are all like that. Feels cheap plastic and it's making rattling noises when moved. Now, we also ordered a unit with a basin. It came with wrong bottle trap. Wrong size that doesn't actually fit into the unit. Also the way the unit is made is shocking. Really bad quality product.”

Posted 8 months ago

Good morning Jacek, We are sorry to hear you have been unhappy with the serviced you have receive when shopping with us. Your feedback will be used for further training in our showrooms. Many thanks WDB

Posted 8 months ago

“Had visited the store in Hillington Estate on the 22nd July; having waited approximately 15 minutes to speak to a store assistant (who initially ignored me and began speaking to a male customer who had "called her over," she did apologise.) I had shown her the piece of shower screen sealant required for 4, six foot doors for the shower we had purchased from Wholesale Domestic a few years ago. We proceeded to the depot for collection where we informed you don't supply 6ft sealant and what we had been sold was for the bottom of a shower screen that is flush with the edge of a bath. Despite selling shower doors with the sealant on your products, why don't you sell replacements? It also took 48hours for the money to be paid back into my account. Managed to purchase the sealants on Amazon.”

Posted 8 months ago

Good morning, Thank you for taking the time to leave a review We are sorry that you have not had a good experience with us and that you were provided the wrong item We do not sell replacements for any parts as they come to us all packaged from the supplier. If it was a few years ago the product could possibly have changed how they are manufactured as well. Kind regards, WDB

Posted 8 months ago

“Customer Service?….dreadful. Won’t waste my time going into detail. Because let’s face it, it’s Customer Service. You’d think they’d know how greet/treat/update customers!…but you’ve got the cash by then. Would definitely NOT recommend them.”

Posted 9 months ago

Good morning, Thank you for taking the time to leave a review I am sorry you have not had a good experience with us. I can see that the situation with the unit, pan and seat has now been sorted for you. If you need any further help then please do not hesitate to get in touch Kind regards, WDB

Posted 8 months ago

“If I could rate 0, I would.”

Posted 9 months ago

Good afternoon, We are sorry to hear you would rate us a zero if possible. We are sad to hear this as we always aim to provide the best service we can. Many thanks, WDB

Posted 9 months ago

“Missing parts that couldn't be collected due to staff shortage at warehouse. Wrong toilet base delivered. When exchanged was given a toilet base that had been opened and was a second that had damage. Items should have been delivered but were mistakenly marked for collection, triton shower that when fitted ( properly ) only produced cold running water. Item not fir for purpose yet no exchange was allowed until triton called to fix shower?????? Second shower!”

Posted 10 months ago

Good afternoon, Thank you for leaving us a review. We are sorry to hear you have had some issues with your order. We usually advise customers to go directly to Triton as they have a really good service where they can provide engineers to visit and repair. If you are still having issues with your shower, please contact us . Many thanks, Hayley

Posted 10 months ago

“staff are great. bought some bathroom materials from them, on my third shower tray, as. The first one had moulding dimples in it which were getting deeper, 2nd tray was delaminated from its base 3rd one was fine so far. but only in a few months, let's see what happens, next item off the same order arm to support the shower head started peeling the finish coat leaving the main copper body showing. had to remove the shower screen now 2 times and replace it, also repair walls and tiles, also repair walls and tiles around shower trays as replaced. these items were purchased around Nov, 2022 all other items replaced around May 2023 second shower tray was replaced around October 2022, again staff great all materials picked up from Hillington, by myself”

Posted 10 months ago

Good afternoon, Thank you for taking the time to leave us a review. We are so sorry to hear you have had multiple issues with your order. If there are any further issues, please do not hesitate to contact us Many thanks, WDB

Posted 10 months ago

“Poor quality products! Purchased a sink/toilet vanity unit and the unit split at the sides within three weeks of it being installed. Appalling customer service blamed us and said it was due to it being water logged, despite it being a vertical surface. Only after following up the initial response were we issued with a replacement unit. We were still left with the cost of the plumber to remove the old unit and install the replacement.”

Posted 1 year ago

Good morning, Thank you for leaving us a review. We are sorry you are unhappy with the service you have received. Many thanks, WDB

Posted 1 year ago

“Every bit of furniture I brought had a problem with like having to returning taps from the shower enclosure seal not fitting and that's just 2 out off 10 problems”

Posted 1 year ago

Good morning, Thank you for taking the time to leave us a review. We are sorry to hear you have had issues with your order. If you have anything outstanding, please contact us at help@wholesaledomestic.com Many thanks WDB

Posted 1 year ago

“the staff were excellent with the service they gave however the goods were damaged and by the packaging they had been returned by a previous customer resulting in further damage which i have had to replace or repair and after a replacement of one item this was also returned as it was damaged in transit this is not good either for you the supplier or for the customer who as spent a large sum with i feel i have not had a good experience”

Posted 1 year ago

Good morning, Thank you for leaving us a review. We are sorry to hear your goods arrived damaged. With couriers transit damage is something that can occur. We are sad to hear that this has happened to you. If you have any issues with your goods outstanding, please get in contact with us at help@wholesaledomestic.com Many thanks, WDB

Posted 1 year ago

“Bought a shower screen and choose to pick up,couldn’t get in my car so had to cancel …do I went online and bought same item with delivery £266.00 ..I got an order Num which disappeared I didn’t get a email fro u ,when checking my credit card it was approved and £266 taken from my card ..when I phoned yourselves they couldn’t find the order I got a ref mob for transactions but u still can’t find it some I’m waiting on £229 refund on to my debit card and £266 on my credit card…just not good enough had to purchase another shower screen from a different company if I could giive minus 10 I would …The sales girl Alice was tremendous it was only after that I had a issue”

Posted 1 year ago

Good morning Jim, Thank you for taking the time to leave us a review. We are sorry to hear you have had some issues when ordering online. If an order fails on our website, it takes 3-5 working days for this money to go back into your account. If this time has passes, please get in touch with us and our accounts team will be able to look into this. Many thanks, WDB

Posted 1 year ago

“Been using wholesale domestic for lots years bought 2 radiators recently price turned out to very expensive after purchase found 2 places considerably cheaper ie Wayfair amazon should say not a few pounds but a big difference for same items will be more careful in future. Always thought wholesale were the cheapest learned a lesson certainly will say to friends also to be careful with purchases”

Posted 1 year ago

Good morning Robert, Thank you for taking the time to leave us a honest review. We are really thankful of this. In some cases we are able to price match but if its a large difference this is not something we would do. Many thanks, WDB

Posted 1 year ago

“Two vanity units had to be returned both damaged. Our bathroom was late in getting started due to unforseen curcumstances and had to return a side shower screen which didnt fit into the space, it was returned within 3 weeks they would not refund money only a credit note which we wont use. Shocking service.”

Posted 1 year ago

Good morning, Thank you for leaving us a review. If you wish to discuss this further, please email us at help@wholesaledomestic.com Many thanks, WDB

Posted 1 year ago

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Wholesale Domestic Bathrooms is rated 4.1 based on 713 reviews