Whistlefish Reviews

Name: Whistlefish
Address: Milkwood House, Jon Davey Drive, Redruth, Cornwall
Rating: 4.89

4.9 Rating 80,668 Reviews

98 %

of reviewers recommend Whistlefish

4.9

Based on 80,668 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Whistlefish:

Whistlefish has been bringing people closer to their loved ones and meaningful places since 1997, offering sustainable and unique greetings cards, wrapping paper, and artwork.

At Whistlefish, supporting others is at the heart of everything we do. Our passion for kindness shines through our cards, as we believe that a simple gesture can brighten someone's day.

Visit Website

Phone:

01209314908

Email:

info@whistlefish.com

Location:

Milkwood House,
Jon Davey Drive,
Redruth
Cornwall
TR16 4AX

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Whistlefish 5 star review on 21st July 2025

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Whistlefish 5 star review on 20th July 2025

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Whistlefish 5 star review on 28th June 2025

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Whistlefish 5 star review on 26th June 2025

Sara Bodkin

1018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This order was not dispatched promptly it took eleven days to reach me and two phone calls to customer service to find out where it was. Communication via email was virtually non existent.”

Helpful Report

Posted 8 years ago

“I am still to receive the goods I ordered on 5 April. Perhaps you will be able to receive my goods for which I have already paid.”

Helpful Report

Posted 8 years ago

“Had to phone, 10 days after ordering to remind them to send my order. 2 weeks before receiving order”

Helpful Report

Posted 8 years ago

“I ordered a canvas and some cards on April 9th and was told they'd be here by the end of the week, however as there had been no status update on my account i phoned the office this afternoon and was told they wouldn't be here until next week after the Bank holiday. The person I spoke to wasn't that bothered about it and I was made to feel like I was being a nuisance for asking about my order. At £9 for delivery I expected better service or at least an email informing me of the delay. It's a shame because last time I had an Oder it came very quickly. Will be reluctant to order again due to lack of customer care.”

Helpful Report

Posted 8 years ago

“Hi, I am a real fan of Hannah Coles pictures and I have purchased all of them from Whistlefish. My recent order arrived and the glass was broken. Whistlefish were quick to pick up the picture and arrange a replacement. The new picture arrived today and my husband unpacked and put it up for me arriving home from work but it is the wrong one! The delivery note says it is 'Dreaming of You' but it is not. I cannot return this because it is out of the cellophane and I will keep it as it is another Hannah Cole picture for my collection but not the one I wanted.”

Helpful Report

Posted 8 years ago

“After buying a print on line. Fast & efficient Rang to order frame to complement it....money taken now 11 days and numerous phone calls still waiting for my order.......very disappointed.”

Helpful Report

Posted 8 years ago

“My order was incomplete in that a particular card was "missing". When I telephoned, I recd no apology; in fact I came off the phone thinking to myself that I would not order from whistlefish again.”

Helpful Report

Posted 8 years ago

“Your ordering system duplicated codes resulting in two incorrect items being delivered ,one of them also having broken glass .your customer service ( Heidi ) sorted this out and we eventually received the correct items and had the broken/ wrong ones collected by the delivery company . Disappointed with the quality of picture hooks as the pics have heavy deep sided frames and hooks don't look up to the job ( could not actually get it onto the pin because of the deep frame , would love to see you have a go at it ! ) also would be helpful if all hooks were in the same position for easy if hanging , we have purchased our own d rings and wire to hang pictures and feel that this is what should have been used by yourselves for the large frames . The web site now looks OK for the codes that were wrong but I am still not able to access any personal details such as change password / address etc ,( I am using a I Pad )Overall a disappointing first purchase experience from yourselves .please feel free to send me any feedback on the issues I have mentioned above .”

Helpful Report

Posted 8 years ago

“wrong order and very poor customer service.”

Helpful Report

Posted 8 years ago

“I have to send email to seek for my delivery/ parcel update. and to date I have no update nor received my order.”

Helpful Report

Posted 8 years ago

“Email received saying one product of the two ordered out of stock. Requested action to which responded cancel order and refund. Email not actioned and part order shipped. Whilst waiting for a refund a second order placed, which has resulted in paying two delivery charges.”

Helpful Report

Posted 8 years ago

“No delivery yet. And no e mail confirming order. Has it been processed? Is it en route? Other on- line businesses confirm and keep one updated. Please let me know if you have taken my money and sent my order.”

Helpful Report

Posted 8 years ago

“I specified a delivery address as the item was a present for Christmas but the item was delivered to my invoice address instead.”

Helpful Report

Posted 8 years ago

“I accidently ordered 7 Christmas cards instead of the 15 ( which cost the same price). After contacting customer services I was told that I would need to send a further £8 plus £3 delivery if I wanted the other 8 cards!”

Helpful Report

Posted 8 years ago

“I ordered 2 prints/frames, one arrived within 2 days but unfortunately I still haven't received the other which is now 3 weeks later. Although, I have been assured I will receive it this week.”

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Posted 8 years ago

“Good quality card - wide selection. Great service”

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Posted 8 years ago

“Straight after I completed my order I emailed you regarding the delivery charge I got a email back to say it was being dealt with this was on the 23/8 I did email again to say how dissapointed I was with your customer service as I'd got no reply and to this date after 2 confirmation emails from yourselves to say it has been received I still haven't had any contact from you once the order was placed and the money taken !!!”

Helpful Report

Posted 8 years ago

“The picture took 3 weeks to be despatched despite the website claiming it was in stock. Why does it take up to 28 days? At no point were we kept in the loop, the funds had been taken from our account but we had no idea as to what stage of the process our picture was in. When we asked for clarification we were sent a dismissive email. When we finally recieved a despatch email we were given no information as to when the picture would be delivered. Are you expecting us to wait at home 24 hours a day until the delivery turns up? The account section of your website either says new or shipped...? Your products are superb what happened to your customer service?”

Helpful Report

Posted 8 years ago

“Very disappointed. Very slow service. Had to e-mail to see where order was. Told they had been waiting for one item which was not in stock. Why was I not told?! I should have received free bag with order. It was not in the parcel, so again had to contact. No apology - told they would send. It did arrive several days later. Altogether ordering a hassle!!!!”

Helpful Report

Posted 8 years ago

“Was sent an e mail to go through Quidco to get £10 off if I spent more than £12. Has not shown on Quidco. I spent Over £20 but showed up as £17 plus. I e mailed you but have still not heard anything”

Helpful Report

Posted 8 years ago

Whistlefish is rated 4.9 based on 80,668 reviews