“Once you get the hang of this to use the savings company it is amazing. I save so much money. You just have to remember to buy one thing a month to get your subscription money back. Really easy to get the cash back and the gift cards are an additional bonus.”
“**Warning: Deceptive Subscription Sales Without Consent!**
I contacted earlier today to terminate my AMEX card due to unauthorized monthly charges of £15, which I believed were related to my fee-free monthly/annual subscription with AMEX. The representative I spoke to was courteous and clarified that the charges were not from AMEX but rather for an online membership subscription. I was taken aback by this revelation as I have no recollection of signing up for such a service. It appears to me that they are potentially misleading customers like myself into unknowingly subscribing to additional services.
I urge everyone who has experienced similar issues to voice their concerns and file complaints against this company. In my opinion, there is a fine line between deceptive practices like mis-selling a product and outright fraud. It is essential to hold companies accountable for their actions. Therefore, I recommend exercising caution when dealing with this company and advise others to steer clear of their services. Stay vigilant and report any suspicious activities to protect yourself and others from such practices.”
“Like many other reviewers here I was purchasing a Railcard and a pop-up offer appeared offering me GBP 20.00 off my purchase. I assumed it was a promotion from the Rail Company but then, reading my email closely, I saw that I had been misled into subscribing to Complete Savings. It is not transparent and stealthily done. I accessed the account and closed it immediately as I'm unlikely to use this resource. It's very annoying.”
“People are giving these a bad review. I can't fault them. Rang and spoke to a lady who was very very helpful. Noticed I'd never used my savings, so said they'd refund me £45 (3 lots of 15) which they did and they would send me an email with a questionnaire to fill in. Filled it in sent it back and got a FULL refund. So MANY £15. Again couldn't fault them or be happier. 🤗 THANK YOU”
“They simply bury the fact that it is a subscription service in the small print. The company exists on the borderline of legality. The fact is that scammers will always be a part of the web ecosystem. In a sense the real culprits are companies like Trainline who (in a quest to improve margins through facilitating customers being misled) allow outfits like this to masquerade as upstanding companies. Disgraceful.”
“I was signed up after a purchase on Buyagift.com. I never consented to this or my bank details being shared with a third party for a subscription service”
“I telephoned four times to complain that 20 x £15 had been taken from my bank. Initially I was told that a form was being emailed to me; no form arrived. Eventually, when I refused to accept that I had knowingly entered into any agreement with Complete Savings, the (overseas) agent to whom I spoke suddenly told me that he had been authorised to refund all my payments totalling £300 within 7 working days.
Sure enough, a week later 20 x £15 appeared in my account.
I think that this is a legal scam and you will get your money back if you keep trying. Curious that the three year old review with 5* appears at the top of the review list.
So far as I can tell, this all started when I bought a ticket using thetrainline. I have appealed to thetrainline; they have been very unhelpful. I suggest using National Rail for on line train bookings instead!”
“It's a con. It looks like you are getting cashback but in reality you are signing up, without it being obvious, for £18 a month DD. You would have to buy something through their 'members' every month, submitting receipts each time, to get anything back. They must scrape the payment details from your original purchase (in this case Appliances Direct) because I didn't add my bank details to their own payment dashboard. BEWARE. I have written off £18 and asked to cancel with immediate effect. We will see how they respond. Don't trust the positive reviews.”
“This really does have the feel of a SCAM. Apparently when I bought a rail ticket on line, I inadvertently filled in an on-line application form that allowed Completesavings to take £15 per month from my account! This happened many months ago, but unfortunately I only noticed today. Since the payments started, I have received no communication giving information as to how I am supposed to benefit from the scheme... which I never intended to join.
I have telephoned Completesavings three times to ask for a form to claim back the money taken from my account. I have been told that the claim form has been sent by email; but it has not arrived as yet. In fairness, the telephone calls were all made today.
I may be wrong, but it feels like I am being discouraged from applying for my money back. When I called the fraud team at my bank, I was told by the lady to whom I spoke that she herself had been caught out by this. It seems that if I persist I have a chance of getting my money back. If you are in this position, don't take no for an answer. |Be careful when you by anything on line... including train tickets.
Completesavings telephone number is 0800 389 6960. You are likely to speak to an overseas (very polite) assistant.”
“They’re thieves. Pure and simple. I haven’t signed up to them. They helped themselves to £18 from my account and then wanted my card and bank account details to get the money back!
Crooks!”
“Not clear that if you think you are getting a saving from companies like Buy A Gift you are in fact agreeing to Complete Savings having your card details and charging you £15 per month. Lack of transparency by the company that you buy from and scant information that you have in fact been given a 30 day trail after which CS take your money
Be careful this is a scam by any other name”
“Complete savings is a complete scam. It is used by numerous company’s such as Trainline to enable cash back schemes, they give basically no information that they will set up a £15 monthly payment for this membership. There have been numerous reports of many people being completely unaware of sending £15 a month to this company. Luckily it is easy to cancel the subscription.”
“I have never joined complete savings. but they write to me to advise that I update me details including password. This is never going to happen, and I find this process abusive.”
“I don’t recall signing up to this scheme and have no idea how this company got my bank details. They’ve taken money out of my bank account for almost 18mths and I didn’t even know it. Makes me very very wary of shopping online. Apparently the got me through a mobile phone purchase! This company use very shady practices. I certainly did not knowingly sign up to a rogue savings scheme. Something needs to done about this. I shall be making a formal complaint to Financial Ombudsman.”
Hello Anonymous,
Complete Savings is an online programme ideal for people who shop regularly over the internet. Members can claim an initial cashback reward as well as monthly rewards, 20% off popular gift cards and 10% cashback at over 650 online stores. More details can be found at www.completesavings.co.uk.
The only way a consumer can become a Complete Savings member is to manually enter their details into the Complete Savings signup form, provide authorisation to be charged the monthly membership fee and agree to the Terms & Conditions of the programme.
Our records show that you telephoned our customer service centre on 15 March 2021 at which time you were provided with details on how and when you signed up for Complete Savings and you were provided with a resolution to your query.
We hope this message and your interaction with our customer service centre addressed your concern and resolved this matter for you.
Kind regards,
Complete Savings
“Taking money from my account sometimes twice a month!!! Without signing to this. Hsbc cant do nothing so because of this scammers i have to change my bank account!! Dont have an account number sent all the details by email to delete my recurring payment and keep saying cant find me . But they can take the money!! Really can no one do something about this?? Is impossible to steal from people like that. ! Never signed for this dont have any agreement or account number on any email i have so where did you came from?? Stealing card details and get away with this?!? How is this possible in the Uk of 2021 where all the time you are verified by frauds investigators
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Hello Cristian,
We sent you an email today with full details on how and when you signed up for the Complete Savings programme. That email includes a resolution to your query.
We hope this message and the email we sent to you addresses your concern and resolves this matter for you. If you need further assistance, you can easily contact us in either of the following ways:
Free telephone from within the UK: 0800 389 6960
Email: customerservice@completesavings.co.uk
Hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm.
Kind regards,
Complete Savings
“I noticed that complete savings had taken £15 from my account . When i looked on the net to find out who this body was , Neither myself nor my wife recall ever having heard of them . I sent them an email asking who signed up and through which retailer etc . I also gave my bank account number and sort code . They responded with (we could not find your account and could i send them my account details so that they might assist ) . I responded with the fact that I had already sent them my details and suggested it was strange that they could not find my account , but seemed to be able to find my bank account to relieve me of monies . Having read an article on WHICH , which stated that complete savings claimed that they sent all new clients 5 emails during the first month to verify membership
https://www.which.co.uk/news/2017/10/beware-costly-online-cashback-schemes/. I checked both my and my wife's emails for any communication re the account and there was none whatsoever (liars). have emailed them several times recently but got no response”
“These scammers have been taking €15.00 a month out of my account for the last 3 years when I purchased tickets on Ticket Master, I'm more annoyed with myself for not noticing it until now (I always thought it was some sort of bank charge)
There is zero transparency, I obviously seen some discount link when purchasing tickets and didn't read the small print (who does)
They should have at very least sent me an invoice or receipt each month (legally they should have) as they could send me my cancelation confirmation and had my email address?
I can not believe how all these recognized companies would associate themselves with these con artists, just look at the reviews on line and thousands of people they have scammed money from. (and continue to)”
