Webbs Direct Reviews

Name: Webbs Direct
Address: Worcester Road, Wychbold, Droitwich, Worcestershire
Rating: 4.76

4.8 Rating 2,013 Reviews

99 %

of reviewers recommend Webbs Direct

4.8

Based on 2,013 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01527860000

Email:

customerservices@webbs.co.uk

Location:

Worcester Road,
Wychbold,
Droitwich
Worcestershire
WR9 0DG

Webbs Direct 5 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Atrocious packaging, terrible product, poor customer service , late refunds Avoid”

Helpful Report

Posted 7 years ago

“Firstly, delivery date came and went and when contacted they said sorry its not been dispatched, to their credit they refunded the delivery charge and said they would put it out for next day delivery. Their choice of delivery company let them down by not delivering the next day or the following day. When you look up the delivery firm on the net all you can find is 1 star reviews. Not directly Webbs fault but they should look into who is acting on their behalf as the poor service reflects on them.”

Helpful Report

Posted 7 years ago

“I ordered a £300 Christmas tree. They delivered the wrong tree! Not only the wrong make but wrong colour & wrong size! They offered us the store one but wasn't prepared to offer any discount. Eventually they offered £30 off, delivery the next day by an employee & coffee shop voucher. The guy who delivered it was great. However, we've not received the £30 credit or vouchers!! Absolutely disappointed-won't be ordering from Webbs again!”

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Posted 8 years ago

“The items ordered arrived damaged. Although they arranged a courier to collect the damaged goods 13 days ago, I have not yet received any further communication from them, and I am still waiting for a refund.”

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Posted 8 years ago

“You should review your courier. Idiots left my parcel 3 doors away even though neighbours were in. As far as I am concerned you have not delivered the parcel to me.”

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Posted 8 years ago

“I bought Defenders repeller ribbon to stop the deer eating my agapanthus. It does not work! They have feasted yet again. Webbs service was very good.”

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Posted 8 years ago

“Very poor service. I ordered a raised kitchen planter for my brother in law's 70th birthday. It was supposed to be delivered in 2/3 days. Payment and delivery charge was taken straight away but a week later there is no sign of it. Numerous e-mails and phone calls have gone unanswered. Eventually an e-mail to say it would come today, one week late, but it hasn't. I could not be more disappinted.”

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Posted 9 years ago

“Ordered troughs with trays - trays half the size they need to be - 2 calls - both promised to get back having looked into it - not heard again from either - not very good.”

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Posted 9 years ago

“I ordered a bird-table on-line to collect in store- great, very efficient. Two days later another bird-table was delivered. I phoned Webb's and explained. They said they would ring back to tell me what to do, and since then I have heard nothing.”

Helpful Report

Posted 9 years ago

“I ordered & paid for goods which showed on line that they were in stock. I received a telephone call about 2 hours later to say that there was a problem with their inventory and that they were out of stock. I requested could they please order the items for me and contact me when they would be back in store. I waited for nearly 2 weeks .....No phone call or email! So yesterday I drove to Webbs & had a refund. I complained and was offered a voucher for a free hot drink for all my inconvenience !!! ! I will not be using their online service again”

Helpful Report

Posted 10 years ago

“Not satisfied. Why advertise a product that is not available. My order arrived a day early and not when you told it was to come. Weedol tubes are available locally , so it is not worth for me to pay postage. Get your act together.”

Helpful Report

Posted 10 years ago

“After having knee surgery 2 wks ago both my daughters decided to get out the house and take me for dinner at your, I must say how disappointed I was at the food we had. I ordered a panini which was bearly warm, very plain with a salad that had been out for hours. I would have expected from you and the price did not reflect the quality”

Helpful Report

Posted 10 years ago

“The Finials supplied are not as shown on the website. The moulding detail is completely different and they should not be sold as the same item. I will not be recommending WebbsDirect to anyone. Sort it out.”

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Posted 10 years ago

“most unimpressed”

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Posted 10 years ago

“the posts were not the same one of them was cut at a different angle after a lot of phone calls we had to send them back and two days later they replaced them with the right ones”

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Posted 10 years ago

“Paper work with delivery was correct but someone doesn't check sizes with a rule! Half the size ordered was delivered and so I have to wait in again and you have to pay double delivery. On telephoning to complain - no apology given until I asked for one. Serious sales training required!!!”

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Posted 11 years ago

“Its ridiculous to ask for a review on gift vouchers that I've purchased as a gift for someone else. Nil Points”

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Posted 11 years ago

Webbs Direct is rated 4.8 based on 2,013 reviews