Water Garden Ltd Reviews

Name: Water Garden Ltd
Address: 7 Warrior Business Centre, Portsmouth, PO6 1TX, Farlington, Portsmouth, Hampshire
Rating: 4.85

4.9 Rating 1,901 Reviews

96 %

of reviewers recommend Water Garden Ltd

4.9

Based on 1,901 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Water Garden Ltd 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are still putting together our waterfall, but the help provided by the live chat team has been excellent. The products came as described and the support so far has been invaluable.”

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Posted 3 years ago

“After breaking my UV housing unit I ordered this from and was very impressed with the ease on ordering this part delivered on time working great”

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Posted 3 years ago

“The filter set is working well and despite only being on place for 3 weeks has made a marked improvement to the pond.”

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Posted 3 years ago

“I ordered it in the afternoon and received it the next afternoon. Superb service Roger Cusick”

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Posted 3 years ago

“The plug and socket work fine and so far are fully waterproof. Thanks”

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Posted 3 years ago

“We didn't know that we could replace an impellor on our pond pump for a fraction of the cost of a new pump. The Water Garden web page of spares was extremely comprehensive and informative.”

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Posted 3 years ago

“Discussed exactly what I was after & Water Garden actually recommended a less powerful pump than I thought I needed. The pump I ended up buying was the 8500 classic, & it’s absolutely perfect, & being Oase I know it will last. Great service as usual.”

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Posted 3 years ago

“Very helpful service and friendly staff.”

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Posted 3 years ago

“Very helpful and quick delivery especially over the Easter holiday. The new pump is very efficient and the pond is a lot clearer.”

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Posted 3 years ago

“The Filtoclear was installed & left for 3 days for the Bio to react. The pump was connected & the water outlet was immediately clear. Within 3 days, we could see to the bottom of the pond & the water sparkled. A great result”

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Posted 3 years ago

“Very good”

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Posted 3 years ago

“yet again excellent service”

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Posted 3 years ago

“A1 excellent service order part And received the following day”

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Posted 3 years ago

“Get service & polite and helpful would not go anywhere else”

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Posted 3 years ago

“This new Oase filter is excellent but finding the right diameter of hose was not easy where I live but boat chandlers solved the problem.”

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Posted 3 years ago

“I haven't installed the product yet, but just come off the phone with the company and the gentleman was very helpful and informative. lovely service.”

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Posted 3 years ago

“We purchased a biotec screenmatic filter system from water garden , from start to finish the help and advice from water garden was brilliant and the product arrived promptly and was easy to install and is working great. Many thanks to the staff at water garden.”

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Posted 3 years ago

“the ultra violet filter unit is now fitted and working fine, am pleased to say that the pond water is now clear and can see the bottom of the pond and all the fish. The ordering of the unit was quick and easy and the delivery was the next day, brilliant service from water-garden team.”

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Posted 3 years ago

“Great Quality Product Rapid and reliable delivery from a very reputable company. The delivery driver offered to carry it to the desired location at the back of the house.”

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Posted 3 years ago

“I needed some quality hose to replace the 15-year-old pond hose that had become brittle. The hose arrived ahead of the predicted delivery date and was well packed. It looks excellent quality, but time will tell. I wanted some 2" hose to feed the main hose through a wall and under a flower bed to the external filter. The hose supplied was perfect. High quality and robust. Very pleased with the purchase.”

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Posted 3 years ago

Water Garden Ltd is rated 4.9 based on 1,901 reviews