Water Garden Ltd Reviews

Name: Water Garden Ltd
Address: 7 Warrior Business Centre, Portsmouth, PO6 1TX, Farlington, Portsmouth, Hampshire
Rating: 4.85

4.9 Rating 1,904 Reviews

96 %

of reviewers recommend Water Garden Ltd

4.9

Based on 1,904 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Water Garden Ltd 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a replacement pump for our pond filter and we found the delivery service was very good and it arrived the next day. When I take into consideration that Water Gardens had to get it out of their store and pack it and then send it, it was extremely good. Thank you for your service.”

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Posted 4 years ago

“Purchased a pump June 2020. Stopped working so I returned. Had a new pump under guarantee returned in 48hours. First class help and service.”

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Posted 4 years ago

“Thank you, a really excellent replacement hose and fittings for our old water feature. Better than new now! Exemplary product delivered promptly.”

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Posted 4 years ago

“Great service no problems would recommend them to a friend”

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Posted 4 years ago

“I have been a satisfied customer of Water Garden for many years. The products have been excellent and when a replacement was needed it was excellent as usual.”

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Posted 4 years ago

“brilliant service”

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Posted 4 years ago

“1st class customer service,fast delivery,complete experience faultless.”

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Posted 4 years ago

“Great products and service. Originally ordered the wrong pump but received a call back instantly to amend my order before it was shipped.”

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Posted 4 years ago

“Ordered a Oase 10000 filter and pump , turne up the next day . Filter leaked due to me not closing the lide properly and catching the o ring seal , phoned up to order a new 1 and the gentleman on the phone said its not a problem and sent me a new 1 out , no charge and i recived it within 48hrs. Fantastic to deal with and great service.”

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Posted 4 years ago

“it is working very well thanks”

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Posted 4 years ago

“Very efficient with order and helpful with advice as the pump was lacking in instructions for connection. The pump was installed correctly but did not work so you asked me to return it and I have just done so. Score: Water Garden 5/5 Pump 0/5”

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Posted 4 years ago

“The service was very good, the advice of the product was excellent. I have two pumps and have cleaned them twice in two weeks and it is still breaking the algae down. Will I need another treatment or will this completely clear the pond.”

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Posted 4 years ago

“Very good service the product was well protected for transit, and best of all it works. So thank you very much. Will certainly use you again”

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Posted 4 years ago

“Excellent service. Very helpful.”

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Posted 4 years ago

“Excellent and quick service. Just what I needed to replace the tubing between a top and bottom pond. Although the tubing is green it’s great to be able to see the water moving through.”

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Posted 4 years ago

“Filter working well. Excellent purchase.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“You did everything admirably for which I am most grateful”

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Posted 4 years ago

“The oase biopress FP 3500pump is not functioning. I Spoke to a very diligent person ( James) and he explained me what could have gone wrong and more importantly, the options I have in repairing it. I have not even given them business and yet, he was super friendly. Thank you and will definitely come back to Water garden.”

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Posted 4 years ago

“Bought a replacement pond filter and pump system to replace the very old unit in our new house. It was easy to set-up and was pretty much a swap out and replace exercise. The information and spec details supplied help me in making the right choice. The delivery arrived on time and was well packaged and protected.”

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Posted 4 years ago

Water Garden Ltd is rated 4.9 based on 1,904 reviews