Vision Scotland Reviews

Name: Vision Scotland
Rating: 4.84

4.8 Rating 304 Reviews

96 %

of reviewers recommend Vision Scotland

Company Reviews

Metrics

4.8

Based on 304 reviews

Customer Service
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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had bilateral cataract surgery two weeks ago and I am delighted with my progress and my vision is amazing .and the colours are great only thing I can now see the dust around the house .Thankyou to all the staff and Mr Burgess who carried out the surgery .”

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Posted 2 years ago

“Couldn’t have wished for better treatment. Excellent staff who were very helpful and supportive. May take you up on your offer of an appointment before the year is up just to ensure you are happy with the outcome also ! Kind Regards, Hugh”

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Posted 2 years ago

“Couldn’t wish for better treatment . Everything was well explained. Excellent staff who were very hel”

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Posted 2 years ago

“I can honestly say that I have been blown away with the professionalism, skills, kindness and care from everyone at Vision Scotland. From my initial consultation, with Mr Jonathan Ross, his optometrist and clinical staff to the communications from Claire, his PA, reception staff and nurses they have all been wonderful. I had cataract surgery performed on both eyes on Monday (2 days ago) and the entire process has been absolutely painless. I was so well informed at every stage of the process so their were no surprises and I congratulate Mr Ross and his wonderful team for doing such a superb job. My life has been changed, I can see better than I have done for years - 68 years of wearing glasses, contact lenses and latterly having cataracts in both eyes. The world is so colourful and bright and my vision is great - I am just so indebted to Mr Ross for his surgical skills and all the team at Vision Scotland, Ratho Clinic Edinburgh for such care and kindness - you are the best!”

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Posted 2 years ago

“Thoroughly professional service throughout allied with genuine warmth from all. After care was equal to the pre operation stages and all my contacts were met with understanding of any concerns that I had. This was especially so when speaking with Lorna and others who recognised the effect of now not being so tied to spectacles after some 76 years. Before retiring, I was a Senior Social Worker for many years and I consider that their ability to share their personal experiences and to empathise is of great help. Thank you, all. A McLean (Derry)”

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Posted 2 years ago

“Superb professionalism at every stage of the process!”

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Posted 2 years ago

“Recently had RLE surgery in February 5 star service from start to finish. Would highly recommend Vision Scotland .”

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Posted 2 years ago

“From my initial examination, through the day of the operation and in the follow up I was very pleased and impressed with the professionalism, interpersonal skills and level of support given by Vision Scotland. I have had an excellent outcome from a double eye procedure carried out on the same day. The lenses selected for me are exactly what I needed to improve my sight and through that my daily activities.”

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Posted 2 years ago

“I was very satisfied with everything to do with my cataracts operation, and delighted with the result of the surgery. Everything was properly explained, the staff were all pleasant and efficient, and on the day of the surgery - for both eyes - I was in and out of the hospital in just over two hours.”

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Posted 2 years ago

“Vision Scotland were excellent…. 👍”

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Posted 2 years ago

“Excellent service standards experienced, from assessment day through to the surgery performed by Jonathon Ross who was exemplary, other mentions for Neil who made everything about the process very clear and Marie who was just first class pre and post the operation, overall a premium treatment experience, finally to be able to perform night time driving without glasses for the first time ever, is an amazing feeling, thank you everyone.”

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Posted 2 years ago

“1st Class in every aspect - staff, treatment and follow up. Vision now great at distance and only require specs for reading and close work. Would recommend to anyone.”

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Posted 2 years ago

“I had both eyes treated a month ago. Cataracts removed. Brilliant treatment from a fantastic team. Everything was explained to the smallest detail. Worth every penny.”

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Posted 2 years ago

“After years of living with ptosis which was getting worse and having significant impact on my ability to see out of one eye I met with Jonathan Ross. From the initial consultation I knew I was in good hands. My surgery went smoothly and the results are amazing. My ptosis has been corrected, and my confidence increased. I can’t recommend this surgery, of Mr Ross enough. The aftercare was great. I wish I had met him sooner.”

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Posted 2 years ago

“I went this week for my second cataract procedure under the brilliant Dr. Jonathan Ross. The clinic staff were brilliant especially Claire Hush who advised and guided me before my first eye procedure..,I was nervous as I also have AMD which I thought would stop me getting the procedure, I got a consultation and was delighted to be told I could get my cataracts removed and new lens fitted. I would definitely recommend Vision Scotland and all the team especially DR. Ross…a professional eye clinic that cares… Thank You All Frank”

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Posted 2 years ago

“Initial appointment efficient and informative. Helpful correspondence prior to the appointment. All staff pleasant making the journey less stressful. Comfortable waiting rooms at Vision Scotland Appointments ran on time Process explained effectively. Day of surgery went very smoothly. Regular reassurances by staff including my wife being kept up to date with progress. Left premises well informed re home management and possible complications to be aware of. Post operation contact appropriate and appreciated. Had review appointment where further reassured re positive progress. Delighted with outcome. Excellent binocular vision and no spectacles required. My Optician fully informed. Seamless and very effective journey. Many thanks”

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Posted 2 years ago

“100% excellent. Staff amazing”

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Posted 2 years ago

“Had both cataracts done on the 3rd of April, on arrival was made very welcome. The procedure took just over 20 minutes, felt quite a ease and no pain. No after effects and eye sight improving on a daily basis. Now back driving. Overall very happy with the service Vision Scotland provided”

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Posted 2 years ago

“Fantastic service from Vision Scotland from first appointment to follow up after surgery. I am delighted with my result”

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Posted 2 years ago

“Delighted with the result. Excellent treatment. Everything well explained . Friendly reassuring staff. Excellent after care.”

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Posted 2 years ago

Vision Scotland is rated 4.8 based on 304 reviews