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Virtual College Ltd Reviews

4.7 Rating 3,584 Reviews

100 %

of reviewers recommend Virtual College Ltd

Company Reviews

4.7

Based on 3,584 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Virtual College Ltd:

With over four and a half million online learners, Virtual College is one of the leading providers of e-learning in the UK.

For over twenty four years, we have provided online courses to individuals and companies across the world, breaking down the boundaries of traditional learning to deliver cost reducing, time efficient training. Unlike many other e-learning providers, our training extends to actual programme/qualification creation and delivery - resulting in a unique blended solution.

Visit Website

Phone:

01943 605976

Email:

hello@virtual-college.co.uk

Location:

Marsel House 1 Stephensons Way
Ilkley
LS29 8DD

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Virtual College Ltd 5 star review on 29th March 2021

Virtual College Ltd 5 star review on 26th February 2021

Virtual College Ltd 5 star review on 21st November 2020

Virtual College Ltd 5 star review on 21st November 2020

Virtual College Ltd 5 star review on 1st November 2016

Virtual College

Virtual College Ltd 5 star review on 27th October 2016

Virtual College Ltd 5 star review on 25th October 2016

Virtual College

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They take payment and send a link to log in but don't provide a password. Using password reset produced an email saying click here to reset password - but it isn't clickable. Telephone the help number 01943 885095 but it is "not in service" - an odd expression suggesting perhaps the number is disconnected. Phone their main number but they are not open. So we paid for a course but we cannot access anything or talk to anyone.”

Posted 1 year ago

Good morning, When a purchase is made, an email is sent to the learner with a hyperlink in it, this link will take the learner to the log-in page and allow them to create a new password of their choice - the instructions are on the page. Once this is done, the learner is taken directly into their profile where they can find the course they have purchased. In your situation, you had an existing account with incomplete learning on it so no email with a password would have been sent as you should have already had a secure password known only to yourself. Our customer support team are available to assist all our learners on the number stated on our website - 01943 605976 I have looked into your account and note that you were able to log into your account and complete the training. Kind regards Virtual College

Posted 1 year ago

“Can't even get on the course. Tried emailing and no one got back to me . Appalling I want my money back”

Posted 2 years ago

Good morning, Thank you for your review. One of our Customer Support Team will be in touch to aid you in your request. Kind regards

Posted 2 years ago

“It got technically stuck on one stage and I am unable to complete my course.”

Posted 2 years ago

“What a set of absolute charlatans. I renewed my level 2 food hygiene with this company back in June. I passed, and I paid the extra £5 to have a hard copy of the certificate posted to me. A few days later I received an email asking me to write a review about Virtual College. As I had not received my certificate, I chose not to write a review at that time. Today I phoned Virtual College to chase up my certificate, only to be told that it had been withheld, due to me not completing a review. So, my review is as follows: Virtually College is one really dodgy outfit and best avoided at all costs. I have only given them a one star rating because there was no option to give no stars.”

Posted 2 years ago

Good afternoon Rich, Thank you for your review. I understand that you have spoken to the Customer Support Manager who has said that we'll be able to post the certificate to you as soon as the final part of the course is completed, and you've confirmed your address. We are sorry for the the confusion and any inconvenience this may have caused. Kind regards Virtual College

Posted 2 years ago

“i paid for the level 3 course and was sent the level 2 which i already have”

Posted 2 years ago

Good afternoon Cadine, We're sorry to hear that you have had an issue with your purchase. Out team manager has contacted you separately to resolve the problem and ensure you have access to your purchased training. Kind regards, Virtual College

Posted 2 years ago

“I gave up in the end because I found it difficult to use your site. I am someone who is not confident doing things online so it has to be reseasonably easy to use. You have my money but I couldn’t get to even start. A friend of mine had a similar problem. You took the money then it wouldn’t let him do the test. As you will have guessed I am unhappy. Caroline Miller”

Posted 2 years ago

Good afternoon Caroline Thank you for your review. We're sorry you are experiencing problems accessing your training and found the process complicated. We'll pass on your feedback to our Learner Design and Development team. To access your course, please login to your record (via https://food-hygiene-certificate.vc-enable.co.uk/) and click on the My Purchases icon. You will then be able to 'Start' the course yourself or 'Assign to others' by entering their email address. We hope this helps. Kind regards Virtual College

Posted 2 years ago

“Boring and un engaging cant beat doing it as a group in person.”

Posted 3 years ago

“Its taken my money but not delivered the goods fully, poor/lacks communication”

Posted 3 years ago

“I could not do anything, I paid but never received my account login. I contacted with 2 mails but no reply. very disappointed”

Posted 3 years ago

“i been try do the corse,never get anything,no question no test,so i can't get my level 2 certification, waste time and money.”

Posted 3 years ago

Good afternoon Thank you for your review. We're sorry you are having problems accessing your course. We can see you started it on 25th October - if you log back in https://food-hygiene-certificate.vc-enable.co.uk/ then click on Learning, you will be taken to your course where you'll be able to continue where you left off. We hope this helps. Kind regards Virtual College

Posted 3 years ago

“scammers and swindlers”

Posted 3 years ago

“I can't even log on as the system doesn't recognise my email, despite all email correspondence and invoices being sent to it. Feels a really impersonal and robotic system. There is no human feel to it and it doesn't even deliver.”

Posted 3 years ago

“It’s very hard to put the words into the right sentences it doesn’t work properly annoyed me too much”

Posted 4 years ago

“Shocking..It won’t let me complete process. I have passed the questions and it gets to the review and won’t let me pass”

Posted 4 years ago

“I've purchased it but it keeps freezing I've not been able to complete it I've tried wont let me back on says wrong email then wrong pass word please refund”

Posted 4 years ago

Hi Lynn We're sorry you've had problems with your course. It may be due to the device or browser you are using. Please could you contact customersupport@virtual-college.co.uk and we will be able to assist you. Regards Virtual College

Posted 4 years ago

“I done the learning on my iPhone so the experience maybe different using a PC. I found the online learning very slow and ponderous. The icons appear very slowly to the point where your wondering if the screen has frozen. The drag and drop was very difficult to use. This could be a good way of learning but it needs lots of improvements especially speed.”

Posted 4 years ago

“I needed to do the basic food hygiene 2 coarse. Which costs approximately £14.00-£15.00. They say that it will take around 2 hours approx to complete. I started just before 12.00 midday. By about 4pm I was only 58% through and nowhere near the test!!! This was due to the Virtual College site constantly crashing, freezing or the "This web page is no longer available". I contacted Virtual College by phone to ask for a refund. The person who initially took my call was somewhat rude and tried to blame me for the problems that I had encountered. I asked to speak to his manager and was duly put through to his manager. The lady I spoke to was very apologetic and gave me a refund as requested. The coarse in my opinion is over long and it is monotonous to the point that you just want to walk away and bang your head against the nearest wall!! This is mainly due to the truly dreadful way in which the female narrator drones on and on and on in a constant monotonous way. Their is simply no let up!!! Not all of us likes hearing a computerised vocal narration. So why don't you employ a real person to do the narration? Also at the end of each section there is a quiz with multiple choice answers which is fine, but some of the questions answers are ridiculous for example 3 "Mickey Mouse" answers which are so obviously wrong and one obviously correct answer. In fact at least two of these questions had "correct" answers that contradicted the information already given. In my opinion it appears to me that this coarse has not been adequately checked properly nor in my opinion is it fit for purpose. Don't waste your time with this and don't waste your money either.”

Posted 4 years ago

Good morning Richard Thank you for taking the time to write your review - we're very sorry that you experienced all these issues with your course. We have passed on your comments to our Content team who are always reviewing our courses and products. A member of the Customer Support Team has also contacted you directly regarding the issues you experienced with the service. Once again, we're very sorry you have not had a good e-learning experience and for the inconvenience caused by your issues. Kind regards Virtual College

Posted 4 years ago

“I will not be using your website again. I have been having problems going back to training material and have sent 2 email saying so and still no reply. I can't finish and do the test without finishing the training. So for me as it is its been money down the pan.”

Posted 5 years ago

Good afternoon Julie Thank you for taking the time to write your review. We're sorry that you have experienced these problems. A member of the Customer Support Team has contacted you directly earlier today so I hope you have managed to continue with your course successfully now. Once again, I'm sorry you are experiencing problems. Kind regards Virtual College

Posted 5 years ago

“Could not print my certificate emailed had no response”

Posted 5 years ago

Good afternoon John Thank you for leaving your review and we apologise that you haven't had a response. We're sorry you haven't been able to print your certificate - a member of our Customer Support team has emailed you privately with guidance on saving and printing your certificate. We hope this helps, and once again we're sorry you've had these problems. Kind regards Virtual College

Posted 5 years ago

“No one picks up calls or replies to email for the problems faced while completing the course. I am not able to complete the corse as it gets stuck towards end of each topic, doesn't let me take any test”

Posted 5 years ago

Good afternoon Thank you for taking the time to write your review. I'm sorry you are having problems with your course and that you have been unable to contact our Customer Support team. I have searched our system and unfortunately there isn't any record of your email address, however, a member of our team has now contacted you directly to find out further details of the issues you're having so we can assist you with completing your course. Kind regards Virtual College

Posted 5 years ago

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Virtual College Ltd is rated 4.7 based on 3,584 reviews