Excellent customer service, from the first trip to discuss your needs to collection , the bike fit with James,leaves no stone left un turned to ensure you have a complete fit to your new bike, You also meet Rob who will build your bike and see the attention to detail from the whole team At Factor. Back for collection and again everthing covered by the team. Definately recommend a visit to see the team and experience the Customer Experience Centre, there is the option to test ride your model you are thinking of purchase, but just looking at the quality of the Frame will have you wanting one, never mind the actual build as standard coming with top draw equipment from Black Ins and Ceramicspeed. You will not be disappointed